Experience

Homegrown

• United States
• Financial Services
• 1 - 100 Employee

• HAPS Brand Manager

  • Dec 2020 - Present

  Mercer Island, Washington, United States

• Restaurant Store Manager

  • Nov 2019 - Dec 2020

  Seattle, Washington

• Assistant Store Manager

  • Aug 2019 - Nov 2019

  Seattle, WA



Starbucks

• United States
• Retail
• 700 & Above Employee

• Retail Store Manager

  • May 2018 - Aug 2018

  Seattle, Washington

• Assistant Manager

  • Jul 2015 - May 2018

  Fort Lauderdale, Florida Focused on inventory optimization in order to drive down cost, minimize waste and improve product availability. This has translated to a continuous increment in Food Units Per Hour, increase in average ticket, and decrease in both food and milk waste. Partnered with store manager to improve daily sales peak operations by retraining partners in routines, better allocating labor investment based on business needs, and optimizing stations. As a result, we have increased productivity and reduced… Show more Focused on inventory optimization in order to drive down cost, minimize waste and improve product availability. This has translated to a continuous increment in Food Units Per Hour, increase in average ticket, and decrease in both food and milk waste. Partnered with store manager to improve daily sales peak operations by retraining partners in routines, better allocating labor investment based on business needs, and optimizing stations. As a result, we have increased productivity and reduced over the window times resulting in increased overall sales and improved customer experience. After completion of RMT Training, now leading restaurant operations under the mentorship of the Store Manager with continuous focus on staffing and scheduling, teaching and training, sales and inventory, ops standards and continuous improvement, and prioritizing and planning. Laser focus on partner development and training with effective communication and awareness of current and seasonal promotions and initiatives. Continued improvement in staffing levels, and the development of two new Shift Supervisors, two Barista Trainers, and two Coffee Masters.



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Specialty Coffee Manager

  • May 2012 - Apr 2015

  Miami/Fort Lauderdale Area General Manager in charge of a $750k specialty coffee operation focused on excellent customer service and handcrafted beverages. Implemented merchandising practices to increase retail sales over 15%. Focused on team development and training to increase product quality and customer satisfaction. Proven experience in P&L management and cost control in to increase sales and improve profitability over 5% on a challenging market with new competitors. Customer focused increasing overall customer… Show more General Manager in charge of a $750k specialty coffee operation focused on excellent customer service and handcrafted beverages. Implemented merchandising practices to increase retail sales over 15%. Focused on team development and training to increase product quality and customer satisfaction. Proven experience in P&L management and cost control in to increase sales and improve profitability over 5% on a challenging market with new competitors. Customer focused increasing overall customer satisfaction and adjusting strategies to adapt to a fluctuating customer base in a high traffic environment. Managed vendor relations to ensure product quality standards and service expectations. Show less



Einstein Noah Restaurant Group, Inc.

• United States
• Restaurants
• 300 - 400 Employee

• Assistant Restaurant Manager

  • Aug 2011 - May 2012

  San Antonio, Texas Area Assisted with restaurant operations, maintaining excellent food quality, and service in a fast paced environment. Directly involved with improving inventory management and ordering practices to decrease food cost and waste. Focused on team training and development to increase customer satisfaction and sales through suggestive selling and improving the general customer experience. Worked with billing system information input, P&L management and catering events.



Fuddruckers

• United States
• Restaurants
• 500 - 600 Employee

• Assistant Restaurant Manager

  • Sep 2010 - May 2011

  Guaynabo, PR Directed general restaurant operations, monitored food quality and staffing requirements to ensure a positive dining experience for every guest. Worked with billing system information input, product ordering, and inventory.  Structured in-store training program to standardize processes focusing on area leaders’ responsibility and improving product quality.  Improved customer service and overall dining experience with a proven trend of over 90% in mystery shopper scores.



Häagen-Dazs Shoppe Company, Inc

• United States
• Food and Beverage Manufacturing

• Senior Team Lead

  • Aug 2009 - Aug 2010

  Guaynabo, Puerto Rico , Puerto Rico



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Customer Care Representative

  • Oct 2005 - Jul 2009

  Guaynabo, Puerto Rico , Puerto Rico



McDonald's Corporation

• Food and Beverage Services
• 1 - 100 Employee

• Assistant Manager

  • Jul 1998 - Jul 2002

  Atlanta, Georgia