Experience

Clarence Campeau Development Fund
• Canada
• Financial Services
• 1 - 100 Employee
• Administrative Assistant

  • Jul 2023 - Present

Saskatchewan Intercultural Association
• Canada
• Non-profit Organization Management
• 1 - 100 Employee
• Internship Trainee in PACT (Intake 5)

  • Mar 2023 - Apr 2023


24-7 Intouch

• Canada
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Aug 2022 - Dec 2022

  • Call centre and in person customer service experience, with the focus on client centredness and problem solving for over twenty clients daily • Independently solved routine customer complaint and tracked order information using SAP • Won over dissatisfied customers and ensured services were provided to them in a friendly and timely manner • Documented daily clients’ transactions using the sale force application, processed and progressed the orders to the point of payment • Suggested discounted products to clients during purchasing, to upsell, increased company revenue and Increased customer’s rating by 5% • Managed call time during each call following the estimated average handling time (AHT), thereby helped to optimize workflow • Established sustainable relationship and trust with clients through open and interactive communication • Responded swiftly to customers complaints regards cancelled order, refund and exchange to ensure customers satisfaction Show less


Kay's Sewing
• Canada
• Retail Apparel and Fashion
• Front Desk Attendant/Tailor

  • May 2021 - Apr 2022


hi-TEK Production, Nigeria

• Customer Service Representative

  • Jan 2013 - Mar 2021

  • Communicated with clients through email, incoming and outgoing calls • Inputted and retrieved of client’s information in and from the company’s database • Maintained confidentiality with official documents and reports • Ensured all records were stored in appropriate locations • Effectively communicated with customers and ensured all complaints were acknowledge in a timely manner and the customers were kept in the informed of information throughout the complaint process • Managed stock/inventory of the company • Followed communication procedure, guidelines and policies of the organization Show less