Practice Manager

• May 2021 - Present

-Optimise the efficiency and growth of the practice through strategic planning of long-term projects. -Assess staffing needs and participate heavily in the talent acquisition process, from resume screening to in-person interviews. - When situations arise, serves as an HR resource for the staff. - Meetings are conducted regularly with departments to ensure policies and procedures are being optimized. - Assists the IT vendor in conducting an annual risk analysis of security risks. - Ensure that the MIPS reporting process is being monitored, updated and submitted on a timely basis. - Identify and work with potential vendors who offer products that can increase productivity and efficiency in the practice. - Establish, monitor, and complete the surgical center credentialing process for new providers. - Establish regular practice-wide meetings and organize meeting agendas with other departments. Show less

Licensed Store Leader

• Apr 2018 - May 2021

- Motivate and train the team to provide excellent service and sales strategies. - Communicate Warby Parker's values and brand philosophy to customers. - Develop strategies to exceed Key Performance Indicators, including sales targets, customer relationship building and cross-market mentoring - Develop and improve operational systems to help store exceed targets and maintain brand consistency - Set effective store schedules allowing for an optimal booking per sales hour. - Developed new store location from the ground up by hiring and training a high performing team - District Optical Lead Mid-Atlantic - Ohio Licensed Dispensing Optician (LDO) Show less

General Manager

• Jul 2017 - Apr 2018

- Selected to complete management program hosted by Essilor of America - Analyze reports to ensure desired store goals are being achieved- Train, develop, and support staff to meet their daily, weekly, and monthly goals- Assist with store acquisitions: from the evaluation of the prospective store to onboarding new staff and new procedures- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans- Licensed Dispensing Optician (Ohio) Show less

Colorado Retail Sales Manager

• Sep 2016 - Apr 2018

- Provide leadership to three locations (Denver Metro Area: Castle Rock, Aurora, Lone Tree) - Responsible for overall operations for all three locations- Recruit, select and train talent to develop a high performing talent for the Denver Market- Manage P&L for the Denver Market- Used effective verbal communication skills to instruct and direct staff, build team consensus and accomplish important project milestones

Board Member

• Apr 2016 - Jun 2017

Optician/ Scribe (ABOC/CPO)

• May 2014 - Sep 2016

- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs - Completed detailed measurements of client's faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length - File insurance claims with in-network insurance companies - Completed specialized test, including Visual Field, OCTs and pachymetry evaluations - Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat - Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers Show less

Volunteer Firefighter

• Jan 2012 - 2015

- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire - Inspected apparatus, equipment, grounds and stations for proper order and condition on daily basis - Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations - Structure Firefighter - FFT2 - EMT­B through Health One - Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire - Inspected apparatus, equipment, grounds and stations for proper order and condition on daily basis - Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations - Structure Firefighter - FFT2 - EMT­B through Health One

President

• Jun 2010 - Dec 2014

- Provide specialized investigative services for corporate, private, and high profile clients - Shaped solutions and approaches by leveraging trends in customer marketplaces and industries - Completed detailed background checks using investigation skills, courthouse research and databases - Wrote thorough and truthful reports about all observations - Conducted mobile and stationary surveillance on subjects of workers compensation investigations - Provide specialized investigative services for corporate, private, and high profile clients - Shaped solutions and approaches by leveraging trends in customer marketplaces and industries - Completed detailed background checks using investigation skills, courthouse research and databases - Wrote thorough and truthful reports about all observations - Conducted mobile and stationary surveillance on subjects of workers compensation investigations

Loss Prevention

• Mar 2007 - Jul 2010

Performing surveillance of guests and employees as it relates to theft. Initiating suspect detention and investigation of retail theft offenses. Gathering and documenting evidence as it relates to theft. Performing surveillance of guests and employees as it relates to theft. Initiating suspect detention and investigation of retail theft offenses. Gathering and documenting evidence as it relates to theft.