Experience

British Pullman, A Belmond Train

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Steward

  • Feb 2022 - Present

  Occasionally working on charters aboard historic and opulent Orient Express 1920s and 1930s carriages delivering high levels of service. Occasionally working on charters aboard historic and opulent Orient Express 1920s and 1930s carriages delivering high levels of service.



The Steam Dreams Rail Co.

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Train Manager

  • Oct 2022 - Feb 2023

  Management of a luxury vintage steam train from Food & Beverage to Customer Experience, from managing a team of onboard staff to organising holiday charters

• Food Beverage Assistant Manager

  • Jun 2021 - Oct 2022

  Working on board a vintage steam train providing excellent customer service, leading a team of staff, managing recruitment, training and retention. A multi faceted role including general administration, planning, coming up with new solutions and contributing to improvement plans. Building positive relationships with internal and external stakeholders and working closely with the Catering and Customer experience managers to ensure the welfare and satisfaction of customers.



NHS

• Hospitals and Health Care
• 700 & Above Employee

• Learning & Development Engagement Lead

  • Apr 2020 - Jun 2021

  Working in the trust's Learning & Development function. Ensuring target compliance with the mandatory training programme. Design and execute numerous developmental programmes and engagement projects for multi-disciplinary team of 4000 employees. Conduct induction for new staff, deliver presentations, and as member of culture team, support Culture Change programmes to endorse organisational and corporate values. Organise and administer training on customer service and human factors. Oversee management of Education Centre of the University Hospital and leadership programme. Collaborate with organisational development team to formulate new staff programmes in response to staff survey results. Successfully implemented a Learning Management System.



British Airways

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Senior cabin crew member

  • Jan 2004 - Aug 2020

  Delivering high standards of Customer Service, Safety, Security & First Aid on-board wide bodied aircraft flying worldwide. Subject Matter Expert Boeing 787 Bidding system Subject Matter Expert Member of the Promotional Team Well-being advocate Implemented a new staff portal Part of the business class redesign steering group Delivering high standards of Customer Service, Safety, Security & First Aid on-board wide bodied aircraft flying worldwide. Subject Matter Expert Boeing 787 Bidding system Subject Matter Expert Member of the Promotional Team Well-being advocate Implemented a new staff portal Part of the business class redesign steering group



Project Wingman

• United Kingdom
• Airlines and Aviation
• 1 - 100 Employee

• Project Team Lead

  • Apr 2020 - Jun 2020

  Created, managed, and coordinated well-being staff lounge. Led team of 21 volunteers and induction of any new staff members. Managed donations process and engaged with key stakeholders. Collaborated and liaised different departments including OD and HR. Analysed and examined staff feedback and crafted reports on results to present to executive team. Created, managed, and coordinated well-being staff lounge. Led team of 21 volunteers and induction of any new staff members. Managed donations process and engaged with key stakeholders. Collaborated and liaised different departments including OD and HR. Analysed and examined staff feedback and crafted reports on results to present to executive team.



Pride in London

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Senior Volunteer Manager

  • Oct 2013 - Jul 2019

  Events Manager: organizing social events for volunteers Section Parade Manager: managing a team of volunteers and a section of the Pride parade Social Club Organizer: managing a monthly social club for the LGBTQ+ community Events Manager: organizing social events for volunteers Section Parade Manager: managing a team of volunteers and a section of the Pride parade Social Club Organizer: managing a monthly social club for the LGBTQ+ community



P&O Cruises Careers

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Onboard shop Assistant & Tour Escort

  • Apr 2003 - Sep 2003

  6-month contract working onboard a newly refurbished and renamed Pacific & Orient Line Cruise Ship. In charge of a luxury duty-free boutique shop selling crystalware, fine pottery and exclusive watches. When in port I used to lead excursions as a tour escort ensuring everyone's welfare. 6-month contract working onboard a newly refurbished and renamed Pacific & Orient Line Cruise Ship. In charge of a luxury duty-free boutique shop selling crystalware, fine pottery and exclusive watches. When in port I used to lead excursions as a tour escort ensuring everyone's welfare.



Eurostar

• United Kingdom
• Travel Arrangements
• 700 & Above Employee

• Steward

  • Jun 2000 - Sep 2000

  Seasonal contract working in First Class onboard the Eurostar train. Journeys departing London Waterloo International to both Paris & Brussels. Seasonal contract working in First Class onboard the Eurostar train. Journeys departing London Waterloo International to both Paris & Brussels.