Product Manager

• Aug 2022 - Present

Product Assistant

• Jun 2021 - Aug 2022

In my role I sit within the Product Team working across both savings and mortgage products. We manage a wide product portfolio, aiming to deliver on our core business values and satisfy our members financial needs. key roles and responsibilities: - Managing the product launch process and conducting product level analysis to support the implementation of product changes. - Using microsoft excel to analyse data and provide MI to key stakeholders. - Conducting competitor and market research and communicating with key stakeholders. - Working and communicating with external partners to deliver new products to market. - Working with marketing department to deliver website and customer facing product information. Show less

Assistant Product Owner

• Oct 2019 - Sep 2020

As assistant PO I worked on both residential energy and energy solutions propositions, working towards E.ON's vision of delivering personalised and sustainable solutions to all of our customers. - Assisted in the development and delivery of award winning energy solution visualisation app called E.ON Home- Delivered home energy smart dashboard through to MVP trial.- Assisted in new feature development and implementation.- provided customer support throughout entire app and dashboard journey.- Defined and delivered the onbarding process for E.ON Home using software platforms such as MS Dynamics, Jira and Confluence. Show less

Customer Advisor

• Jul 2019 - Oct 2019

Freelance Social Media Marketing

• Jan 2019 - Jul 2019

During my second year of university I worked as a social media marketer for RS Media based in Nottingham. My role included writing engaging copy for a wide range of companies, researching relevant studies and articles and creating graphic design content. During my second year of university I worked as a social media marketer for RS Media based in Nottingham. My role included writing engaging copy for a wide range of companies, researching relevant studies and articles and creating graphic design content.

Alumni Fundraising Student Caller (Part-Time)

• Feb 2018 - May 2018

As an Alumni student caller, it is my job to contact our wide alumni base, learn about their experiences of NTU, and help raise funds for the various charitable institutions within NTU. The role is fast paced and target driven, involving a great deal of communication, negotiation, empathy and persuasion. As an Alumni student caller, it is my job to contact our wide alumni base, learn about their experiences of NTU, and help raise funds for the various charitable institutions within NTU. The role is fast paced and target driven, involving a great deal of communication, negotiation, empathy and persuasion.

Purchasing/sales Executive

• Dec 2013 - Sep 2016

NEP Midlands LTD is a leading supplier of engineering products specialising in Bearings, Transmissions, Fasteners, Hand Tools, Power Tools and Welding Products. We strive to achieve an excellent level of service and aim to be "The One-Stop shop for Industrial Maintenance and Engineering" My role included: • Generating quotations for new and existing customers, making commercial decisions on profit margins based on customer expectations and potential for future business. • Managing a wide supplier and customer base. Using initiative to understand the customers needs and negotiating with suppliers to get the best prices. Relationship building was of upmost importance and my tentative and personal service helped generate record levels of sales to one of our long standing customers. • Conducting market research, digital marketing and content marketing. I personally set up all social media channels such as Facebook, LinkedIn and Twitter, as well as email marketing campaigns, using MailChimp, and market research campaigns using SurveyMonkey. I managed these channels alongside my other roles within the business so time management was of high importance. Show less

Customer Service Representative

• Aug 2012 - Dec 2013