Shared Services Manager

• Dec 2020 - Present

Team Manager

• Mar 1994 - Oct 2020

Key Job Experience: • Manage the introduction of, implementation of, or training associated with newly created enterprise claim process and new or revised claim procedures and workflows within the claim operation. • Was appointed subject matter point of contact within the claim operation on various automation and procedure issues. Capable of making quick decisions having a significant impact on the quality of the work experience. • Supervised over 25 unit members in accordance with company policy, practice, and procedure. • Assisted other BI/PIP departments on unit issues including projects, file reviews, committees, and workflow. • Monitor the effectiveness of claim applications and procedures through reports, surveys, and personal observations, and provide such information as requested. • Held responsibility for the management of staffing and departmental budgets. • Experienced in identifying and resolving compliance and employee performance issues. • Interacted with regulatory agencies in Florida, North Carolina and West Virginia.