Experience

Sweet Liberty Drinks & Supply Co.

• United States
• Hospitality
• 1 - 100 Employee

• Head Server

  • Jan 2018 - Present

  Train new servers on menu items and restaurant standards Educated servers on daily specials to promote key items and drive sales Assist with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction Complete thorough and accurate opening and closing duties to facilitate smooth restaurant operations Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution Part of 2018's Best Bar Team and Spirits Selection awarded by Tales of the Cocktail Foundation Show less



Moreno's Cuba

• Miami/Fort Lauderdale Area

• Assistant Manager

  • Dec 2014 - Dec 2017

  Hired, trained, supervised and motivated team of 10 waiters to provide knowledgeable, etiquette and professional service to every guest Designed schedules for 15 front of house employees, adapting schedules based on seasons, days and employee availability Achieved sales goals and business objectives by motivating staff and promoting positive hospitality service Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant, resulting in increased food sales Handled end-of-day financial audits and closing paperwork, counting and verifying cash and card sales Show less