Experience

Hera Technologies, LLC

• United States
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Program Manager

  • Jul 2022 - Present

  Responsibilities (which include, but not limited to): • Interface with customers concerning purchase orders and contracts, ensuring that the projects are clearly defined. • Perform assigned project management to produce results on time and within budget, with project status reporting to customers and management. • Estimate project costs, develop quotes and assist with proposals by interfacing with outside processors and material suppliers. • Assist with expediting and movement of materials and parts throughout the production process. • Define project scope, goals and deliverables. Establish and implement project management processes and methodologies to ensure projects are delivered on time/within budget, adheres to high-quality standards, and meets customer expectations. • Responsible for developing project plans and team assignments, directing and monitoring work efforts, identifying resource needs, performing quality reviews; identifying risks and escalating issues appropriately. • Conduct project status update meetings with management and deliver timely progress reports. • Work effectively with external & internal resources (consultants, contractors, and customers) to ensure collaborative partnerships to meet business requirements. • Responsible for contract administration, supplier/contractor management and negotiations. Show less



The Gill Corporation

• United States
• Aviation and Aerospace Component Manufacturing
• 200 - 300 Employee

• Customer Service Representative

  • May 2022 - Jul 2022

  Summary:Responsible for all aspects of customer service ranging from being the primary customer interface to working directly with all internal organizations throughout the entire customer purchase order life cycle. Duties include, assisting the team of regional sales managers by monitoring, following up and proactively resolving inquiries, change and/or complaints.Essential Duties and Responsibilities:Responsible for timely and accurate management for all aspects of the customer purchase order.Receive, review and accurately enter Customer Purchase and Change Orders. Provide status from Operations to Customer, as needed.Coordinate with Production Control for lead-time, minimum order quantities and other essential information prior to acceptance of the customer order.Negotiate expedite fees, when applicable.Leads communications of relevant information between the Customer, RSM, and internal organizations.Processes Request for Information / Quotation / Proposals with interactions with the Customer, RSM and internal organizations.Supports the RSM with contract reviews and negotiation preparation.Document and maintain accurate list of contacts, meeting notes, programs, projects and product usage information for customers.Accurately document bid status and results in a database system.Actively participate in company meetings.Coordinates with all internal departments and leadership to provide accurate customer information.Accurately completes all administrative duties within required due dates. Show less

• Jr Customer Service Representative

  • Sep 2021 - May 2022

  Summary:Responsible for all aspects of customer service ranging from being the primary customer interface to working directly with all internal organizations throughout the entire customer purchase order life cycle. Duties include, assisting the team of regional sales managers by monitoring, following up and proactively resolving inquiries, change and/or complaints.Essential Duties and Responsibilities:Responsible for timely and accurate management for all aspects of the customer purchase order.Receive, review and accurately enter Customer Purchase and Change Orders. Provide status from Operations to Customer, as needed.Coordinate with Production Control for lead-time, minimum order quantities and other essential information prior to acceptance of the customer order.Negotiate expedite fees, when applicable.Leads communications of relevant information between the Customer, RSM, and internal organizations.Processes Request for Information / Quotation / Proposals with interactions with the Customer, RSM and internal organizations.Supports the RSM with contract reviews and negotiation preparation.Document and maintain accurate list of contacts, meeting notes, programs, projects and product usage information for customers.Accurately document bid status and results in a database system.Actively participate in company meetings.Coordinates with all internal departments and leadership to provide accurate customer information.Accurately completes all administrative duties within required due dates. Show less

• Pre Preg Operator

  • Apr 2017 - Sep 2021

  Summary:Sets up and operates work center. Prepares all necessary equipment needed and performs material testing.Essential Duties and Responsibilities:Set up all equipment needed.Test and records all data needed to run product.Runs material.Reviews and monitors material for quality issues.Tests material and records dataIdentifies material with identification tags. Keep work area clean and safe.

• Saw Operator

  • Oct 2015 - Apr 2017

  Responsibilities:Reviews GPS and production order prior to cutting and makes set up accordingly.Pre-inspects products for quality imperfections.Checks dimensions using measuring tape and micrometers.Trims product according to GPS & production order.Counts and records product through-put by part number, and update ERP system with same.Keep work area clean and safe.



American Custom Furniture

• United States
• Furniture and Home Furnishings Manufacturing

• Office Clerk

  • Sep 2005 - Dec 2012

  Summary: Responsible for all aspects of customer service ranging from being the primary customer interface to working directly with all internal organizations throughout the entire customer purchase order life cycle. Duties include, monitoring, following up and proactively resolving inquiries, change and/or complaints. Essential Duties and Responsibilities: Responsible for timely and accurate management for all aspects of the customer purchase order. Receive, review and accurately enter Customer Purchase and Change Orders. Provide status from Operations to Customer, as needed. Coordinate with Production Control for lead-time, minimum order quantities and other essential information prior to acceptance of the customer order. Negotiate expedite fees, when applicable. Leads communications of relevant information between the Customer and internal organizations. Processes Request for Information / Quotation / Proposals with interactions with the Customer and internal organizations. Supports with contract reviews and negotiation preparation. Document and maintain accurate list of contacts, meeting notes, programs, projects and product usage information for customers. Accurately document bid status and results in a database system. Actively participate in company meetings. Coordinates with all internal departments and leadership to provide accurate customer information. Accurately completes all administrative duties within required due dates. Show less