Experience

SimpliSafe

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Tech Support

  • Aug 2015 - Present

  Responding promptly, courteously, and knowledgeably to customer service inquiries for issues such as troubleshooting, installation, or product usage questions. Taking sales calls during overflow times and providing detailed information on company components and how to best set up the system in your home. Responding promptly, courteously, and knowledgeably to customer service inquiries for issues such as troubleshooting, installation, or product usage questions. Taking sales calls during overflow times and providing detailed information on company components and how to best set up the system in your home.



METech Recycling Inc.

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Team Leader of Production

  • Sep 2012 - 2014

  Assisting in keeping daily production going by completing Inventory Reports, adding to the ERP and receiving specific customer shipments. Being continuously flexible for anything necessary, from forklift operating, sorting, receiving, counts, tags, finished goods inventory, basic overall knowledge of Quality Management System standards in each department and being a team player. Leading by example, motivating others and training those taking on certain responsibilities. Working with other Group Leaders for daily/weekly production goals. Working closely with the Receiving/Sort Supervisor and successfully completing various tasks delegated to me. Operating multiple hand dismantle lines and assuring weight verification in between lots with timely completion. I currently hold a Class 1 & 3 Forklift Operator license. Show less



Northworks Bar & Grille

• Worcester, MA

• Expediter

  • Dec 2012 - Dec 2013

  Kitchen crew member operating the kitchen window to insure the orderly flow of food orders to the proper wait staff. Prepping salads, garnishments and being mindful of cross contamination and customer food allergies. Backing up dishwashers and line cook, in cases of unexpected changes. Kitchen crew member operating the kitchen window to insure the orderly flow of food orders to the proper wait staff. Prepping salads, garnishments and being mindful of cross contamination and customer food allergies. Backing up dishwashers and line cook, in cases of unexpected changes.



Advantage Technical

• United States
• Staffing and Recruiting
• 500 - 600 Employee

• 2nd Shift-Warehouse Supervisor

  • Jul 2010 - Sep 2012

  Supervising dismantlers and forklift operators in assuring proper dismantling and maintaining constant production. Living up to ISO 9001:2008 Quality Management System, and ISO 14001:2004 Environmental Management System. Basic ERP Computer skills, gathering materials for process/shipment, receiving customer dropoffs, helper for truck drivers picking up materials at locations in MA, RI, and CT, maintaining accumulation lots, and completing different types of Inventory Reports. Classifying material, department recordkeeping, Universal Waste handling, knowledge of noise hazards, knowledge of Material Safety Data Sheet, Lock-Out/Tag-Out, Fire Extinguishers, use of Personal Protective Equipment, trained in Emergency Evacuation Procedures. Following specific Customer Service instructions for each customer's drop off. Assuring proper sorting process for MA, CT and RI customers. Assisting in counting work-in-process inventory for end of the month requirements, and most importantly, end of the fiscal year inventory counts. Universal Waste disassembling (including CRT filled TV's and Monitors, LCD screens, CPU's, UPS and Laptops), identifying items which should be removed prior to shredding (batteries, mercury containing items, and ballasts), labeling Hard Drive Certification and count, manual dismantling of End of Life electronics. Competent ability to function in various departments such as Sort, Receiving, Dismantling and Shred Room. Placement at Metech Recycling Show less



Quinsigamond Community College

• United States
• Higher Education
• 500 - 600 Employee

• Surveyor/Institutional Research Office

  • Feb 2009 - Apr 2009

  Calling recent graduates for insight on their experience as students, getting opinions on how changes can be made to better that experience for other students at various QCC campus locations in Massachusetts. Documenting the feedback received via telephone on a paperback fill-in form. Calling recent graduates for insight on their experience as students, getting opinions on how changes can be made to better that experience for other students at various QCC campus locations in Massachusetts. Documenting the feedback received via telephone on a paperback fill-in form.