Regional Manager

• Jul 2023 - Present

Store Manager

• Jul 2020 - Present

Store Manager

• Jul 2019 - Jun 2020

Production Manager

• Jul 2018 - Jun 2019

Store Manager

• Jan 2017 - Jun 2018

Responsible for the store’s daily operation and achievement of sales results, while assuring the delivery of excellent customer/donor service. Manage the processing of donated goods and ensure staff is properly trained and performing effectively. Responsible for opening and closing the store. Management: Supervise the processing of donated goods in a timely and accurate manner while following the production system. Foster team work among management staff to accomplish store goals. Coach, train, and develop (management) team and oversee the training of store personnel. Address employee issues by resolving employee complaints and concerns, provide ongoing performance feedback, conduct formal performance appraisals, and counsel employees as necessary. Responsible for the store's overall operation, including maintaining daily and weekly reporting of sales, donations and overall financial results. Responsible for store revenue goals and budgeted expenses. Ensure the accuracy of all cash handling and cash register functions. Ensure proper accounting for all store revenue. Organize work throughout the store in a manner that facilitates effective customer service and a profitable operation. Ensure the store's appearance is properly maintained. Ensure compliance with all store policy and procedures, especially in the Store Manual, Safety Manual, and the Employee Handbook. Train and develop staff in all aspects of their responsibilities, including adherence to all safety and company protocols and procedures. Show less

Cash Processing Department Manager

• May 2009 - Sep 2016

• Supervised check/cash processing procedures, maintained staff level to meet production requirements, and managed department workflow. Created, maintained, and continuously stayed under the allowed budgets. • Interviewed, hired, directed, counseled, and disciplined associates and supervisory staff of up to 30 employees. Coached supervisors and associates on company policies and proper work habits. Monitored and participated in training and development of associates. • Generated management, production, and statistical reporting utilizing company software and MS Office products.• Improved workflow to increase efficiency and effectiveness of operations that led to higher production volumes in less time. Minimized production expenses. • Served as liaison between the company and bank institutions for research, verification, corrections, and adjustment purposes. Advised and updated banks and clients on any current and outstanding adjustments. Implemented correction procedures. • Served as liaison between bank couriers and vendors. Negotiated and lowered costs for services rendered and consumable products.• Managed check21 cash letter image processing (Electronic Check Deposits). Continuously stayed in touch with banking institutions to verify file receipts and deposit balancing. Troubleshot and resolved processing issues with media for over 100 clients. • Utilized, maintained, and troubleshot various hardware (Quantum high speed scanners, NCR 7760/7780) and software (Creditron/ItemAge, SQL query, dedicated servers) used for processing and production. Show less

Department Supervisor

• Jun 2007 - May 2009

• Instructed subordinate staff of up to 30 employees, supervised two shifts and allocated/prioritized work. • Interacted with Front End and Account Management departments to implement and establish proper work disbursement. • Utilized critical thinking, decision making, and multitasking skills to implement and develop new processing methods and procedures that increased production and minimized expenses. • Resolved deposit issues and discrepancies between clients and banks.

2nd Shift Group Leader/Assistant Supervisor - Cash Processing Department

• Jul 2004 - Jun 2007

• Supervised staff of 1st and 2nd shifts consisting of up to 45 employees.• Organized and distributed work to maximize productivity through proper allocation of resources.• Increased and implemented production flow and resolved processing issues.• Self-managed projects, interdepartmental interaction, productivity/statistical reporting, and currency/check security.

Reports department Manager

• Aug 2003 - Feb 2005

• Supervised subordinate staff of up to 10 employees. • Maintained and supervised data entry on financial reports and file transfers. • Interacted and advised clients on updated reports and data. • Supervised subordinate staff of up to 10 employees. • Maintained and supervised data entry on financial reports and file transfers. • Interacted and advised clients on updated reports and data.

Shipping and Receiving Supervisor/Sales Directors Assistant

• Jun 2001 - Jul 2003

• Supervised and maintained shipping/receiving area. Implemented new shipping methods. • Worked with Repair department on maintenance of point of sale and numeric keypad units. • Maintained inventory and updated information via Priority software. • Created, maintained, and distributed purchase/sales orders and shipping documents. • Maintained and updated Pivot Tables with sales information and statistics for sales department. • Supervised and maintained shipping/receiving area. Implemented new shipping methods. • Worked with Repair department on maintenance of point of sale and numeric keypad units. • Maintained inventory and updated information via Priority software. • Created, maintained, and distributed purchase/sales orders and shipping documents. • Maintained and updated Pivot Tables with sales information and statistics for sales department.