Experience

Blue Diamond Resorts

• Barbados
• Hospitality
• 400 - 500 Employee

• Deputy Manager at Royalton Hicacos Resort & Spa

  • Jan 2022 - Present

  I supervise the correct operation of the hotel's trading account and lead the task force of the following departments: Front Office, Guest Relations, Quality, Spa, Laundry & Housekeeping, reporting to the General Manager and in the absence of which I act as General Manager.

• Guest Experience Manager at Royalton Hicacos Resort & Spa

  • Jun 2019 - Dec 2021

  Adding to the position of Director of Reception and Stewardship I was Guest Experience Manager, a position in which I supervised all the monitoring of incidents, VIP clients, and managed on-line reputation and feedback on social networks, among other functions. I reported directly to the General Manager of the hotel on the guests’ state of satisfaction and worked to to achieve the maximum level of it. In addition, I acted as Resident Director in the absence of the General Director.

• Director of Reception and Butlers at Royalton Hicacos Resort & Spa

  • Jun 2018 - Dec 2021

  Reception and Stewardship Director at one of the best Resort & Spa Hotels in the entire Caribbean Region. a 5-star hotel with 404 rooms. I was in charge of more than 50 people, a team that offered the highest levels of quality and service.



Relais & Châteaux

• Hospitality
• 400 - 500 Employee

• Front Office Manager at Relais & Châteaux Orfila

  • Nov 2006 - Jun 2018

  Head of Department, supervising all the work of reception and the attainment of quality standards . In addition, I was Duty Manager in the absence of the hotel owner. Head of Department, supervising all the work of reception and the attainment of quality standards . In addition, I was Duty Manager in the absence of the hotel owner.



TRAVELODGE HOTELES ESPAÑA

• Spain
• Hospitality
• 1 - 100 Employee

• Receptionist

  • Mar 2004 - Nov 2006

  I was a member of the team that opened the chain's first two hotels in Spain, Travelodge Las Rozas (Madrid) and Travelodge Torrelaguna (Madrid). I was a member of the team that opened the chain's first two hotels in Spain, Travelodge Las Rozas (Madrid) and Travelodge Torrelaguna (Madrid).



Hotel Príncipe Pío - Madrid

• Spain
• Hospitality
• 1 - 100 Employee

• Receptionist

  • Dec 2003 - Feb 2004



Meliá Hotels International

• Spain
• Hospitality
• 700 & Above Employee

• Receptionist

  • Jan 2003 - Nov 2003



Six Flags

• United States
• Entertainment Providers
• 700 & Above Employee

• Attractions Supervisor

  • Jan 2002 - Nov 2002



Quality Hotel Central Glasgow

• Glasgow, Scotland, United Kingdom

• Internship within the Leonardo DaVinci and The Marco Polo Project

  • Nov 2000 - Feb 2001



British Airways

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Ground staff

  • Oct 1999 - Aug 2000



British National Tourist Office

• Madrid, Spain

• Practices

  • Apr 1999 - Jul 1999



Six Flags

• United States
• Entertainment Providers
• 700 & Above Employee

• Attractions Assistant

  • Jul 1998 - Sep 1998

  Attractions Assistant as part of the Work & Travel program authorized by the US government Attractions Assistant as part of the Work & Travel program authorized by the US government