Agile Delivery Manager

• May 2023 - Present

Consultant in Design Thinking & Agile Methodologies

• Nov 2020 - Present

Agile Coach

• Nov 2021 - Apr 2023

Agile Coach

• Sep 2021 - Nov 2021

Profesor universitario

• Jan 2021 - Nov 2021

Digital Product Consultant and Agile Coach

• Dec 2018 - Oct 2021

Product Discovery and couching for a big companies: YPF, Falabella, Banco ITAU, SMG Seguros, Perez Olivier, Digital House, UPWARD Women Argentina, and another big companies. Product Discovery and couching for a big companies: YPF, Falabella, Banco ITAU, SMG Seguros, Perez Olivier, Digital House, UPWARD Women Argentina, and another big companies.

Service Design Experience - Senior Associate 2

• Dec 2020 - Aug 2021

Teacher in Product Management

• Nov 2020 - Jan 2021

Teacher in Digital Marketing

• Mar 2020 - Jan 2021

Agile Coach

• Sep 2020 - Nov 2020

Teacher in Digital Product Management (DPM

• May 2017 - Dec 2018

People are trained to understand the different edges that exist in the product world: Business, Research, UX Design, Development, Units Economics, Data Analytics and Digital Marketing. People are trained to understand the different edges that exist in the product world: Business, Research, UX Design, Development, Units Economics, Data Analytics and Digital Marketing.

Digital Project Manager Leader Argentina

• May 2016 - Dec 2017

Mainly i did different tasks around business, client and technology: • Verify business opportunities for the different portfolio or range of clients, according to their needs. • Meetings with clients from different sectors to provide personalized support • Management of the Net Promoter Score in Argentina • Churn Study - Customer and Churn Retention Management • Loyalty of different clients in relation to the Master Base branding • Generate a link and achieve experiences… Show more Mainly i did different tasks around business, client and technology: • Verify business opportunities for the different portfolio or range of clients, according to their needs. • Meetings with clients from different sectors to provide personalized support • Management of the Net Promoter Score in Argentina • Churn Study - Customer and Churn Retention Management • Loyalty of different clients in relation to the Master Base branding • Generate a link and achieve experiences of solvent clients • Digital Marketing Training for different clients and informative support (remote and in person). Show less Mainly i did different tasks around business, client and technology: • Verify business opportunities for the different portfolio or range of clients, according to their needs. • Meetings with clients from different sectors to provide personalized support • Management of the Net Promoter Score in Argentina • Churn Study - Customer and Churn Retention Management • Loyalty of different clients in relation to the Master Base branding • Generate a link and achieve experiences… Show more Mainly i did different tasks around business, client and technology: • Verify business opportunities for the different portfolio or range of clients, according to their needs. • Meetings with clients from different sectors to provide personalized support • Management of the Net Promoter Score in Argentina • Churn Study - Customer and Churn Retention Management • Loyalty of different clients in relation to the Master Base branding • Generate a link and achieve experiences of solvent clients • Digital Marketing Training for different clients and informative support (remote and in person). Show less

Product Development

• Dec 2012 - May 2016

Maintenance and layout of projects with corporate clients, in relation to the different types of segments of the Telefonica company. Research and UX testing. Sketching our MVPs. Crisis analysis in the data network throughout the country, comparatives and make Dashboards in Tableau. Specialist and Consultant management of the nationwide telephone network at the corporate level. Reports and proposals for improvements / performance in the macro network of TASA / Movistar, in relation to… Show more Maintenance and layout of projects with corporate clients, in relation to the different types of segments of the Telefonica company. Research and UX testing. Sketching our MVPs. Crisis analysis in the data network throughout the country, comparatives and make Dashboards in Tableau. Specialist and Consultant management of the nationwide telephone network at the corporate level. Reports and proposals for improvements / performance in the macro network of TASA / Movistar, in relation to the different client portfolio. Work and management of meetings, development of minutes, monthly-annual reports in relation to the dynamics of each segment in particular. Meetings with weekly customers, provisioning of services as well as improvements in their customized network topologies for each segment. Show less Maintenance and layout of projects with corporate clients, in relation to the different types of segments of the Telefonica company. Research and UX testing. Sketching our MVPs. Crisis analysis in the data network throughout the country, comparatives and make Dashboards in Tableau. Specialist and Consultant management of the nationwide telephone network at the corporate level. Reports and proposals for improvements / performance in the macro network of TASA / Movistar, in relation to… Show more Maintenance and layout of projects with corporate clients, in relation to the different types of segments of the Telefonica company. Research and UX testing. Sketching our MVPs. Crisis analysis in the data network throughout the country, comparatives and make Dashboards in Tableau. Specialist and Consultant management of the nationwide telephone network at the corporate level. Reports and proposals for improvements / performance in the macro network of TASA / Movistar, in relation to the different client portfolio. Work and management of meetings, development of minutes, monthly-annual reports in relation to the dynamics of each segment in particular. Meetings with weekly customers, provisioning of services as well as improvements in their customized network topologies for each segment. Show less

Customer Service Corporate

• May 2011 - Dec 2012

Management of services and demands of corporate clients in the company CLARO. Meetings, follow-ups and tasks related to the management of a specific portfolio of clients. Optimization of services and improvement plans for them. Analysis of criticality of RED performance, sending reports on SLA. Various commercial and financial tasks related to corporate clients. Management of services and demands of corporate clients in the company CLARO. Meetings, follow-ups and tasks related to the management of a specific portfolio of clients. Optimization of services and improvement plans for them. Analysis of criticality of RED performance, sending reports on SLA. Various commercial and financial tasks related to corporate clients.

NOC Specialist Operator

• Nov 2007 - May 2011

Working together with a group of people in which our task is based on having the PDH, SDH and DWDM network of the Telefonica de Argentina company operate with the lowest possible degree of breakdowns / failures. Knowledge of routing protocols. Fault analysis. Resolution of various projects in future arrivals towards growth or improvement of the SDH RED. Engineering of IP / overSDH networks, NGN networks. Change of configurations in the network. MetroEthernet & amp; IP / MPLS… Show more Working together with a group of people in which our task is based on having the PDH, SDH and DWDM network of the Telefonica de Argentina company operate with the lowest possible degree of breakdowns / failures. Knowledge of routing protocols. Fault analysis. Resolution of various projects in future arrivals towards growth or improvement of the SDH RED. Engineering of IP / overSDH networks, NGN networks. Change of configurations in the network. MetroEthernet & amp; IP / MPLS fundamentals and other routing protocols (RIP (see 1 and see 2, OSPF, BGP, EGP) Network deployment and maintenance New technologies implementation Internal Trainning and Consulting Service development and new technology assessment Specialist in technology of SDH and DWDM tech. Show less Working together with a group of people in which our task is based on having the PDH, SDH and DWDM network of the Telefonica de Argentina company operate with the lowest possible degree of breakdowns / failures. Knowledge of routing protocols. Fault analysis. Resolution of various projects in future arrivals towards growth or improvement of the SDH RED. Engineering of IP / overSDH networks, NGN networks. Change of configurations in the network. MetroEthernet & amp; IP / MPLS… Show more Working together with a group of people in which our task is based on having the PDH, SDH and DWDM network of the Telefonica de Argentina company operate with the lowest possible degree of breakdowns / failures. Knowledge of routing protocols. Fault analysis. Resolution of various projects in future arrivals towards growth or improvement of the SDH RED. Engineering of IP / overSDH networks, NGN networks. Change of configurations in the network. MetroEthernet & amp; IP / MPLS fundamentals and other routing protocols (RIP (see 1 and see 2, OSPF, BGP, EGP) Network deployment and maintenance New technologies implementation Internal Trainning and Consulting Service development and new technology assessment Specialist in technology of SDH and DWDM tech. Show less

NOC Operator WLL 3.5 GHZ

• Mar 2005 - Sep 2007

Operator of equipment of WLL and UA500 in operation centre of RED of Telmex Argentina, the equipment were radios of low frequency and free band, for solutions destined to medium and small companies, integrated solution of telephony and Internet. Level 3 support. Operator of equipment of WLL and UA500 in operation centre of RED of Telmex Argentina, the equipment were radios of low frequency and free band, for solutions destined to medium and small companies, integrated solution of telephony and Internet. Level 3 support.

Call Center Corporative Segment

• 2004 - 2005

This was a great step, although it was the first. Since I began to train as a professional for the future, giving me and giving me knowledge which I continue to use in day to day. The job was to be the first face of the company with the client, having the interaction before a concern, doubt or any problem that this has with the company or service provided. In front of some problematic, a brief analysis was made with diverse tools of work which I was trained previously and it was to solve what… Show more This was a great step, although it was the first. Since I began to train as a professional for the future, giving me and giving me knowledge which I continue to use in day to day. The job was to be the first face of the company with the client, having the interaction before a concern, doubt or any problem that this has with the company or service provided. In front of some problematic, a brief analysis was made with diverse tools of work which I was trained previously and it was to solve what at that moment the client caused him some type of inconvenience, when not being able to be solved the claim towards an area was raised of greater hierarchy of analysis and resolution. Finally, it ended with the client as soon as the problem was solved or the answer was given to what ailed him. Show less This was a great step, although it was the first. Since I began to train as a professional for the future, giving me and giving me knowledge which I continue to use in day to day. The job was to be the first face of the company with the client, having the interaction before a concern, doubt or any problem that this has with the company or service provided. In front of some problematic, a brief analysis was made with diverse tools of work which I was trained previously and it was to solve what… Show more This was a great step, although it was the first. Since I began to train as a professional for the future, giving me and giving me knowledge which I continue to use in day to day. The job was to be the first face of the company with the client, having the interaction before a concern, doubt or any problem that this has with the company or service provided. In front of some problematic, a brief analysis was made with diverse tools of work which I was trained previously and it was to solve what at that moment the client caused him some type of inconvenience, when not being able to be solved the claim towards an area was raised of greater hierarchy of analysis and resolution. Finally, it ended with the client as soon as the problem was solved or the answer was given to what ailed him. Show less