Experience

Lancaster Orthopedic Group

• Medical Practices
• 1 - 100 Employee

• Scheduling Specialist

  • Jul 2022 - Present

  Processing 50+ client schedulings daily; data entry of 50+ clinical referrals, online requests, patient emails, and patient records daily using EPIC. Building relationships between clinical and non-clinical staff. Processing 50+ client schedulings daily; data entry of 50+ clinical referrals, online requests, patient emails, and patient records daily using EPIC. Building relationships between clinical and non-clinical staff.



Penn Medicine Lancaster General Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Centralized Scheduling Specialist

  • Oct 2018 - May 2021

  EPIC Administrative - Developed scheduling workflows that improved efficiency and decreased call times by 12%. Processing 90+ client schedulings daily in a highly regulated environment across 35 stakeholders. Responsible for training 27 junior staff members in 3 positions. Improved and refined hiring process resulting in an 11% decrease in turnover rate. All doing extremely fast paced work during the COVID-19 pandemic. EPIC Administrative - Developed scheduling workflows that improved efficiency and decreased call times by 12%. Processing 90+ client schedulings daily in a highly regulated environment across 35 stakeholders. Responsible for training 27 junior staff members in 3 positions. Improved and refined hiring process resulting in an 11% decrease in turnover rate. All doing extremely fast paced work during the COVID-19 pandemic.



Franklin & Marshall College

• United States
• Higher Education
• 700 & Above Employee

• Phone Research Manager

  • Jun 2015 - Oct 2018

  Managed a team of 20+ staff, including coaching, training, and performance reviews Designed, monitored, and reported findings for research surveys to meet client needs Utilized advanced survey, research, and statistical analysis tools and platforms Managed a team of 20+ staff, including coaching, training, and performance reviews Designed, monitored, and reported findings for research surveys to meet client needs Utilized advanced survey, research, and statistical analysis tools and platforms



War and Pieces

• United States
• Retail

• Managing Partner

  • 2014 - 2015

  Managed omni-channel marketing campaigns across several locations, resulting in 72% growth over a two year period Oversaw the rollout of new locations, including launch marketing, competitive research, and overall store opening strategy Handled key distributor accounts, improving margins for accounts by 5.5% over a two year period Managed omni-channel marketing campaigns across several locations, resulting in 72% growth over a two year period Oversaw the rollout of new locations, including launch marketing, competitive research, and overall store opening strategy Handled key distributor accounts, improving margins for accounts by 5.5% over a two year period



The Stanan Group

• Hempstead, New York

• Clerical Specialist

  • 2007 - 2011

  Responsible for processing applications, mailing, call handling and front desk. Trained in responsibilities of Occupancy Specialist position. Environment requires high maintenance organization; friendly and accommodating for elderly clients; knowledge in state housing and Section 8 housing laws. Responsible for processing applications, mailing, call handling and front desk. Trained in responsibilities of Occupancy Specialist position. Environment requires high maintenance organization; friendly and accommodating for elderly clients; knowledge in state housing and Section 8 housing laws.