Experience

NetApp SolidFire

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Sustaining Software Engineer

  • Sep 2018 - Present

  I troubleshoot escalated technical issues brought up from our support organization.I also, develop patches for bugs found in our product and user requested features where required.

• Technical Support Engineer

  • Feb 2017 - Sep 2018

  I provide technical support for issues with SolidFire all flash storage clusters within client data centers. I am also responsible for the development of a support tool that interfaces with database information utilizing API calls from our product.



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• System Engineer Intern

  • Jan 2016 - Aug 2016

  - Integrated Coverity Static Analysis into Jenkins automated build tool- Experience working with deploying VMs with Vcloud, using Maven to build projects with Jenkins tools- Implemented and managed web server for Coverity Static Analysis report tool- Presented and Demonstrated Coverity report tools for managers and developers

• Program Manager intern

  • Jun 2015 - Jan 2016

  - Maintained relationships and collaborated with team members globally for software development and support issues- Reviewed and reported defects to managers- Designed and maintained Microsoft Sharepoint project- Scheduled projects in Microsoft



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Covert Double Agent

  • Apr 2014 - Apr 2015

  - Trained incoming Geek Squad double agents- Resolved client issues quickly as well as sold solutions- Demonstrated excellent ability to manage time effectively and productively- Recognized for exceeding goals and gaining high customer satisfaction ratings

• Advanced Repair Agent

  • Aug 2009 - Apr 2014

  - Created new processes for computer repair to reduce redo rates- Provided technical information and expertise to managers for making business decisions- Resolved customer issues- Trained employees on Geek Squad tools and the advanced skills necessary for computer repair