Experience

On Lok

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Information and Referral Specialist

  • Jun 2016 - Present

  Conducts intakes and needs assessment of all clients. Assist clients in accessing needed services and advocates on their behalf, including but not limited to contacting agencies on behalf of clients, filling out forms, writing letters, or making phone calls to set-up and confirm appointments. Provides client with information and/or translation services. Collaborates with other agencies doing similar work and with the IOA Info & Assistance Supervisor following Aging and… Show more Conducts intakes and needs assessment of all clients. Assist clients in accessing needed services and advocates on their behalf, including but not limited to contacting agencies on behalf of clients, filling out forms, writing letters, or making phone calls to set-up and confirm appointments. Provides client with information and/or translation services. Collaborates with other agencies doing similar work and with the IOA Info & Assistance Supervisor following Aging and Disabilities Resource Center grant guidelines. Establishes contracts and maintains good working relationship with key personnel in other agencies, including community-based services providers and city wide provides. Promotes utilization of series by conducting outreach to businesses, groups and individuals. Completes proper documentation, data entry of reports, submits monthly service logs and reports as needed. Participates in Senior Center program operations meetings and in-service trainings when possible and appropriate. Show less Conducts intakes and needs assessment of all clients. Assist clients in accessing needed services and advocates on their behalf, including but not limited to contacting agencies on behalf of clients, filling out forms, writing letters, or making phone calls to set-up and confirm appointments. Provides client with information and/or translation services. Collaborates with other agencies doing similar work and with the IOA Info & Assistance Supervisor following Aging and… Show more Conducts intakes and needs assessment of all clients. Assist clients in accessing needed services and advocates on their behalf, including but not limited to contacting agencies on behalf of clients, filling out forms, writing letters, or making phone calls to set-up and confirm appointments. Provides client with information and/or translation services. Collaborates with other agencies doing similar work and with the IOA Info & Assistance Supervisor following Aging and Disabilities Resource Center grant guidelines. Establishes contracts and maintains good working relationship with key personnel in other agencies, including community-based services providers and city wide provides. Promotes utilization of series by conducting outreach to businesses, groups and individuals. Completes proper documentation, data entry of reports, submits monthly service logs and reports as needed. Participates in Senior Center program operations meetings and in-service trainings when possible and appropriate. Show less



United Way Bay Area

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Receptionist/HR Assistant

  • Jan 2013 - Jun 2015

  • Greet, assist and direct all office visitors • Responsible for answering, screening, and routing all internal and external calls • Handing and notification of incoming and outgoing packages documents, carrier deliveries • Responsible for daily receipts tracking system for all incoming check donation and direct mail • Post agency job vacancies both internally and externally • Schedule, prescreen, and interview job applicants • Greet, assist and direct all office visitors • Responsible for answering, screening, and routing all internal and external calls • Handing and notification of incoming and outgoing packages documents, carrier deliveries • Responsible for daily receipts tracking system for all incoming check donation and direct mail • Post agency job vacancies both internally and externally • Schedule, prescreen, and interview job applicants



United Way Bay Area

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Information and Referral Specialist

  • Jan 1991 - Nov 2012

  • Provide comprehensive information and referral for clients to obtain human services • Supervise call center specialists and volunteers • Coordinate service delivery and develop protocols for specialized programs, including the Holiday Food Box program in partnership with the San Francisco Food Bank, CalFresh Outreach Program for Spanish speaking individuals and families • Responsible for scheduling full time staff and volunteers to cover telephone shifts • Assist in classification… Show more • Provide comprehensive information and referral for clients to obtain human services • Supervise call center specialists and volunteers • Coordinate service delivery and develop protocols for specialized programs, including the Holiday Food Box program in partnership with the San Francisco Food Bank, CalFresh Outreach Program for Spanish speaking individuals and families • Responsible for scheduling full time staff and volunteers to cover telephone shifts • Assist in classification of human service agencies and assigning taxonomy in order to maximize effectiveness of database searching • Responsible for maintaining an up-to-date information bulletin board for call center staff outlining their daily duties Show less • Provide comprehensive information and referral for clients to obtain human services • Supervise call center specialists and volunteers • Coordinate service delivery and develop protocols for specialized programs, including the Holiday Food Box program in partnership with the San Francisco Food Bank, CalFresh Outreach Program for Spanish speaking individuals and families • Responsible for scheduling full time staff and volunteers to cover telephone shifts • Assist in classification… Show more • Provide comprehensive information and referral for clients to obtain human services • Supervise call center specialists and volunteers • Coordinate service delivery and develop protocols for specialized programs, including the Holiday Food Box program in partnership with the San Francisco Food Bank, CalFresh Outreach Program for Spanish speaking individuals and families • Responsible for scheduling full time staff and volunteers to cover telephone shifts • Assist in classification of human service agencies and assigning taxonomy in order to maximize effectiveness of database searching • Responsible for maintaining an up-to-date information bulletin board for call center staff outlining their daily duties Show less



San Francisco In-Home Services Public Authority

• Peer Mentor

  • Jan 2008 - Jan 2011

  • Provide emotional support to disabled residents wanting to transition out of Laguna Honda Hospital into community living • Serve as a positive role model • Build self-esteem • Help set goals • Advocate for clients when requested • Provide emotional support to disabled residents wanting to transition out of Laguna Honda Hospital into community living • Serve as a positive role model • Build self-esteem • Help set goals • Advocate for clients when requested



Junipero Serra House

• Housing Services Coordinator

  • Jan 1992 - Jan 1993

  • Performed case management services for individuals with disabilities and senior citizens in order to maintain independence in the community • Provided benefits advocacy with public utilities, Social Security, Medicare and In-Home Supportive Services • Special events planning • Performed case management services for individuals with disabilities and senior citizens in order to maintain independence in the community • Provided benefits advocacy with public utilities, Social Security, Medicare and In-Home Supportive Services • Special events planning