Director of Student Success and Retention

• Sep 2021 - Present

Assistant Director Of Admissions

• Aug 2020 - Sep 2021

Interim Assistant Director of Admissions

• Jun 2020 - Aug 2020

University Recruiter

• Jul 2017 - Aug 2020

Substitute Teacher

• Feb 2016 - May 2017

Activities Supervisor

• May 2016 - Mar 2017

Recruited and trained teams of 5-20 volunteers, interns, and employees in operation procedures, guest service standards, safety processes, and organizational systems. Developed new training methods, operation strategies, safety procedures, guest service standards, recruiting strategies and activities for ages 15-25. Collaborated with various lines of business to achieve guest service goals and improve the guest and staff experience. Evaluated current operation practices with randomized guest service audits, interviews, and questionnaires for continual improvement of the experience. Coordinated and executed special events such as Tulsa Firefighters Burn Camp, Corporate Retreats, and a college’s Freshman Orientation. Show less

General Teller/Host

• Aug 2014 - Jan 2016

Attained Lead Closing General Teller position, balanced and audited $2000 Managers Fund, $4200 Standard Change Fund and processed register bank outs for daily sales in excess of $40,000 cash. Coached cast members on cash handling policy and procedures to ensure transaction accuracy. Improved location performance from bottom 5% to top 1% of reporting areas for transaction accuracy, reporting accuracy, and overall efficiency. Resolved cast members needs concerning scheduling, policy and procedures, upcoming internal and external events, records and information systems accuracy. Delivered high quality professional service in an extremely fast paced, high efficiency, high traffic location. Supervised back office operations including; answering emails, phone calls, etc Show less

Intern Park Operations

• Jan 2014 - Aug 2014

Framer

• Jun 2006 - May 2009