ISG Engineer - Networking

• Aug 2018 - Present

Tier 3 Network and Systems Administrator

• Aug 2018 - Present

Network and System Administrator

• Apr 2015 - Jul 2018

Assist with global network and infrastructure maintenance and planning. Assist end users of local office as well as remote users around the globe as needed. Create network documentation of existing systems and provide recommendations for future upgrades. Ensure 24/7 reliability of key critical infrastructure systems. Plan and implement overall network changes as site conditions change due to growth. Manage and facilitate infrastructure upgrade projects. Manage local servers to ensure reliability. Show less

Voip Network Engineer

• Jul 2011 - Apr 2015

Perform site surveys at client locations to determine best network design and additional areas of improvement. Assist end users with any issues and perform general network administration functions. Identify IT deficiencies at client locations and propose solutions to enable better system functionality. Design, configure, install, and troubleshoot various Cisco VoIP systems including ISR and UC500 devices. Train users on use of new VoIP systems including various Cisco IP phone models. Configure and troubleshoot Cisco firewalls, switches, and routers. Support various hardware devices from multiple vendors, including 3Com, Avaya, HP, AdTran, Dell, D-Link, and Netgear. Install physical wiring at client locations. Perform hardware and software assessments and create network documentation. Ensure software license compliance. Administer networks for companies ranging from 5 users to over 100 users. Coordinate with in-house IT staff at multiple clients so as to provide backup support or on-site assistance where needed. Configure various cloud-based solutions including Microsoft Office 365 and Microsoft Exchange Online. Support client software packages including Symantec Endpoint Protection, Symantec Backup Exec, Symantec/Norton Ghost, Backup Assist, Adobe Creative Suite, Microsoft Office Suite (2003-2010), Acronis, and Veeam. Configure and support VMWare virtualized servers. Configure and support various mobile devices, including iPhones, iPads, Androids, Blackberries, and Windows Mobile devices. Train new employees on internal procedures and assist other team members as needed. Show less

IT Network & Desktop Consultant

• Aug 2006 - Jul 2011

Perform various network administrator and desktop support duties at multiple clients. Create and implement various network configurations. Perform physical installation as needed to ensure the project is successful. Install, configure, and troubleshoot various Windows Server platforms. Install, configure, and troubleshoot various Windows desktop platforms. Troubleshoot and configure various Apple products including iMacs, MacBooks, iPhones, iPads, & iPods. Troubleshoot, clean, and protect machines from multiple different malware infections using the latest tools while keeping abreast of the newest infection strategies. Troubleshoot and maintain various networks and networking equipment including, but not limited to, Sonicwall Security devices, Cisco routers and switches, Cisco PIX and ASA firewalls, 3Com and D-Link managed switches, eFax devices, and DSL, Cable, & T1 equipment. Assist with AVAYA VoIP rollout at several clients. Work with various vendors to implement new products and features or to resolve issues. Work with sub-contractors and perform project management as required to ensure proper SOW and timely completion of any work performed. Guide IT policy at clients to ensure that their workplace is staying current with technology while also being sensitive to budgetary concerns. Provide detailed status reports and project summaries. Work with client sub-tenants and other parties as needed to ensure all aspects of a project are managed properly. Create Visios of client networks to ensure current and proper records. Work with other consultants on various projects to ensure client satisfaction. Show less