Business Development Manager (EV Charging)

• May 2023 - Present

Territory Manager

• Apr 2022 - Dec 2022

Head Of Customer Success

• Aug 2017 - Nov 2019

The purpose of my role is to: • Managed and Maintained “Liveboards Project”, Which has since become a critical product to the company. • Onsite customer success with our clients and scoping of next development requests. • Delegated Development work to outsourced Developers. • Perform and manage all testing of the product and new releases and ensuring all bugs or issues are well documented and managed to resolution. • Create and Maintaining product help and support documentation. • Maintaining all company IT systems and infrastructure. • Provide front-line support to internal staff and external customers, in person, via the telephone, by email or online. • Adopted and maintain the ticket system (ZenDesk) • Performing data fixes and documentation of those fixes. • Executing data requests. • Maintain reference data and central libraries. • Creating or editing user accounts. • Create and maintenance of custom fields and reports (MySQL, Liveboard CSV Exporting and data Analysis) • Setup of new client infrastructure or software environments. (Mobile and PC) • Setup of demonstration environments and assisting the CEO with demonstrations. • Deliver product demonstrations and training to internal and external customers (between 1 and 15 persons), either online, in the office, or from time to time, on remote sites. • Escalate tickets for software or hardware or performance issues related to the servers to Development Team. • Development of any additional tools and add-ons as may be needed for the software from time to time. Show less

NBN Performance & Insights Analyst

• Aug 2016 - Feb 2017

The primary purpose of my role was to develop, manage and maintain reporting and forecasting solutions to drive performance insights and trends for NBN. Responsible for driving performance insights and analysis to promote sales, reduce cost to service and provide meaningful data with recommendations, to support key decision making on the NBN Program. Developed and managed the NBN EOI Tele-appointing Program to deliver on the required tool functionality and data to support the in store collection targets and campaign execution of NBN appointments, as well as providing performance dashboards to monitor actuals against forecasts. • Develop, manage and maintain reporting and forecasting solutions to drive performance insights and trends for NBN. • Driving performance insights and analysis to promote sales, reduce cost to service and provide meaningful data with recommendations, to support key decision making on the NBN Program. • Manage and develop the NBN EOI Tele-Appointing Program to deliver on the required tool functionality and data to support the in-store collection targets and campaign execution of NBN appointments, as well as providing performance dashboards to monitor actuals against forecasts. • Create and maintain monthly SQL NBN foundation packs. Presenting these to Stakeholders and company executives. • Driving Sales Performance and Distributing NBN IT packs nationally. • National & Regional Insights & Performance Variations under SMB, Retail on NBN Growth, FSAM Launches, Call Centre Tele-Appointing. Show less

Information Technology Specialist

• Jun 2013 - Jul 2015

UCS-TS is a ICT solutions company that provides support for more than 3000 Vodacom/Vodafone retail stores and independent retail stores in South Africa. In my time working for UCS-TS my skills and daily responsibilities were as follows. • Leveraged internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide most effective solutions to customer issues. • Participated in technical communications within the technical support team to share best practices and learn about new technologies. • Shouldered responsibility to detect problems and solutions for the systems. Troubleshot existing system and trained user on how to use the system. • Prepared a support service model to help in elevating the IT support service delivery in a manageable and business satisfactory oriented way. • Provided to the organisation which meets o strategic goals. • Monitored IT Services helpdesk and supervised IT Services department’s day to day duties. Established and maintained positive and effective relationships with customers and senior management. • Worked closely with customers on the technical requirements to provide IT solutions and identified requirements. Managed service desk personnel including hiring and retaining staff. • Built and established training and development programs to increase technical and business acumen to provide faster resolution times and overall better IT service. • Provided support to both repair centres Servicebase (repair management system) and Retail Office and Wpro retail systems. Worked in Airtime Support NPPS (National Prepaid Service). Show less

IT & Sales Operations Manager

• Mar 2008 - Jun 2013

As an IT and Sales Manager at Universal Estates & Travel Agency my daily duties and responsibilities were as follows. • Solving point-of-purchase marketing challenges in collaboration with the marketing team. • Forecasting Quarterly Sales. • Developing and implementing sales strategies. • Sales operations and lead generation. • Managed the department and resolved customer’s issues regularly and followed up with customers with recommendations, updates and action plans. • Implementing original sales strategies to achieve exceptional results and hit KPIs. • Fostering strong relationships with major IT distributors. • Managing budgets, targets and commissions. • Monitored day-to-day operations and incidents and provided technical expertise in cross-functional and intra-departmental efforts. • Participated in technical communications within the Technical Support Team to share best practices and learn about new technologies. • Established and maintained positive and effective relationship with customers and senior management. • Leveraged internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues. • Participated in technical communications within the Technical Support Team to share best practices and learn about new technologies. • Advising and negotiating on acquisitions of new products. • Focused on an area of technical specialisation and attend technical training's. Worked with other Technical Support Engineers on cases which will help cultivate that expertise. • Served as additional point of contact to deal with IT support and services related matters for the organisation. Providing expert IT supports to customer base/ • Troubleshot incidents, depending on the severity and complexity of the incident and resolved moderate technical problems within acceptable service levels. Show less

Corporate & Individual Sales Consultant

• Feb 2006 - Jun 2007

As an Sales Consultant at Vodacom Shop Keywest my daily duties and responsibilities were as follows. • Identified potential clients, and the decision makers within the client organisation. Researched and built relationships with new clients. • Tasked to communicate the business requirements to project or implementation team after completion of sale to ensure a smooth transition from presales to implementation stages. • Defined long-term organisational strategic goals to improve an organisation’s market position and achieve financial growth. • Built key customer relationships, identified business opportunities, negotiated and closed business deals and maintained extensive knowledge of current market conditions. • Developed trust and relationship with distributors / retailers and company by clearing any doubts/confusions and provided solutions to any issue within reasonable time frame. • Delivered sales target for all mobile contracts and merchandise by executing the distribution strategy at the channel-partner level. Monitored quality of acquisition through the distribution channel. Show less