Jose Walter Gonzales Bustillos

Support & QA Manager at Trilogy Software Bolivia
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Contact Information
us****@****om
(386) 825-5501
Location
Cochabamba, Bolivia, BO
Languages
  • Español Native or bilingual proficiency
  • Ingles Professional working proficiency
Skills

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Credentials

  • Security Fundamentals Professional Certification (SFPC)
    CertiProf
    Sep, 2021
    - Oct, 2024
  • DevOps for Managers
    Lite Thinking
    Apr, 2021
    - Oct, 2024
  • Business Process Framework Foundation Level Certification
    TMForum
    Feb, 2013
    - Oct, 2024
  • Frameworx Foundation Level Certification
    TMForum
    Feb, 2013
    - Oct, 2024
  • Information Framework Foundation Level Certification
    TMForum
    Feb, 2013
    - Oct, 2024
  • Certified SAFe® 5 Agilist
    Scaled Agile, Inc.
    Sep, 2021
    - Oct, 2024

Experience

  • Trilogy Software Bolivia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Support & QA Manager
      • Jan 2012 - Present

      • Responsible to deployment for new systems• Responsible to data migration processes• Incident and Problem Manager• Responsible to product support: CRM / ESB / PRV / BILL• Responsible to change control on production environments• Performance Test Manager

    • Support & Monitoring Supervisor
      • Aug 2011 - Jan 2012

      • Participation to deployment for new systems• Responsible to migration processes to new systems• Implementation of control processes and documentation of Monitoring Center• Incident and Problem Manager• Negotiating of Ticket's priority for customer• Implementation and monitoring of remote support shifts• Supervision of Monitoring Center• Implementation of escalation process for Monitoring Center• Supervision of Quality Control tasks• Supervision of Monitoring Center Show less

    • Senior in System Support
      • Mar 2010 - Aug 2011

      • Support in systems over production environments• Control and monitoring of incidents and problems• Supervision of changes applied in production environments• Design and implementation of control systems and online monitoring for incidents and problems• Implementation of Monitoring Center.• Supervision of the Monitoring Center.• Elaboration and Supervision of monitoring shifts (24x7)• Design and implementation of control systems and online monitoring for system transactions• Responsible for performance testing for Web applications Show less

  • Embotelladora CEMVI
    • Bolivia
    • Manufacturing
    • 1 - 100 Employee
    • General Manager
      • Mar 2009 - Mar 2010

      • Implementation manager of bottling lines • Implementation of system for preforms blowing • Planning and control of production processes • Organization of internal structure • Organization and control of the company accounts • Design and implementation of internal coordination processes • Planning and implementation of quality preventive and corrective maintenance on machines • Project management for automation of SBM machines (Stretch Blow Molding) • Design and implementation of the Business Control System • Design and implementation of the online Report Manager Show less

  • VIVA Bolivia
    • Bolivia
    • Telecommunications
    • 500 - 600 Employee
    • System Support Supervisor
      • Jul 2006 - Mar 2009

      • Systems Management• Responsible of control and supervision of Monitoring Center for IT Systems• Responsible of supervision and support for systems at national level• Supervision and Control of deployment for new systems in production environments• Application of IT standards for systems support (ITIL)• Development of processes control and documentation• Implementation and Supervision for 24x7 shifts• Design and implementation of control systems and online monitoring Show less

    • IT Center Operator
      • Dec 2005 - Jul 2006

      • Process Monitoring• Development of transaction monitoring tools• Development of preventive and corrective tools for systems transactions

    • Consultant
      • Dec 2003 - Dec 2005

      • Operation & Control Engineer Network (Network Operations Center operator - NOC).• Support to Performance Area, as Control & Quality Engineer Network • Technical support to the product of public telephony• Development of the system of Attention and Claims Management for public telephony and NOC (TAC)• Developing applications for the public telephony product

  • KATARZIS E-CONSULTING GROUP
    • Development and Systems Engineer
      • Feb 2005 - Dec 2005

      • Design and implementation of a Corporate VPN • Design and development of "Management and Control System" • Configuring Servers • Design and implementation of a Corporate VPN • Design and development of "Management and Control System" • Configuring Servers

  • Universidad Mayor de San Simon
    • President of the Scientific Research Society of Electrical and Electronics
      • Aug 2001 - Dec 2004

      • Organization of seminars, courses and conferences • Organization of seminars, courses and conferences

  • VIVA Bolivia
    • Bolivia
    • Telecommunications
    • 500 - 600 Employee
    • Internship
      • Jul 2002 - Sep 2003

      • Software Development for Real-time monitoring of incoming calls to the Call Center • Software Development of Real-time monitoring of the time slots used by BCF • Software Development of analysis of SS7 files for international long distance calls • Software Development of Visual Basic applications • Development of Task Coordinator TAC • Development of application in Macromedia Dreamweaver MX, over a server powered by Macromedia ColdFusion MX • Development of reports and statistics in real time • Database Handling SQL and Oracle • Network Operations Center operator Show less

  • CEC - Bits Institute
    • Teacher
      • May 2001 - Feb 2003

      • Instructor in Hardware Technician degree • Expositor of Seminars: Laboratory Techniques • Expositor of Seminars: Computer Assembly and Maintenance • Instructor in Hardware Technician degree • Expositor of Seminars: Laboratory Techniques • Expositor of Seminars: Computer Assembly and Maintenance

Education

  • Universidad Mayor de San Simon
    MASTER OF INFORMATION SYSTEM AND TECHNOLOGY MANAGEMENT
    2012 - 2013
  • Universidad Mayor de San Simon
    MASTER OF BUSINESS MANAGEMENT, MBA
    2006 - 2007
  • Universidad Mayor de San Andrés
    ENVIRONMENT, SAFETY AND HEALTH FOR EDUCATION IN INDUSTRIAL AREA, High School/Secondary Diploma Programs
    2005 - 2005
  • Universidad Mayor de San Simon
    ELECTRONICS ENGINEER, Computer Systems Networking and Telecommunications
    1997 - 2002
  • Nuestra Señora de Urcupiña Institute
    Humanities Degree, Humanities/Humanistic Studies
    1985 - 1996

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