Experience

Startups BPO

• Honduras
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Chief Executive Officer

  • Jan 2014 - Present

  OUTSOURCING DONE RIGHT! With a vast knowledge in the LATAM market we offer quality service at low costs. We provide outsourcing and staffing services across a variety of industries and verticals such as Banking and Finance, Construction, Language Services, Retail, Public and Private organizations, Telecommunications, Technology, Entertainment, Real State, Marketing and Advertising; and BPO/Contact Center. With the objective to provide creative solutions for whatever challenges your organization or team may face. Startups BPO specializes in constructing LATAM based, distributed teams of outstanding people that deliver next-level customer experiences, interpreting expertise and creative solutions to businesses of all sizes. All of this, while allowing brilliant individuals in LATAM, to flourish and prosper. Our work culture sets the tone for success. Our fundamental principles provide meaning to all we do and set the tone for our culture. We share a set of basic principles that govern our actions, from the businesses we serve to each and every individual that work with us. We have developed a work atmosphere centered on the partners and employees. We empower our workforce. Our goal is to spread the value and influence of entrepreneurial ventures, startups, and businesses to areas in the United States and throughout the world. Show less



Escape Media HN

• Co-Founder/Business Development Manager

  • Jan 2017 - Present

  As BDM I am the key point of contact between the company and our client: answering queries, offering advice and introducing new products. I organize sales visits, demonstrate and present our services and establish new business. I strive to maintain good relationships with existing clients, gaining repeat business wherever possible. As BDM I am the key point of contact between the company and our client: answering queries, offering advice and introducing new products. I organize sales visits, demonstrate and present our services and establish new business. I strive to maintain good relationships with existing clients, gaining repeat business wherever possible.


Backmanage
• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee
• Director of Business Process Outsourcing

  • Jan 2022 - Jan 2023

Escuela de Alta Gerencia Pública
• Honduras
• Government Administration
• 1 - 100 Employee
• Human Resources Manager

  • Sep 2020 - May 2022


AQUA

• Information Technology & Services
• 1 - 100 Employee

• Human Resources Consultant

  • May 2013 - Dec 2019

  AQUA is a national distributor of construction supplies such as pipe fittings, valves, PVC and metal accessories. In charge of disciplinary actions, payroll, vacations, and leaves of absence. Develop manuals for security measures to be covered. Handle all recruitment processes for Honduras, Nicaragua, and Guatemala, provide new hire orientation and onboarding. I provide training and coaching for new employees. AQUA is a national distributor of construction supplies such as pipe fittings, valves, PVC and metal accessories. In charge of disciplinary actions, payroll, vacations, and leaves of absence. Develop manuals for security measures to be covered. Handle all recruitment processes for Honduras, Nicaragua, and Guatemala, provide new hire orientation and onboarding. I provide training and coaching for new employees.



STARTEK

• China
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Senior Talent Acquisition Specialist

  • Oct 2018 - Feb 2019

  In charge of developing and implementing strategies oriented for sourcing, talent acquisition, having low attrition levels. Lead and coordinate recruiting events and the recruiting team, interviewing, and on-boarding employees. Two of my achievements were to increase to a 97% hiring goal completion per month and increase the conversation rate of candidates vs hired. In charge of developing and implementing strategies oriented for sourcing, talent acquisition, having low attrition levels. Lead and coordinate recruiting events and the recruiting team, interviewing, and on-boarding employees. Two of my achievements were to increase to a 97% hiring goal completion per month and increase the conversation rate of candidates vs hired.



Knoah Solutions Honduras

• Human Resources Specialist

  • Oct 2017 - Oct 2018

  In charge of 5 different clients in the vertical of customer services, sales, language services and quality assurance, retail, telecommunications and technology. Developing strategies for our social media needs and to achieve recruitment goals. My achievements were establishing the initial strategies for streamlining operations of recruitment and increasing the retention rate of our employees. In charge of 5 different clients in the vertical of customer services, sales, language services and quality assurance, retail, telecommunications and technology. Developing strategies for our social media needs and to achieve recruitment goals. My achievements were establishing the initial strategies for streamlining operations of recruitment and increasing the retention rate of our employees.


ZEDE/UEE
• Human Resources Consultant

  • Jun 2017 - Jul 2017


Inter-American Development Bank

• United States
• International Trade and Development
• 700 & Above Employee

• Human Resources Consultant

  • Dec 2016 - May 2017

  Human Resources consultant in recruitment process for Servicio de Administración de Rentas (SAR) Human Resources consultant in recruitment process for Servicio de Administración de Rentas (SAR)



ll contact center

• United States
• Medical Practices
• 1 - 100 Employee

• Human Resources Assistant

  • Oct 2014 - Oct 2015

  In charge of disciplinary actions, payroll, vacations, and leaves of absence. Develop new processes for recruitment and training. I provided coaching to our candidates and did roleplay to increase our conversion rate of the candidate to hire. I was able to achieve a more efficient process for payroll decreasing our mistakes and having payments done sooner than expected, I used social media to increase our branding, and was able to decrease attrition levels in a 30%. In charge of disciplinary actions, payroll, vacations, and leaves of absence. Develop new processes for recruitment and training. I provided coaching to our candidates and did roleplay to increase our conversion rate of the candidate to hire. I was able to achieve a more efficient process for payroll decreasing our mistakes and having payments done sooner than expected, I used social media to increase our branding, and was able to decrease attrition levels in a 30%.



BAC Credomatic Honduras

• Human Resource Department Intern

  • Apr 2014 - Jun 2014

  Responsible for assisting the Talent Acquisition Leader in the recruitment and selection process of personnel for executive and managerial positions. As part of the recruitment process I conduct telephone interviews, personal interviews, psychometric assessments application, Responsible for assisting the Talent Acquisition Leader in the recruitment and selection process of personnel for executive and managerial positions. As part of the recruitment process I conduct telephone interviews, personal interviews, psychometric assessments application,