Experience

Bluewave Technology Group

• United States
• Telecommunications
• 1 - 100 Employee

• Project Manager

  • Dec 2022 - Present

  Bluewave is simplifying the technology buying and management process. We are a strategic IT advisory company that offers businesses a simple and comprehensive way to purchase communication and information technology solutions that help grow revenue, reduce costs, or improve efficiency. We partner with leading technology service providers to recommend the best solution to meet our clients’ needs. After a solution is developed and executed, we collaborate to deliver what was promised. As business changes, we assess requirements to update solutions. Most importantly, we partner with our clients to deliver reliable and predictable returns on their IT investments. Get it right. Get Bluewave. Show less



Helm Partners, a Bluewave Company

• United States
• Information Technology & Services
• 1 - 100 Employee

• Project Manager

  • Jan 2022 - Dec 2022



Convergent Technologies, Inc. (Team CTI)

• United States
• Telecommunications
• 1 - 100 Employee

• Client Service Delivery Manager, UCass specialist

  • Apr 2021 - Dec 2021



Independent Computer Repair

• Business Owner

  • Sep 2006 - Apr 2021

  Eliminate viruses and other malware from computers. Built computers and supporting network for a Dentist office digital upgrade. Eliminate viruses and other malware from computers. Built computers and supporting network for a Dentist office digital upgrade.



Godiva Chocolatier

• United States
• Food and Beverage Services
• 700 & Above Employee

• Retail IT Systems Supervisor

  • Feb 2019 - Mar 2021

  The Retail IT Systems Supervisor has the overall responsibility to manage the strategic and technical applications related to retail business systems. Has ownership of the individual systems from a technological and functional perspective. Owns image creation, release management distribution, and hardware. Works with senior leaders to establish strategy and roadmaps. Manages retail service delivery performance for retail systems and the business relationship to retail operations. Manages level one and level two help desk analysts. o Manage level one and level two help desk analystso Maintain and assign help desk ServiceNow incidents and knowledge baseo Manage Square hardware and software implementation at new Godiva Cafes  Manage café digital rollouto Maintain vendor relationships and Service Level Agreementso Provide 24/7 operational support to 200+ North America retail boutiques and cafes Show less

• Level 2 Retail IT Systems Technical Lead (2018 to 2019)

  • Jan 2018 - Feb 2019

  The Retail IT Systems Technical Lead had the overall responsibility to manage the applications which include point of sale, mobile point of sale, ERP and Omni-channel systems integrating with retail systems. Had ownership of the individual systems from a technological and functional perspective. Supported technical integration of systems and manages retail systems environment for insured reliability and functionality for the business.o Troubleshot problems that level two was unable to resolveo Used SQL Server and queries to troubleshoot database issueso Created and maintained documentation for help desk agentso Used support logs to find solutions to more in-depth problemso Maintained and rolled out updates to the Micros POS systems, iOS devices, and Windows deviceso Maintained and managed software release management for all hardwareo Created and maintained C#, batch, and other scripts to automate and streamline processes for help desk agents Show less

• Senior IT Retail Support Analyst

  • Feb 2016 - Jan 2018

  The retail help desk support analyst fielded all help desk calls and service tickets from retail stores that are escalated from level one. Responded to telephone calls, emails, ticketing system incidents, or personnel requests for technical support. Documented, tracked, and monitored the problems to ensure a timely resolution. Worked as part of a team on technical projects and coordinated timely repair of store systems with vendors and their store employees.o Provided technical help desk support for Godiva boutiques and their Micros POS systemso Promptly diagnosed, prioritized, and resolved second level service tickets in accordance with business Service Level Agreementso Documented support incidents in Service Now platformo Configured and deployed retail hardware and softwareo Performed equipment troubleshooting, internal escalations, and dispatched third party engineers accordinglyo Provided 24/7 support when on-call rotation Show less



Sunoco LP

• United States
• Oil and Gas
• 700 & Above Employee

• Retail Support Specialist

  • May 2013 - Feb 2016



Tents & Events

• Laborer

  • May 2012 - Aug 2012

  Installed tents of all sizes. Drove 14-16 ft. Box trucks to job locations. Installed tents of all sizes. Drove 14-16 ft. Box trucks to job locations.



Pioneer solutions

• Website Developer

  • May 2011 - Aug 2011

  Used Visual Basic in visual studios (.net) to develop and maintain the company's website. Used Visual Basic in visual studios (.net) to develop and maintain the company's website.



Reading central catholic

• Laborer

  • Jun 2008 - Aug 2010

  Worked for Central Catholic preparing the school for the upcoming year (interior and exterior maintenance). Worked for Central Catholic preparing the school for the upcoming year (interior and exterior maintenance).