Silvio Bueno

Customer Success Manager at ID_BR - Instituto Identidades do Brasil
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Contact Information
us****@****om
(386) 825-5501
Location
São Paulo, São Paulo, Brazil, BR
Languages
  • English Full professional proficiency
  • Espanhol Elementary proficiency
  • Português Native or bilingual proficiency

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Fernando Costa 🏳️‍🌈

Silvio atuou fortemente na construção times fortes e diversos. A sua sensibilidade para criar relacionamentos relevantes e influencia-las a encontrar a melhor versão de si foi uma marco na equipe. Silvio também tem ótimas abordagens com os clientes e certamente empatia está entre as suas competências mais fortes.

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Credentials

  • ABC da Raça Para Empresas
    ID_BR - Instituto Identidades do Brasil
    Aug, 2023
    - Nov, 2024
  • Saúde da População Negra
    ID_BR - Instituto Identidades do Brasil
    Aug, 2023
    - Nov, 2024
  • Diversidade e Inclusão na Prática
    Niduu by Gupy
    Feb, 2023
    - Nov, 2024
  • Negócios em E-Esportes
    Fundação Getulio Vargas
    Feb, 2023
    - Nov, 2024
  • Learning LinkedIn Sales Navigator
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • EF SET English Certificate 77/100 (C2 Proficient)
    EF Standard English Test (EF SET)
    Jul, 2022
    - Nov, 2024
  • Curso de Introdução a Product Management
    Awari
    Apr, 2022
    - Nov, 2024
  • Figma - Criando Interfaces do Zero até o Protótipo Final
    Cursae
    Apr, 2022
    - Nov, 2024
  • Product Management
    Great Learning
    Apr, 2022
    - Nov, 2024
  • Atendimento ao Cliente
    Sebrae
    Mar, 2022
    - Nov, 2024
  • Curso de Fundamentos da Experiência do Cliente
    Track.co
    Mar, 2022
    - Nov, 2024
  • Introdução ao Customer Experience
    CS Academy
    Mar, 2022
    - Nov, 2024
  • Introdução ao Customer Success
    RD University
    Mar, 2022
    - Nov, 2024
  • Descobrindo o UX Design
    Faber-Castell Brasil
    Apr, 2021
    - Nov, 2024
  • Introdução às OKR's
    Qulture.Rocks Brasil
    Feb, 2021
    - Nov, 2024
  • Leitura e Interpretação de Desenho Técnico Mecânico
    Qualifica Cursos Profissionalizantes
    Sep, 2020
    - Nov, 2024
  • Metrologia
    Qualifica Cursos Profissionalizantes
    Sep, 2020
    - Nov, 2024
  • Análise Introdutória de Crédito
    FGV Online
    Apr, 2020
    - Nov, 2024
  • Rotinas Administrativas de RH
    Fecomércio-RS
    Apr, 2020
    - Nov, 2024
  • Curso de Planejamento e Desenho Permacultural
    SOL - Soluções Holísticas
    Feb, 2016
    - Nov, 2024
  • Fundamentos da Agricultura Biodinâmica
    UFSCar - Universidade Federal de São Carlos
    Nov, 2015
    - Nov, 2024
  • Formação de Educadores Ambientais
    UNESP - Universidade Estadual Paulista "Júlio de Mesquita Filho"
    May, 2015
    - Nov, 2024
  • Jardinagem
    Senac São Paulo
    Apr, 2015
    - Nov, 2024
  • Edificações Sustentáveis - Certificação LEED
    Sesc
    Apr, 2014
    - Nov, 2024

Experience

  • ID_BR - Instituto Identidades do Brasil
    • Brazil
    • Civic and Social Organizations
    • 1 - 100 Employee
    • Customer Success Manager
      • Jul 2023 - Present

      "Yes to Racial Equality = more anti-racist companies = more black professionals in leadership = more productive companies" of Brazilian companies. We develop propositional actions in favor of isonomy of opportunities in the job market and education for young people of African descent. Through this engagement, companies are certified with the Seal Yes to Racial Equality." "Yes to Racial Equality = more anti-racist companies = more black professionals in leadership = more productive companies" of Brazilian companies. We develop propositional actions in favor of isonomy of opportunities in the job market and education for young people of African descent. Through this engagement, companies are certified with the Seal Yes to Racial Equality."

  • Paylivre
    • Brazil
    • Financial Services
    • 1 - 100 Employee
    • Customer Success Manager
      • Feb 2023 - Jul 2023

      I am responsible for onboarding, post-sales, and customer success for companies from different parts of the world, such as Europe, Asia, and Oceania. By helping them to integrate our payment solution APIs, we connect companies from all over the world with the Brazilian market. "We are a fintech, based in Sao Paulo, providing local payment solutions in Brazil through our APIs, connecting our partners to their Brazilian audience. We connect companies to their consumer locations with smart payment solutions." Show less

  • Quintessa
    • Brazil
    • Business Consulting and Services
    • 1 - 100 Employee
    • Account Manager
      • May 2022 - Feb 2023

      Responsible for the construction and administration of customer portfolio consisting of large companies (+500m). I was also part of the company's diversity committee, helping reference policies in the subject within the entity. "Quintessa is an impact business accelerator, and is dedicated to structuring management, accelerating growth and capturing investment to companies that solve major social and environmental challenges. Quintessa accelerations are handy and personalized to the reality of each Startup, which leads to the development of expertise in different management areas, such as finance, sales, marketing, people, operations and strategy." Show less

  • FinanZero
    • Brazil
    • Financial Services
    • 1 - 100 Employee
    • Customer Success Analyst
      • Feb 2022 - Jul 2022

      CSA focused on processes and continuous improvement of formalization support in personal credit products; Collaborate in the creation, implementation and measurement of conversion and operational strategies; Encourage constant recognition and training actions; Review of mass communications of WhatsApp channels, SMS and transacional email "FinanZero has simplified the way to apply for all type of consumer loan products in Brazil. We are a cost free marketplace that allows you to compare loans online and choose the option that fits your needs with the lowest interest rate and best terms." Show less

  • Erê Lab
    • Brazil
    • Recreational Facilities
    • 1 - 100 Employee
    • Customer Success Analyst
      • Oct 2021 - Feb 2022

      I created and implemented the Customer Success area within the company, bringing parameters, metrics and goals to the company. "Erê Lab is a company of creating and developing objects of play, interacting and participating. They are objects of small, medium and large sizes; Brazilian toyrships that participate in contemporary urbanism through everyday interactions. We want to rescue time and the Place of playing in homes, backyards, squares and public spaces of cities. Recover and strengthen the sense of citizenship, so that people - passers, children, parents and children - and the surrounding community can interact, among them and with the city. " Show less

  • Pier Seguradora
    • Brazil
    • Insurance
    • 100 - 200 Employee
    • Customer Experience Analyst
      • Feb 2021 - Sep 2021

      Top 15 LinkedIn Startups. I participated in the construction of the mobile insurance product through my direct contact with customers, providing support, seeking feedback and working with enchantment. I created the racial diversity committee that sought to bring knowledge and conscious practices to the company, but also create policies for increasing diversity within employees. "Pier is an insurer that respects you and its more than 100,000 customers. We have national investors such as free and global market like Canary. We were the first to protect against simple smartphone theft, even when no one believed it was possible. Offering cellular insurance is offered without a franchise, lack or loyalty. The ease of hiring and canceling and our incentive to change is characteristics that are still ours today. Pier also respects every moment of life, what you need, who you need You are and all this for a fair price. These are these aspects that made Pier reach the title given by the Sønr platform: we are one of the 100 best digital insurers in the world, being the only Brazilian on the list. " Show less

  • Start Pro
    • Brazil
    • Professional Training and Coaching
    • 100 - 200 Employee
    • Sales Leader
      • Sep 2020 - Jan 2021

      Sales leader in education, oriented to student success and personal satisfaction. 4th best seller of the entire network, between more than 20 units and 80 people, throughout the state of São Paulo. Delivery of goals every month in the function. Sales leader in education, oriented to student success and personal satisfaction. 4th best seller of the entire network, between more than 20 units and 80 people, throughout the state of São Paulo. Delivery of goals every month in the function.

  • Jornal Negação
    • São Paulo, Brazil
    • Founder
      • May 2019 - Jul 2020

      In my first foray into entrepreneurship I created an online newspaper that sought to be a democratic and inclusive center of information dissemination via social networks, all with a fact-checking system and anti fake news tools. Negation sought to bring people of various means to form a heterogeneous and mixed team, thus showing the true Brazilian identity, the multiple. Unfortunately the project had to be interrupted by the difficulty in the process of monetizing the product, although we have achieved an initial investment, therefore we could not make it viable in time for its maintenance within the market. Anyway, I am very grateful to be able to experience my idea in the world and have had people helping me in this dream. Show less

  • RocaMar Hostel Boutique
    • Punta del Este, Maldonado, Uruguay
    • Host
      • Jan 2020 - Feb 2020

      My main function was the service to the foreign public, due to my mastery of the English, Portuguese language and my basic knowledge of Spanish. In addition, I always sought to learn new skills and help my companions in the most diverse functions, such as: bartender, kitchen aid and maintenance helper. My main function was the service to the foreign public, due to my mastery of the English, Portuguese language and my basic knowledge of Spanish. In addition, I always sought to learn new skills and help my companions in the most diverse functions, such as: bartender, kitchen aid and maintenance helper.

  • Sesc São Paulo
    • Brazil
    • Civic and Social Organizations
    • 700 & Above Employee
    • Operations supervisor
      • Oct 2017 - May 2019

      Administrative and operational management of medium and large events in the area of culture and leisure in the Sesc Avenida Paulista unit, one of the largest cultural buildings in Brazil, having an average daily audience of more than 2,000 people. Management of safety team, cleaning, concierge and general services with more than 100 people in their staff. Administrative and operational management of medium and large events in the area of culture and leisure in the Sesc Avenida Paulista unit, one of the largest cultural buildings in Brazil, having an average daily audience of more than 2,000 people. Management of safety team, cleaning, concierge and general services with more than 100 people in their staff.

  • Sesc Sorocaba
    • Brazil
    • Entertainment Providers
    • 1 - 100 Employee
    • Project Assistant
      • Jun 2015 - Oct 2017

      Administrative and operational management of medium and large events in the area of cultureAssistance in the management of safety team, cleaning, concierge and general services.

    • Administrative Assistant
      • Sep 2012 - Jun 2015

      Management of security contracts, cleaning, concierge and general services - purchasing management, equipment leasing, warehouse, accounts payable and receivable.

  • IBGE
    • Brazil
    • Government Administration
    • 700 & Above Employee
    • Research assistant
      • Jun 2012 - Sep 2012

      Research assistant for the most diverse areas of action of the institute, from research door to door, as well as directly with small to large companies. Always seeking to bring the quality of care, also as the punctuality of the calculated data. "The Brazilian Institute of Geography and Statistics - IBGE is the main provider of data and information about the Country. Such information meets the demands of several types of segments of civil society, as well as the bodies at the federal, state and municipal level." Show less

  • Rede Santa Paulina
    • Brazil
    • Non-profit Organizations
    • 1 - 100 Employee
    • Administrative assistant
      • Jan 2012 - May 2012

      Administrative Routine: - Contract Issuance - Billing - Selling Routine: - Presentation of sights (e.g.: Coffee plantation: all processes, from harvesting to coffee powder production) - Trails - Spaces and their possibilities in Rental (e.g.: party room, soccer field, pool, etc.) Administrative Routine: - Contract Issuance - Billing - Selling Routine: - Presentation of sights (e.g.: Coffee plantation: all processes, from harvesting to coffee powder production) - Trails - Spaces and their possibilities in Rental (e.g.: party room, soccer field, pool, etc.)

Education

  • Fundação Getulio Vargas
    Specialization, People Management
    2018 - 2019
  • UFSCar - Universidade Federal de São Carlos
    BA, Management
    2012 - 2016
  • ETEC - Escola Técnica Estadual de São Paulo
    Professional-Technical Degree, Building Technology
    2017 - 2018
  • Colégio Politécnico de Sorocaba - Jornal Cruzeiro do Sul
    Professional-Technical Degree, accounting
    2010 - 2011

Community

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