Administrator & Chief Operations Officer at Cold Spring Hills Center for Nursing and Rehabilitation

• Nov 2021 - Present

Administrator & Chief Operations Officer

• Dec 2020 - Nov 2021

Executive Director & Administrator

• Jul 2019 - Dec 2020

Administrator & Executive Director

• Feb 2019 - Jul 2019

Associate Administrator

• Jan 2017 - Feb 2019

• Worked hand-in-hand with admissions and marketing to penetrate new market segments and channels through strategic planning, competitive analysis, service concepts, advertising, and communications. • Provided and ensured stability, guidance, and leadership throughout complex transitions, including multiple administrators and the conversion from a national not-for-profit organization to a single-standing for-profit organization. • Established and maintained positive relationships with government regulators, residents, families, other area healthcare providers, physicians and the community at large. • Designed and implemented a new customer service program resulting in a 30% increase of positive reviews and a 80% decrease of negative reviews. • Closely monitored competitor activity, legislative and regulatory initiatives, and vendor contracts and developed strategies to respond accordingly. • Kept operations running smoothly and solved diverse problems by coordinating with residents and their families, internal departments, and ownership. • Provided direction for the day-to-day operations in accordance with federal, state, and local regulations, guidelines, and standards. • Increased productivity and efficiency through implementation of innovative strategies and systems leading to reduced cost, increased quality patient care, and increased revenue. • Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options. • Delivered an exceptional level of service to each resident, family, employee, consultant, and vendor by listening to concerns and answering questions. Show less

Community Engagement Manager & Director of Evolutionary Marketing

• Apr 2016 - Mar 2017

- Implemented innovated strategies to increase volunteerism throughout the organization. - Created key internet marketing activities to acquire and retain new clients through email campaigns, affiliate marketing, and social media. - Streamlined operational efficiencies by implementing innovative marketing and sales strategies, including email-marketing campaigns. - Strengthened branding initiatives by approving landing pages, monitoring and analyzing performance data, and identifying needed changes and improvements that maximize outreach. Show less

Director of Cardiac Learning and Training Center Coordinator

• Jan 2014 - Nov 2015

- Confidently managed the overall operation of our cardiac education programs, including financial management, quality assurance, safety risk management, teammate satisfaction, quality index scores and facility maintenance. - Created a state-of-the-art simulations lab along with revolutionizing the programs which saved the department more than $1.5M in the first year. - Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork. - Created and maintained computerized record management systems to record and process data and generate reports. Show less

Executive Director and Founder

• Aug 2011 - Aug 2015

- Oversaw the entire organization primarily on the operational and strategic planning sides, but also included financial, logistics, and developmental. - Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations for the board of directors. - Developed metrics and measured success in order to further penetrate the marketplace. - Leveraged technical resources to design and create campaign deliverables, including e-mail invitations, articles and marketing videos. Show less

EMT Instructor, Office Manager, and Medical Supplies Chairperson

• Jul 2011 - Jul 2014

- Facilitated a fast-paced and dynamic entrepreneurial environment. - Implemented processes to streamline workflow which increased productivity by more than 300%. - Negotiated lucrative partnerships with distributors, suppliers, and local businesses. - Outstanding customer outreach & support award - Do and act good award - Facilitated a fast-paced and dynamic entrepreneurial environment. - Implemented processes to streamline workflow which increased productivity by more than 300%. - Negotiated lucrative partnerships with distributors, suppliers, and local businesses. - Outstanding customer outreach & support award - Do and act good award

Owner and President

• May 2011 - Jan 2013

- Gathered and analyzed cultural, educational, social and demographic data about the community to guide local program development. - Developed innovative programs and activities based on analysis of community needs and interests. - Exceed the standards of teaching for the American Heart Association, American Red Cross, OSHA, and other federally regulating bodies. - Expanded the company to encompass 9 states on the Eastern Seaboard before being sold. - Gathered and analyzed cultural, educational, social and demographic data about the community to guide local program development. - Developed innovative programs and activities based on analysis of community needs and interests. - Exceed the standards of teaching for the American Heart Association, American Red Cross, OSHA, and other federally regulating bodies. - Expanded the company to encompass 9 states on the Eastern Seaboard before being sold.

Chief Of Operations

• Sep 2010 - Jul 2012

- Oversaw daily operations for the organization. - Established project control procedures such as project forecasts and cash flow projections. - Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. - Oversaw daily operations for the organization. - Established project control procedures such as project forecasts and cash flow projections. - Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.