Experience

Supply Clinic

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Customer Success Advisor

  • Feb 2022 - Present



Yelp

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Account Executive

  • Mar 2021 - Sep 2021



AvidXchange, Inc.

• United States
• Software Development
• 700 & Above Employee

• RPA Automation Developer / Senior Payment Representative

  • Oct 2018 - Feb 2021

  RPA Automation Developer (March 2020-February 2021) • Assisted with the design and development of automation projects utilizing RPA tools such as BluePrism • Identified and resolved bug fixes within current automated processes • Collaborated with a team of developers and system administrators to ensure the success of Avid’s automation initiatives • Completed monthly server restarts for invoice indexing platform and all bots used to run daily processes • Helped gather research in identifying future automation opportunities Senior Payment Representative (November 2019 – March 2020) • Processed e-payments on behalf of customers, as in previous position, but held to higher quota of payments and transactions completed per month • Led weekly meetings in coordination with team leader to cover recent trends and current KPI’s • Assisted with onboarding of new hires Payment Representative (October 2018-2019) • Processed e-payments on behalf of multiple customers via phone, fax, online or email • Consistently exceeded quota of payments and transactions completed per month • Worked with suppliers to ensure payment completion within designated timeframe Show less



Spectrum Business

• United States
• Telecommunications
• 700 & Above Employee

• Billing Specialist / National Billing Representative 2

  • Sep 2017 - Aug 2018

  National Billing Representative 2 (February 2018-August 2018) • Handled incoming calls from larger corporations with multiple locations, such as Cisco, Dunkin Donuts, Subway and UnitedHealth Group • Managed major account relationships to ensure a positive customer experience and promote business retention • Resolved billing issues, escalated service issues to our dispatch team for quick resolutions, and acted as floor support to assist fellow agents with less experience • Ranked #1 National Agent out of 27 in July 2018 (metrics based on average handle time, customer feedback, first call resolution, etc.) Billing Specialist 1 (September 2017-February 2018) • Handled incoming calls from small business customers for assistance with billing and service issues in regard to cable services, packages offered and upgrades of internet speed Show less



The Big Cheeze

• United States
• Restaurants

• Food Truck Operator

  • Mar 2016 - May 2017

  • Greeted customers, took food and beverage orders, prepared and delivered orders and processed payments • Greeted customers, took food and beverage orders, prepared and delivered orders and processed payments



Better Advertising Professionals, Inc.

• Charlotte, North Carolina, United States

• Client Sales Representative

  • May 2015 - Jan 2016

  • Completed BAP’s sales training on AT&T U-Verse for television, Internet and phone service • Went door-to-door upgrading service for eligible customers by providing customized service packages • Ran credit checks, processed credit card payments by customers and maintained account relationships • Completed BAP’s sales training on AT&T U-Verse for television, Internet and phone service • Went door-to-door upgrading service for eligible customers by providing customized service packages • Ran credit checks, processed credit card payments by customers and maintained account relationships



Red Ventures

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Inside Sales Representative

  • Jan 2015 - Apr 2015

  • Completed RV’s comprehensive sales training on product knowledge and salesmanship • Handled inbound sales calls and negotiated rates/terms for customers requiring utility services, including electricity, natural gas, and green energy • Ran credit checks on potential new clients and maintained account relationships • Completed RV’s comprehensive sales training on product knowledge and salesmanship • Handled inbound sales calls and negotiated rates/terms for customers requiring utility services, including electricity, natural gas, and green energy • Ran credit checks on potential new clients and maintained account relationships



North Carolina State University Recreation

• Raleigh, North Carolina, United States

• Facility Assistant

  • Dec 2012 - Sep 2013