Jose Marquez
Customer Service Representative at Business Wire- Claim this Profile
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English -
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Spanish -
Topline Score
Bio
Credentials
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U.S Soccer D license
U.S. Soccer FederationDec, 2016- Sep, 2024 -
U.S Soccer F license
U.S. Soccer FederationSep, 2010- Sep, 2024 -
U.S Soccer E License
U.S. Soccer FederationJul, 2010- Sep, 2024 -
NSCAA Regional and State Goalkeeper Diploma
United Soccer CoachesJan, 2010- Sep, 2024
Experience
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Business Wire
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United States
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Public Relations and Communications Services
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500 - 600 Employee
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Customer Service Representative
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Feb 2018 - Present
Handle incoming sales calls, providing support to the Account Executives. These calls include answering questions from existing clients who want information on services, distribution and other routine inquiries.Assist Account Executives in proposal compilations, competitive information gathering, and any pertinent information needed for closing potential accounts. Act as a liaison to the Newsroom to ensure that all pertinent sales-related information is passed on to the Newsroom, and establishes contact with clients if the Newsroom has questions or problems regarding specific news releases. Act as main point of contact for client service related questions and issues. Develop and maintain sales/activity measurement in CRM. Show less
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Kastle Systems
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United States
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IT Services and IT Consulting
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400 - 500 Employee
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Client Support Specialist
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Oct 2016 - Feb 2018
Resolve client issues reported by phone, email, and through cases in a Customer Relationship Management (CRM) system. Communicate effectively with customers via phone and email. Navigate multiple software systems to locate information and troubleshoot problems. Ensure that client issues are dealt with in an efficient and satisfactory manner under time constraints. Understand the company’s capabilities and service offerings and effectively communicate them to clients. Work closely with internal teams in order to maintain a continuous knowledge of customers and properties in order to identify potential issues and/or related opportunities to strengthen the relationship. Escalate issues, as necessary, to the Client Services Manager and Team Lead. Show less
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Analyst
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Feb 2016 - Oct 2016
Front line customer service for the users of EDCAPS (Education Department's Central Automated Processing Systems). Provide customer service to the individuals submitting of proprietary grants and contracts applications to state and federal governments. I identify and resolve issues impacting the user's ability to manage the grant and contracts process. 65%- Inbound customer support. 35%- Track and log issues using RemedyForce incident tracking system. Front line customer service for the users of EDCAPS (Education Department's Central Automated Processing Systems). Provide customer service to the individuals submitting of proprietary grants and contracts applications to state and federal governments. I identify and resolve issues impacting the user's ability to manage the grant and contracts process. 65%- Inbound customer support. 35%- Track and log issues using RemedyForce incident tracking system.
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Tantus Technologies, Inc.
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United States
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Information Technology & Services
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100 - 200 Employee
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Financial Assistant
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Oct 2015 - Feb 2016
Setting up new resources in Deltek time and assistance. Answering emails if those individuals are locked out of the time and attendance, helping with password reset or what charge codes they are going to be putting their time or expenses to. Taking invoices received and putting them into the system, take invoices to project managers and get them to sign off on them. Responding to emails that come to the Tantus AP email for all vendors or people having questions. Responsible for filing and answering any audit requests by pulling the files. 40% Working with Deltek to make sure all of information is put in correct and helping those who don't understand it. 30% Monitoring aptantus email and getting all of those invoices processed, 20% Administrative duties with creating tables in Excel with financial information and filing,10% adapting to what the business needs. Show less
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Access National Bank
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United States
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Banking
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1 - 100 Employee
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Client Service Specialist
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Sep 2014 - Oct 2015
• Creates a connection and develops rapport with customers to provide outstanding, personalized service. • Listens carefully and connects with customers to understand their top financial priorities and uncovers products and solutions that will benefit them. • Ensures that customers/clients are quickly connected to the appropriate teammate with expertise to meet their needs. • Meets and exceeds sales goals by influencing customers to learn about products/services that will benefit them. • Builds, develops, and maintains partnerships with teammates and specialists to maximize effectiveness and serves customers. • Accurately and efficiently processes transactions such as customer deposits and cashing checks. • Assists customers with inquiries and/or problem resolution in a professional and composed manner, and escalates to managers as appropriate. • Informs and educated customers on hot to conduct simple transactions through self-service technologies. • Follow established policies, procedures and guidelines to protect both out customers and the company. Show less
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Department of Parks and Recreations
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United States
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1 - 100 Employee
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Operations Assistant
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Mar 2013 - Oct 2015
• Handle incoming calls, respond to inquiries, clarify county policies and procedures • Coordinate all aspects of executive level appointments, meetings, receptions and conference calls • Assist Spanish speaking individuals with paperwork, i.e. registrations, applications, etc. • Assist in ad-hoc reports special projects as needed • Handle incoming calls, respond to inquiries, clarify county policies and procedures • Coordinate all aspects of executive level appointments, meetings, receptions and conference calls • Assist Spanish speaking individuals with paperwork, i.e. registrations, applications, etc. • Assist in ad-hoc reports special projects as needed
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Major League Soccer
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United States
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Spectator Sports
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500 - 600 Employee
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Guest Service
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Feb 2011 - Feb 2013
• Perform “game day” responsibilities as well as working ticket entrance. • Provides guests with the highest quality soccer and entertainment experience in a friendly and safe atmosphere that is consistent with the organization’s mission. • Responsible for greeting guests and assisting them throughout the stadium, as well as monitoring crowd behavior and taking steps to ensure guest satisfaction using hospitality fundamentals. • Perform “game day” responsibilities as well as working ticket entrance. • Provides guests with the highest quality soccer and entertainment experience in a friendly and safe atmosphere that is consistent with the organization’s mission. • Responsible for greeting guests and assisting them throughout the stadium, as well as monitoring crowd behavior and taking steps to ensure guest satisfaction using hospitality fundamentals.
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Prince William Soccer
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United States
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Spectator Sports
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1 - 100 Employee
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Program Intern
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Jun 2010 - Aug 2010
• Business plan development experience for the organization’s U.S. Soccer Academy Program. • Event management experience which included budgeting, charity initiatives, long-term planning, event coordination and developing pricing models for travel costs, charter buses, overnight accommodations, food and beverage. • Assisted in tournament program development and scheduling with coordinators for upcoming seasons. • Experienced in collateral creation that included cohesive letterheads, flyers/marketing aids, rosters and game day reports. Show less
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Education
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2005 - 2010
George Mason University
Bachelor's Degree, Sports Management
Community
