Joseph Kirkland

Software Developer at London Computer Systems
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Contact Information
us****@****om
(386) 825-5501
Location
Cincinnati, Ohio, United States, US

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Bio

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Credentials

  • JavaScript Algorithms and Data Structures
    freeCodeCamp
    May, 2021
    - Nov, 2024
  • Responsive Web Design
    freeCodeCamp
    Mar, 2021
    - Nov, 2024

Experience

    • United States
    • Software Development
    • 300 - 400 Employee
    • Software Developer
      • Apr 2022 - Present

    • United States
    • Education Administration Programs
    • 700 & Above Employee
    • Java Development Bootcamp Student
      • Jan 2022 - Apr 2022

      Currently enrolled as a Java boot camp student at Tech Elevator. Currently enrolled as a Java boot camp student at Tech Elevator.

    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Telemarketer
      • Jan 2021 - Jan 2022

    • Team Lead
      • Nov 2020 - Jan 2021

      Taught Microsoft Excel functions to 2 team members to reduce spreadsheet errors and increase readability.Gathered and adapted ideas and sales stats into a pitch and presented the pitch to the program director.

    • Telemarketer
      • Aug 2020 - Nov 2020

      Won #1 in sales in my department for 3 months in a row.Coached 2 struggling telemarketers to encourage them and increase sales statistics.

    • United States
    • Financial Services
    • 200 - 300 Employee
    • Collection Specialist / Garnishment Specialist
      • Jun 2019 - Apr 2020

      Maintained 100% quality audits on all calls. Built a weekly scheduling tool that prevented the miscalculation of 40 scheduled working hours. This tool eliminated the time needed to calculate and then rewrite a schedule. Developed a checklist for paperwork requirements, resulting in faster and higher paperwork approval. Aided new collectors with paperwork and account management, showing best practices and required details. Maintained 100% quality audits on all calls. Built a weekly scheduling tool that prevented the miscalculation of 40 scheduled working hours. This tool eliminated the time needed to calculate and then rewrite a schedule. Developed a checklist for paperwork requirements, resulting in faster and higher paperwork approval. Aided new collectors with paperwork and account management, showing best practices and required details.

    • United States
    • Outsourcing/Offshoring
    • 700 & Above Employee
    • Customer Service Representative
      • Aug 2018 - May 2019

      Resolved 40 to 50 Customer calls a day. Averaging 3 to 7 minutes a call. Helped review weekly training courses with my team to ensure all teammates understood the material, speeding up training course completion. Provided quick references to internal materials on how to handle specific customer issues, boosting compliance and issue resolution. Coached new agents on how to handle difficult customer interactions, increasing their KPIs. Resolved 40 to 50 Customer calls a day. Averaging 3 to 7 minutes a call. Helped review weekly training courses with my team to ensure all teammates understood the material, speeding up training course completion. Provided quick references to internal materials on how to handle specific customer issues, boosting compliance and issue resolution. Coached new agents on how to handle difficult customer interactions, increasing their KPIs.

    • Dish washer
      • Jun 2018 - Aug 2018

  • Kitchen crew member
    • Mount Hope, WV
    • Appalachian Bible College
      • Sep 2015 - May 2018

    • CIT/LIT/Counselor/Intern
      • May 2013 - Sep 2017

Education

  • Tech Elevator
    Java Web Application Development Bootcamp
    2022 - 2022
  • Appalachian Bible College
    Associate of Arts - AA, Theology/Theological Studies
    2015 - 2018

Community

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