Experience

CDF

• New Zealand
• Financial Services
• 1 - 100 Employee

• Team Leader - Client Services Group

  • Jan 2020 - Present

• Customer Service Supervisor

  • Aug 2017 - Oct 2022



Westpac

• Australia
• Banking
• 700 & Above Employee

• Assistant Bank Manager

  • Jun 2009 - Sep 2016

  Key Responsibilities• Adhered to operational and compliance measures while achieving minimum business outcomes.• Led and coached team members to develop skills and capabilities to deliver exceptional customer service experiencesAchievements • Achieved audit risk compliance through meticulous application of knowledge, delegation skill and business management by keeping up to date with policy, procedure and processes. Evidenced by minimal amount of non-lending loss to the business and identification of multiple fraudulent transactions preventing financial loss to clients and the business.• Achieved business Sales Metrics by ensuring all team members were provided with the right mix of regular coaching and development programs tailored to each individual skills and capabilities. • Achieved People Leadership Index in staff perspective survey by building and developing an engaged and highly cohesive team in a collaborative environment. • Drove increased customer satisfaction implementing initiatives that changed culture and led to improved customer experience as evidenced by external independent partner survey. Show less

• Team Leader - Branch Manager

  • Mar 2004 - Aug 2009

  Key Responsibilities• Adhered to operational and compliance measures while achieving minimum business outcomes.• Led and coached team members to develop skills and capabilities to deliver exceptional customer service experiencesAchievements • Achieved region best score in audit risk compliance through meticulous application of knowledge, delegation skill and business management by keeping up to date with policy, procedure and processes. This is also evidenced by the minimal amount of non-lending loss to the business and identification of multiple fraudulent transactions preventing financial loss to clients and the business.• Achieved all business Sales Metrics by ensuring all team members were provided with the right mix of regular coaching and development programs tailored to each individual skills and capabilities. • Achieved region best People Leadership Index in staff perspective survey by building and developing an engaged and highly cohesive team in a collaborative environment. • Drove increased customer satisfaction rating rolling average in a 12 month period by implementing initiatives that changed culture and led to improved customer experience as evidenced by external independent partner survey. Show less