Jose Sandoval
Senior Deployment Specialist at Cheetah Digital- Claim this Profile
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Bio
Credentials
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Improving Your Listening Skills
LinkedInFeb, 2023- Nov, 2024 -
Mejora tu presencia en las conversaciones: Los diez niveles de escucha
LinkedInNov, 2022- Nov, 2024
Experience
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Cheetah Digital
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United States
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Marketing Services
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100 - 200 Employee
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Senior Deployment Specialist
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Jan 2021 - Present
* Documenting customer specific processes and work instructions related to campaigns* Participating in new clients/accounts implementation assisting with campaign management* Assisting with admin tasks such as production calendar maintance, weekend coverage email and capacity assesment* Generating customer reports such as Capacity, Scorecard and Suppressions Report* Updating client specific documentation such as the Business Requirement Document
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Deployment Specialist
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Apr 2017 - Jan 2021
* Creative edits execution* Generation of test/live proofs* Providing flawless creative QA checks to the mailings and set up through the campaign lifecycle* Campaign deployment scheduling and validation of client and platform approvals* Campaign deployment monitoring during business and after hours* Generation of exports, imports and reports related to the campaign execution* Interacting with the Client through email and phone conversations to resolve concerns* Training new hires for the account Show less
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Customer Service Representative
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May 2010 - Mar 2017
GSD Americas Focal Resource Coordinator - 2014 - 2017 * Case Escalations Handling * Use of M&N, GCSS, Click and OPT tools * Click Calendars maintenance, use of Calendar SharePoint to work on alerts * Skills maintenance * Notifications Profile update and maintenance * Area Mailbox monitoring * Reports handling (Skill gap, Escalations Report, etc.) * Assisting field technicians with subcase handling (part ordering, iCE requests, etc.) * Setting meetings within the FRC team HP CSC TS Dispatch, Customer Service Representative - 2010 - 2014 * Phone handling * Checking emails * Setting appointments for the engineers * DRP Focal within the respective team * Member of the HPCE of the Month Project * Member of the activities team * Part ordering and part sourcing, check for parts information, availability, following up parts and documentation * PMPI Winner * Mr. Excellence Award Winner * Monthly Distinction Award Winner * AEC Escalation Agentatch, Customer Service Representative - 2010 - 2014 Show less
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