Operations Manager

• Sep 2022 - Present

Airfreight Export Manager

• Feb 2016 - Nov 2022

Combining all facets of Air Freight Export Operations, Management, Sales support and Customer Service. Focused basically on establish performance objectives & develop strategic planning. Management Responsibilities : - Setting goals & priorities for the department in response to the “Go for Growth” strategy. - Overall supervision of staff and operations, assessing & addressing training needs and analyzing improvements. - Monitoring productivity and profitability of the department. - Full P&L responsibility under supervision of Branch Manager. - Ensuring compliance with Geodis HQ procedures and with all applicable local & international laws & regulations. Operational Responsibilities :Close coordination with Sales including client visits as prospects or as existing clients : - developing targets;- transitioning new clients to Operations team; - following up to ensure that KPI’s are met and that Customer Service protocols are fully implemented; - ensuring prompt & professional resolution of problems. Oversight of all aspects of the Export process from initial inquiry, through to billing and FSL. Providing rates & responses to internal & external customer inquiries; coordination with carriers and vendors to ensure maximum efficiency & profitability. Customer Service Responsibilities :Act as primary liaison with new & existing customers to ensure that clients’ needs are understood, establishing customer service standards & SOP’s. Create & foster external/internal relationships to ensure efficiency and growth.

Operations Air, Sea & Road Freight + Sales & Management assist.

• May 2010 - Nov 2022

3PL Forwarding Agency - Air, Sea & Road Freight Operations, Sales & Customer Service.* Daily reporting relevant and right information from Shipping Lines, Co-loaders, Airlines and Road Transport suppliers to registrate any update in our systems.* Continuous feedback with clients and worlwide network (Agents and own offices) tracing services developped or in process.* Constant contact with related Departments (Customs, Customer Service, Accounting and Sales).* Negotiation with suppliers reducing costs getting more profitable shipments.* From June 2013 and currently : - monitoring Air Export dept. based on Budget analysis, supervising billing quality (WIPs and Accruals) ensuring compliance with KPIs stablished by Management. - support department staff on all internal audits and new processes related to the main logistics software (NextGen).

Operations Air & Sea Freight Fwd. + CS & Sales Support.

• Oct 2005 - May 2010

* Daily reporting right and relevant information from Shipping Lines and Co-loaders Agencies, as well with Airlines and Road Transport suppliers to registrate all updates. * Frequently feedback with clients and worlwide (own offices and Network Agents) related to any service requested. * Release of documentation for Customs Clearance with our brokers. * Negotiation with suppliers reducing costs getting more profitable shipments. * Monitoring and control of procedures for monthly and annual closure of the accounts.

Operations Seafreight Import Dept. (LCL/FCL).

• Feb 2005 - May 2005

* Daily reporting right and relevant information from Shipping Lines and Groupage Agents in order to process documents for registration in our systems. * Frequently feedback with import clients related to any arrival or problem suffered with shipping documents or any request. * Notification of arrival to Customs Dept. / Clients, keeping all people involved duly informed of any update. REMARK : Unfortunately due bad earning reports from the company, Management had been obliged to make majority of full-time employees redundant, that was basically why I was only for a short term working in.

Operations Seafreight - Shipping Agency Dept. (FCL)

• Oct 2003 - Jan 2005

* Daily and weekly shipping declarations issuing of all vessels property of P&O Nedlloyd Container Line, actually acquired by the Danish A.P. Moller-Maersk Group (Maersk) in 2005 who combined with their existing container shipping business Maersk-Sealand to form Maersk Line. * Frequently contact with Customs Dept. for those containers that required moving from the container port terminals downloaded from one vessel to be duly declared at the departure vessel declaration to the Barcelona's Port Authorities.

Seafreight Operations & Customer Service (FCL).

• May 2003 - Jul 2003

* Daily reporting right and relevant information from Shipping Lines and Groupage Agents in order to process documents for registration in our systems. * Frequently feedback with import clients related to any arrival or problem suffered with shipping documents or any request. * Ensuring adequate feedback in respect of any operational or service related issues at departmental meeting. * Notification of arrival to Customs Dept. / Clients, keeping all people involved duly informed of any update.

Operations & Customer Service Road Freight Dept. (Import & Export)

• Apr 2001 - Apr 2003

* Daily feedback from/to origin/destination Agencies with reference to arrivals/departures from LTL/FTL cargoes with the corresponding registration into our systems. * Close contact to Customs Dept. in order to release them all required documentation for arrivals/departures. * Frequently feedback with clients keeping them duly informed all time about any special requirements of shipping documentation or just to let them know about status of their cargoes. * Ensuring adequate feedback in respect of any operational or service related issues at departmental meeting.