Experience

Village of Bolingbrook

• Government Administration
• 1 - 100 Employee

• Trustee

  • May 2023 - Present

• Zoning Board of Appeals Commisioner

  • Jun 2021 - May 2023



Windson Hospitality Group

• Hospitality

• VP of Operations and Business Development

  • Apr 2017 - Present

• General Manager & Director of Sales

  • Jun 2014 - Apr 2017

  Responsible for all aspect of Operations and Sales for a limited-service property. Successfully completed a 1.3 million renovation to a Gen 4 Country inn & Suites first, remodel for the Radisson brand in Illinois.



Montclair Hotels and Resorts LLC

• Romeoville,IL

• General Manager

  • May 2013 - Jun 2014

  Responsible for all aspect of Operations and Sales for a limited service property Created and administered annual operating budget including monthly variance reports, history and forecast reports, profile production statistics and recommend capital expenditures Implemented and monitored annual business and marketing plans and participates in all marketing efforts Hold meetings to motivate, train and develop employee performance and share our successes along with some areas of improvement. Developed and maintained rapport with community contacts to ensure a visible presence in the local community Maintained current sales accounts and actively prospect new accounts Ensure the property, personnel and overall experience exceed guest expectations on a daily basis Maintained positive and upbeat approach to employee relations and guest complaints with tired property Negotiated agreements with contractors, vendors and suppliers Increased ADR from $88.19 in 2013 to $94.03 in 2014 by re-qualifying local LNRs and proper rate revenue management Increased Medallia ( guest service scores) score from 8.1 to 8.7 in just six months Assisted management company in selling property to new owner Show less



Woodfield Hotels LLC

• Rolling Meadows,Illinois

• Operations Manager

  • Feb 2011 - May 2013

  As the Operations Manager for a 230 Room Full Service Hotel, I oversaw the Front Desk, Housekeeping, Engineering and Transportation Dept. I made decisions about beginning or ending employment, and day-to-day tasks of employees in those departments. I was responsible for making sure all hotel guests have the best experience possible during their stay. I worked directly with staff, motivating them to do the best job and always provide outstanding guest service. I also held training sessions in both English and Spanish with staff to help them become acquainted with hotel policies and motivate them to help the hotel and my employees succeed. Together we worked to change the negative Guest Service Scores and took the Hotel from a Red negative GSTS score to a positive Green score in 8 months. Show less



Portfolio Hotels & Resorts

• Front Office Manager/Revenue

  • Jan 2008 - Dec 2010

  As Front Office Manager I was responsible for the Front Desk, PBX, Concierge, Transportation, and Bellmen. My main focus was to providing excellent guest service, maintain high standards and consistency in outstanding customer service.I hired, coached, trained and eliminated staff as needed. As part of the Revenue team I assisted in maximizing the room revenue on a daily, monthly and annual basis. I worked to set rates depending on our market and economic trends. Furthermore,I worked with TPI's to sell rooms during low business demands.Part of my duties involved forecasting and reporting actual revenue to the General Manager. Show less

• Executive Housekeeper

  • 2006 - 2008

  As the Executive Housekeeper I was responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities included: staff training, inter- department communications, and staff scheduling. I promoted an atmosphere that insures the company mission statement, “Friendliness and Cleanliness”. This position required strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members



Holiday Inn Hotel & Suites

• Hospitality
• 700 & Above Employee

• Assistant General Manager

  • 2004 - 2006

  As Assistant General Manager I was responsible for the overall success of the hotel, meeting or exceeding planned objectives for revenue and profit, and ensuring guest satisfaction and product quality standards were met. Assists the General Manager to manage all areas of the hotel in accordance with brand standards to achieve a friendly atmosphere of superior guest service and product quality. Provides exemplary performance for staff to follow. Hire, train, coach and terminate all employees as needed. Show less



Candlewood Suites

• Libertyville,IL

• Operations Manager

  • 2002 - 2004

  As Operations Manager for this limited service IHG brand I assisted in overseeing all operational aspects of the property, including guest satisfaction, revenue management, employee staffing & development, sales & marketing, and other administration needs. Staff size was a total of 11people for a 121 room hotel. As Operations Manager for this limited service IHG brand I assisted in overseeing all operational aspects of the property, including guest satisfaction, revenue management, employee staffing & development, sales & marketing, and other administration needs. Staff size was a total of 11people for a 121 room hotel.