Joseph A. Serrano

Director, Facilities, Plant Operations - South Florida State College at HES Facilities Management
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Contact Information
us****@****om
(386) 825-5501
Location
Kissimmee, Florida, United States, US

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Experience

    • United States
    • Facilities Services
    • 100 - 200 Employee
    • Director, Facilities, Plant Operations - South Florida State College
      • Dec 2022 - Present

      Provide property maintenance knowledge with overall responsibility for maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, preventative maintenance and energy conservation. Responsible for maintaining standards and regulatory requirements. Manage buildings including equipment, refrigeration, HVAC, plumbing, construction and remodeling, water treatment and electrical systems in… Show more Provide property maintenance knowledge with overall responsibility for maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, preventative maintenance and energy conservation. Responsible for maintaining standards and regulatory requirements. Manage buildings including equipment, refrigeration, HVAC, plumbing, construction and remodeling, water treatment and electrical systems in accordance with Standard Operating Procedures. Ensure that regular on-going communication takes place throughout the engineering operation to communicate daily operations activities, set expectations and create awareness of business objectives.

    • Director, Facilities - Anderson University
      • Nov 2021 - Dec 2022

      Anderson, Indiana, United States

    • Director, Custodial Services - Seattle University
      • Aug 2019 - Nov 2021

      Seattle, Washington, United States Provide onsite leadership and direction for the day-to-day facilities operations including the selection, direction, and training of all associates. Developed and have maintained an excellent relationship with primary customer contacts and general campus staff. Established an immediate positive and respectable relationship with union leaders. *Successfully worked with customer on several staff reductions and production modifications brought on by COVID-19 financial challenges with zero impact… Show more Provide onsite leadership and direction for the day-to-day facilities operations including the selection, direction, and training of all associates. Developed and have maintained an excellent relationship with primary customer contacts and general campus staff. Established an immediate positive and respectable relationship with union leaders. *Successfully worked with customer on several staff reductions and production modifications brought on by COVID-19 financial challenges with zero impact on performance and expectations. Work with local vendors and suppliers for immediate access to innovative equipment test drives and proper use training as well as testing of new chemical solutions for overall improvements.

    • Safety (Ops) Manager -Contractor
      • Jul 2018 - May 2019

      Orlando, FL Worked for contractor at MCO and was responsible for the development of a Safety department and implementation of new rules and safety performance guidelines to ensure an incident free work environment. Extensive training to existing and new management. Prepare presentations to explain company safety goals and procedures to be followed. Perform site safety audits while engaging staff and training when necessary. Participate in customer meetings to ensure their particular safety guidelines are… Show more Worked for contractor at MCO and was responsible for the development of a Safety department and implementation of new rules and safety performance guidelines to ensure an incident free work environment. Extensive training to existing and new management. Prepare presentations to explain company safety goals and procedures to be followed. Perform site safety audits while engaging staff and training when necessary. Participate in customer meetings to ensure their particular safety guidelines are being followed by our staff. ***Also overseeing a janitorial staff of 140+ at the Orlando International Airport including 12 supervisors and an Operations Manager and maintaining their focus on best practices in quality control and customer satisfaction. Show less

    • Senior Facilities Manager
      • Mar 2018 - May 2019

      Orlando, FL Responsible for overseeing the daily operations and facility services at all air sides with a staff of 140+ at the largest and most visited airport (65M+ per year) in Florida. Develop and maintain a strong and professional relationship with top site building services executives (GOAA) as well as those of the airlines such as Delta, United, Southwest, etc. Other duties were: -Ensure all supplies, materials, and tasks performed meet the quality and budgetary standards set by the… Show more Responsible for overseeing the daily operations and facility services at all air sides with a staff of 140+ at the largest and most visited airport (65M+ per year) in Florida. Develop and maintain a strong and professional relationship with top site building services executives (GOAA) as well as those of the airlines such as Delta, United, Southwest, etc. Other duties were: -Ensure all supplies, materials, and tasks performed meet the quality and budgetary standards set by the company. -Schedule regular service to maintain the operating condition and security of all tools and equipment owned by FCS. -Conduct Q/A inspections as necessary to ensure strict company quality standards are maintained. -Meet with the customer on a regular basis to ensure their needs are being met. -Support operations managers and shift supervisors. Show less

    • Operations / Safety Mgr
      • Apr 2015 - Mar 2018

      United States

    • United States
    • Facilities Services
    • 200 - 300 Employee
    • Corporate Safety Manager / Ops Manager
      • Feb 2007 - May 2014

      Florida, Texas, Arkansas, Tennessee, Kentucky, Indiana & Ohio 75%+ travel overseeing and assisting with developing safety programs and implementations in Florida and Texas while providing operations support to other mid-west states. Train new hires and managers with a proprietary and industry recognized program in both English and Spanish to ensure the promotion of zero harm. Perform accident investigations in order to identify root cause and correct or modify procedures to avoid repeat incidents. Complete safety audits at all accounts (manufacturing… Show more 75%+ travel overseeing and assisting with developing safety programs and implementations in Florida and Texas while providing operations support to other mid-west states. Train new hires and managers with a proprietary and industry recognized program in both English and Spanish to ensure the promotion of zero harm. Perform accident investigations in order to identify root cause and correct or modify procedures to avoid repeat incidents. Complete safety audits at all accounts (manufacturing, pharmaceutical, office buildings, etc.) to maintain OSHA compliance and recommend disciplinary action for managers at fault. Complete translations of documents for Spanish speaking workers and serve as translator when necessary during incident investigations. Promote our own industry recognized and leading safety procedures and training. Assist with new startups and customer relationship development. Manage the successful maintenance of over 640,000 sq. ft. of office areas, divided across 98 acres with three satellite locations on a 24hr/7day/365days per year operation. Responsible for hiring, training and mentoring a staff of 54 including four supervisors along with handling payroll, purchases and inventory. Ensure OSHA compliance and safety for all staff members at account site. Perform safety and quality audits at all sites on a regular basis to assure compliance. Perform site inspections to assure proper cleanliness and satisfactory performance in order to guarantee customer satisfaction and fulfill contract agreement. Show less

    • Canada
    • IT Services and IT Consulting
    • 300 - 400 Employee
    • Regional Sales Manager
      • Oct 2004 - Apr 2005

      Puerto Rico, Dominican Republic Responsible for introducing broadband technology such as HSIA, VoIP and VOD (IP Video) to all of the Caribbean hospitality industries. Prepare site assessments of properties based on needs and requirements, for final proposals. Fully active and involved in on-site negotiations and presentations with General Managers and higher ranking executives to ensure, attain and achieve profitable business deals.

    • United States
    • Financial Services
    • 700 & Above Employee
    • Application Analyst - ACI Base24
      • Aug 1999 - Feb 2000

      Tampa/St. Petersburg, Florida Area Part of the Global Debit Card Services Y2K backup team. Support all aspects of government and private electronic cash card transactions and inquiries in a Tandem K-series Pathway environment modifying, updating and implementing multiple enables and job controls for the state of Wisconsin. Other duties included NDM request and operational Base24-ATM/POS production support.

    • Financial Services
    • 400 - 500 Employee
    • Application Analyst - ACI Base24 Classic/EPS ATM/POS
      • Feb 1995 - Dec 1998

      Orlando, Florida Area Started with Southeast Switch which transitioned to HONOR Technologies then STAR Systems to First Data. Part of a team that maintained Base24, EPS, Tandem Systems and EFT network that provided and developed services for Southeast financial institutions. Hands-on ATM configurations developer maintaining and updating software and hardware along with new installs and cabling utilizing NCR monitoring. Assisted in providing solutions for daily AS/400 production errors, along with QA test problems in… Show more Started with Southeast Switch which transitioned to HONOR Technologies then STAR Systems to First Data. Part of a team that maintained Base24, EPS, Tandem Systems and EFT network that provided and developed services for Southeast financial institutions. Hands-on ATM configurations developer maintaining and updating software and hardware along with new installs and cabling utilizing NCR monitoring. Assisted in providing solutions for daily AS/400 production errors, along with QA test problems in a Frame Relay environment. Maintained electronic transaction statistics. * Company was first called Southeast Switch, Inc before renaming to HONOR Technologies. It was then acquired by Star Systems which was then absorbed by First Data Corp. Show less

    • United States
    • Banking
    • 700 & Above Employee
    • Network Analyst - Base24
      • Jun 1987 - Nov 1994

      Puerto Rico Was part of a telecom team that provided, troubleshooted and maintained data communications for hundreds of branches and operations offices across the island of Puerto Rico and the U.S. Virgin Islands as well as over a thousand ATM machines.

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