Operations Supervisor

• Jan 2023 - Present

Vice President Operations Metro Region

• Jun 2022 - Mar 2023

Branch Manager

• Jan 2020 - Apr 2022

In this multifaceted leadership role I administered all aspects of branch operations and directed a team of ~20 field personnel for this fast-paced emergency response company. As Branch Manager, I managed and expanded relationships with top revenue generating clients including National Grid, Eastern Generation, LLC, New York Power Authority, Kiewit, and NRG. • Coordinated workflow for teams performing a multitude of services across the Long Island, NYC, and Westchester territory including sump and tank pump-outs, tank cleaning, vacuum services, building/site decontamination, large remediation projects, and emergency response • Ensured adherence with all organizational policies and procedures as well as safety protocols • Personnel management (recruiting, hiring, training, terminations, performance reviews, counseling, and administering disciplinary action) • Accountable for building/facilities maintenance and fleet management; interfaced frequently with vendors and reviewed and approved all invoices, quotes, and purchase orders • Evaluated and assisted with the preparation of quotes to ensure profitability on each project • Managed P&L and participated in monthly reviews with the accounting team to ensure the accuracy of reported numbers and adjust business strategy as required based on findings Select Accomplishments:↓ ✪ Ranked #1 Branch Manager in the region measuring both revenue and EBITDA ✪ Reliably grew branch revenue YoY from $2.5M in FY’20 to $3M in FY’21 with projected revenue of $4M in FY’22 ✪ Consistently produced 20-30% EBITDA margins ✪ Transferred $1M+ in client relationships established during tenure with Miller Environmental Group ✪ Retained lucrative contracts by championing safety and minimizing OSHA recordable events ✪ Incurred zero monetary losses during COVID by retaining key customers, strategically pricing services, and fine-tuning processes and procedures Show less

Assistant Manager

• 2019 - Jan 2020

In 2019, I earned a promotion to Assistant Manager of this emergency response company to assume leadership of multiple locations in addition to maintaining oversight of ~30 employees at the Westbury and Calverton offices.• Ensured projects were completed safely and on or ahead of schedule by providing leadership, direction, and supervision to a team of technicians, drivers, and mechanics• Collaborated with project managers on the execution of environmental remediation projects• Scheduled crews, equipment, resources, and subcontractors for both daily and future projects• Reviewed and modified invoicing for billing and provided written proposals to prospective customers• Worked with the EPA on scheduling natural gas pipe cleaning and ensured PCB waste was properly handled • Coordinated the pickup and disposal of both nonhazardous and hazardous waste streams and ensured disposal to the proper TSDF facilities• Reported on the P&L and managed both accounts payable and accounts receivable• Partnered with the accounting team to ensure efficient payroll, billing, invoicing, and collection processing Select Accomplishments:↓✪ Consistently generated $600K-$1M per month in revenue at a 20% EBITDA margin✪ Entrusted with leading two offices as the company right-sized to one Operations Coordinator; captured substantial cost savings and streamlined workflow by synchronizing resources between the Westbury and Calverton locations✪ Selected by company leadership to assist branches outside of the region as required Show less

Operations Coordinator

• Apr 2015 - 2019

Operations Manager

• Dec 2013 - Mar 2015

In this role I administered daily operations, working closely with project managers and directly supervising a team of 27 employees (laborers, drillers, special endorsement employees). • Managed full-cycle projects, specializing in excavation, AST & UST Tank removals and installations, drilling, well installation and soil boring/sampling, tank testing, waste transportation (hazardous and non-hazardous), roll-off services (vac-containers/sealed, tarped roll-offs), confined space entries, guzzler and vactor operations, liquid vacuum trucks (hazardous, petroleum, waste waters), waste consolidation/lab packs, and site decontamination services • Dispatched emergency response calls and relayed information from clients to employees • Accountable for all aspects of equipment maintenance and fleet compliance • Coordinated with the accounting team, ordered parts, and maintained sufficient inventory of supplies for the office, trucks, and employees Show less

Route Service Driver

• Jul 2010 - Dec 2013

• Completed all scheduled services, deliveries, and pickups in a timely manner • Safely operated vehicle in accordance with U.S. DOT, local, and state requirements • Completed all scheduled services, deliveries, and pickups in a timely manner • Safely operated vehicle in accordance with U.S. DOT, local, and state requirements

New Account Coordinator

• Nov 2002 - Oct 2010

• Provided route service to an established customer base, picking up and delivering items from facility services • Ensured customer satisfaction by diligently responding to customer inquiries and through proactive problem solving • Trained and directed entry level partners on company safety policies as well as the route-based industry, daily production flow, and bottom-line results • Managed, scheduled, routed, and dispatched service technicians and installers • Improved the daily productivity of the technicians by delivering effective routing solutions and working with local management to schedule routes Show less