Experience

RighIT Solutions LLC

• United States
• Information Technology & Services
• 1 - 100 Employee

• Sr Client Executive

  • Nov 2022 - Present



JTFarrugia Advisors, LLC

• Atlanta, Georgia, United States

• Founder & Principal Advisor

  • Apr 2022 - Nov 2022

  IT executive advisor and coach providing advisement on the following key priorities: ► Strategic Planning, Digital Transformation ► Cloud Computing, Roadmaps, Technology Vision ► Software Engineering, Agile Methodologies ► Data and Analytics, Security & Compliance ► Board & C-Level Proposals / Presentations ► Business Value of IT ► Re-Engineering Global IT Service Models ► ERP / CRM / CMS / PDM IT executive advisor and coach providing advisement on the following key priorities: ► Strategic Planning, Digital Transformation ► Cloud Computing, Roadmaps, Technology Vision ► Software Engineering, Agile Methodologies ► Data and Analytics, Security & Compliance ► Board & C-Level Proposals / Presentations ► Business Value of IT ► Re-Engineering Global IT Service Models ► ERP / CRM / CMS / PDM



Gartner

• United States
• Information Services
• 700 & Above Employee

• Group Vice President, EITL, Gartner Global

  • Aug 2019 - Mar 2022

  Directed EITL Service Delivery globally, $300M Premium Services Business Unit that provides executive coaching to client CIOD and direct reports. Led 197 Leadership Partners and Client Success Managers. Provided personalized expert advice and innovative ideas born from rigorous analysis to achieve measurable business results as part of advisory service. Redefined and launched EITL go-to-market strategy to be focused on team delivery, coaching/advising on Client Mission Critical Priorities to better meet client business requirements, improving EITL business unit profitability by double digits. Promoted and helped lead a shift to be more client centric, resulting in greatly improved client engagement. Led unit during global pandemic, successfully shifting to remote first delivery and multiple Business Model changes. Advise on integration of EITL into One Premium Service with EXP, Gartner’s Service Delivery Offering for CIO’s, resulting in improved client focus, business unit financial results and margin improvement. Show less

• Managing Vice President, EITL, Gartner Americas

  • Aug 2016 - Aug 2019

  Directed largest region, $100M revenue in Americas and APAC. Led 75 Leadership Partners and 25 Client Success Managers. Named MVP of the Year twice for highest Global Retention, growing business 37% YOY. Collaborated on enhanced model for Client Acquisition, fueling 37% YOY growth. Redefined each of the 7 domains (direct reports of CIO) go-to-market approach, meeting changing customer demand. Acted as GVP for EITL Business Unit, due to leadership absences.

• VP & Team Manager, Sourcing and Vendor Management, EITL, Gartner Americas

  • Jul 2014 - Aug 2016

  Directed $17M underperforming team focused on sourcing and vendor management. Led 14 Leadership Partners and 7 CSMs. Turned team around, becoming highest performing team globally regarding client retention and growth. Redefined advisory practice to be inclusive of IT Business Value, aligning to client decision makers priorities. Provided advice and insight into implementation of mission critical priorities, leading to client success in largest transformations, leveraging “C” suite presence.

• Senior Leadership Partner, EITL, Gartner Americas

  • Jun 2010 - Aug 2014

  Provided executive coaching and research to 32 clients resulting in $3.2M+ revenue. Led development of Oracle Enterprise Apps domain from a single member to a 50+ Domain. Collaborated with sales teams to position offering properly, assisting with closing accounts within Domain bullseye to align properly for renewal. Coached and mentored new leadership partners on LP role and most effective ways to work with sales, helping with thought leadership on redefining leadership partner profile to be more inclusive of consulting and sales skills. Refined model for providing executive coaching to Gartner IT leadership clients. Show less



Dynamic Systems Solutions

• Information Technology & Services
• 1 - 100 Employee

• Vice President Sales and Service Delivery

  • Dec 2005 - Aug 2010

  Directed $30M+ IT Solutions Business. Led 7 Account Executives, 50+ consultants, and business partner relationships. DSS provided Enterprise Solutions through partnerships with Oracle and IBM globally. Solutions offered included Oracle Enterprise Software, IBM Data Management Solutions for Oracle applications and SAP, and associated consulting services. Successfully led sales efforts and managed client engagements on multimillion dollar engagements with Fortune 200 client within Industry Verticals through focus on client delivery and articulation to Senior Executives. Show less



MorganFranklin Consulting

• United States
• Business Consulting and Services
• 500 - 600 Employee

• Vice President, SE Region

  • Sep 2004 - Dec 2005

  Managed all of MorganFranklin's Business Development and Solution engagements in the SE Region, providing IT infrastructure and IT security services including the G8 summit in Sea Island Georgia. Senior Advisor to client executives and Managed partner relationships focused on enterprise business intelligence and instance consolidations of multiple ERP systems. Managed all of MorganFranklin's Business Development and Solution engagements in the SE Region, providing IT infrastructure and IT security services including the G8 summit in Sea Island Georgia. Senior Advisor to client executives and Managed partner relationships focused on enterprise business intelligence and instance consolidations of multiple ERP systems.



Information Management Partners (Data & Analytics Consulting Firm)

• Atlanta, Georgia, United States

• Managing Partner

  • Mar 2003 - Jun 2005

  Recruited to develop and execute turnaround for this Data & Analytics Firm, providing solutions consulting and technical services for Hyperion, Cognos, and SAP. Managed executive relationships on strategic client engagements in manufacturing, technology, telecommunications, and energy industry segments in the SE. Created services offerings including collateral, approach and methodologies targeting Performance Management Metrics, Organizational Alignment, IT Alignment, Compliance Reporting, and the integration of sales, HR and operational data with Financial metrics. Company shutdown in 2004. Show less



AmericasMart Atlanta | ANDMORE

• United States
• Wholesale
• 1 - 100 Employee

• CEO

  • Jan 1999 - Jan 2002