Experience

Integrity Document Solutions, Inc.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Lead Release of Information

  • Apr 2019 - Present

  • Promoted as Lead to supervise productivity and maximize their work • Train and equip my staff when new protocols are established, ensuring they process medical records properly • Oversee to maintain the work queues at a minimal rate to achieve a 0-1 day turnaround • Initiate the correction of any mistakes, issues, and complaints from requestors • Direct and facilitate work to the team to ensure deadlines made to facility are met • Responsible to overlook subpoenas, objections, motion to quashes • Point person when the QA team has quality questions on medical records • Spearhead communication with the attorney’s office who have questions or following up with status • Manage my team’s timecards for payroll to reflect hours accurately worked and turned in on time • Collaborate and direct communication between IDS and our host hospital to meet hospital expectations • Responsible for providing status updates and meeting customer requests • Input data into the system, process requests according to HIPAA standards and procedures • Process in a timely manner and manage several delivery techniques Show less



Sharecare Provider Solutions

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Release of Information Specialis

  • Oct 2016 - Apr 2019

  • Carefully handled medical record documents for patients • Processed records in a timely, and efficient manner • Safely handled patient's right to privacy by ensuring authorized individual’s access to patient's medical information and released information in compliance with HIPAA regulations • Responsible for providing customer satisfaction, maintain positive customer relations by giving service for patients and requestors including law firms, and insurance companies • Certified to use several and various types of EMR systems • Processed admission and discharge records accurately • Maintained data collection and skills acquisition files • Protected medical records from loss or defacement prior to the end of retention periods • Assures medical records are assembled in standard order and are accurate and complete • Provided digital images of records to be stored in an electronic format • Performed other clerical tasks as needed, such as answering phones, faxing, mailing out records, and patient check in and out Show less



BJ's Restaurants, Inc.

• United States
• Restaurants
• 700 & Above Employee

• Service Assistant

  • Apr 2014 - Oct 2016

  • Responsible for assisting servers in serving customers • Maintained the upkeep of the restaurant by cleaning the restaurant and tables • Provided customer service in exceeding expectations and needs on their orders • Responsible for assisting servers in serving customers • Maintained the upkeep of the restaurant by cleaning the restaurant and tables • Provided customer service in exceeding expectations and needs on their orders