Joseph Kirkland
Software Developer at London Computer Systems- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
JavaScript Algorithms and Data Structures
freeCodeCampMay, 2021- Nov, 2024 -
Responsive Web Design
freeCodeCampMar, 2021- Nov, 2024
Experience
-
London Computer Systems
-
United States
-
Software Development
-
300 - 400 Employee
-
Software Developer
-
Apr 2022 - Present
-
-
-
Tech Elevator
-
United States
-
Education Administration Programs
-
700 & Above Employee
-
Java Development Bootcamp Student
-
Jan 2022 - Apr 2022
Currently enrolled as a Java boot camp student at Tech Elevator. Currently enrolled as a Java boot camp student at Tech Elevator.
-
-
-
RDI Corporation
-
United States
-
Outsourcing and Offshoring Consulting
-
700 & Above Employee
-
Telemarketer
-
Jan 2021 - Jan 2022
-
-
Team Lead
-
Nov 2020 - Jan 2021
Taught Microsoft Excel functions to 2 team members to reduce spreadsheet errors and increase readability.Gathered and adapted ideas and sales stats into a pitch and presented the pitch to the program director.
-
-
Telemarketer
-
Aug 2020 - Nov 2020
Won #1 in sales in my department for 3 months in a row.Coached 2 struggling telemarketers to encourage them and increase sales statistics.
-
-
-
Account Control Technology, Inc.
-
United States
-
Financial Services
-
200 - 300 Employee
-
Collection Specialist / Garnishment Specialist
-
Jun 2019 - Apr 2020
Maintained 100% quality audits on all calls. Built a weekly scheduling tool that prevented the miscalculation of 40 scheduled working hours. This tool eliminated the time needed to calculate and then rewrite a schedule. Developed a checklist for paperwork requirements, resulting in faster and higher paperwork approval. Aided new collectors with paperwork and account management, showing best practices and required details. Maintained 100% quality audits on all calls. Built a weekly scheduling tool that prevented the miscalculation of 40 scheduled working hours. This tool eliminated the time needed to calculate and then rewrite a schedule. Developed a checklist for paperwork requirements, resulting in faster and higher paperwork approval. Aided new collectors with paperwork and account management, showing best practices and required details.
-
-
-
ibex
-
United States
-
Outsourcing/Offshoring
-
700 & Above Employee
-
Customer Service Representative
-
Aug 2018 - May 2019
Resolved 40 to 50 Customer calls a day. Averaging 3 to 7 minutes a call. Helped review weekly training courses with my team to ensure all teammates understood the material, speeding up training course completion. Provided quick references to internal materials on how to handle specific customer issues, boosting compliance and issue resolution. Coached new agents on how to handle difficult customer interactions, increasing their KPIs. Resolved 40 to 50 Customer calls a day. Averaging 3 to 7 minutes a call. Helped review weekly training courses with my team to ensure all teammates understood the material, speeding up training course completion. Provided quick references to internal materials on how to handle specific customer issues, boosting compliance and issue resolution. Coached new agents on how to handle difficult customer interactions, increasing their KPIs.
-
-
-
Marinellas italian restaurant
-
Glen Ellyn IL
-
Dish washer
-
Jun 2018 - Aug 2018
-
-
-
Kitchen crew member
-
Mount Hope, WV
-
Appalachian Bible College
-
Sep 2015 - May 2018
-
-
-
Childrens Bible Ministries
-
Townsend TN
-
CIT/LIT/Counselor/Intern
-
May 2013 - Sep 2017
-
-
Education
-
Tech Elevator
Java Web Application Development Bootcamp -
Appalachian Bible College
Associate of Arts - AA, Theology/Theological Studies