Experience

Doubletree by Hilton London Hyde Park

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Reservations Agent

  • Apr 2022 - Present

  Answer reservation queries by phone and email and convert them into bookings.Deal with companies, OTAs and FITs and offer the rates accordingly.Increase the profits.Refer possible sales leads.Check the arrival lists to confirm everything is in order.Update profiles from the guests and add requests to make sure that everyone is happy with what they booked.Check and confirm that the different extranets are matching with the system.Make sure payments are taken and all the reservations are guaranteed.Check invoices and process refunds when needed.Submit daily reports as No shows, Late Cancellations…



Various Eateries PLC

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Reservations Agent

  • Aug 2021 - Apr 2022

  Answer the enquiries from customers by phone and email and convert them into bookings.Amend and cancel bookings following the company policy.Work close together with the restaurant’s management to assure the reservations are correct.Prepare the reports for the end of the day. Answer the enquiries from customers by phone and email and convert them into bookings.Amend and cancel bookings following the company policy.Work close together with the restaurant’s management to assure the reservations are correct.Prepare the reports for the end of the day.



Lidl GB

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Assistant

  • Aug 2020 - Aug 2021

• Reservations Agent

  • Jan 2020 - Apr 2020

  Answer reservation queries by phone and email and convert them into bookings.Deal with companies, OTAs and FITs and offer the rates accordingly.Increase the profits.Refer possible sales leads.Check the arrival lists to confirm everything is in order.Update profiles from the guests and add requests to make sure that everyone is happy with what they booked.Check and confirm that the different extranets are matching with the system.Make sure payments are taken and all the reservations are guaranteed.Check invoices and process refunds when needed.Submit daily reports as No shows, Late Cancellations…



GLOBALGRANGE LIMITED

• Hospitality
• 1 - 100 Employee

• Duty Manager and Reservations Agent

  • Aug 2018 - Jan 2020

  Reservations:Answer reservation queries by phone and email and convert them into bookings.Deal with companies, OTAs and FITs and offer the rates accordingly.Increase the profits.Check the arrival lists to confirm that everything is in order.Update profiles from the guests and requests to make sure that everyone is happy with what they booked.Check and confirm that the different extranets are matching with the system.Duty Manager:Front officeMake sure the reception (and the rest of the departments: F&B, House Keeping, Concierges, Kitchen) are working properly.Training of new staff.Allocation of the rooms.Banking.Processing payments.Make the guests happy.Deal with complaints.Make daily and monthly reports.