Service Manager

• Sep 2020 - Present

Sales Manager

• Jan 2010 - Jul 2020

Focus on new business in identifying demands and solutions for the customer. Main activities: - Development of end-to-end Commercial Proposals. - Prospection and development of new proposals generating new business. - Customer relationship management. - Pricing and contractual analysis with the Legal area, for later sending. - Relationship with the main decision makers and build relationships with customers. - Interfaces with technical teams Leadership skills, communication, relationship and negotiation.

Technical Solution Manager

• Jan 2007 - Jan 2010

Development of Technical-Commercial Proposals for clients. - Prospecting and analysis of new proposals with customers.

Service Mamager

• Jan 2006 - Jan 2007

Focus on Project Management and Contract Management, interacting strongly with the Client and the delivery area in order to ensure the success of the activities. Main activities: - Technical responsible for on going services and implementation of new projects in Clients. - Control of agreed service levels, after-sales assistance and Delivery management. - Responsible for defining roles, assignment of tasks, monitoring and documentation. - Use of tools and techniques, ensuring the management of the schedule, costs and people. - Monitoring of possible risks and ability to change strategy quickly, if necessary in order to achieve customer objectives.

Techincal Solutions Architect

• Jan 2004 - Dec 2005

Development and Analysis of technical proposals such as IT Outsourcing, Collocation, Hosting, SAP, Server Virtualization, and LAN and WAN network projects.

LAN/ Midrange Coordinator

• Aug 1999 - Dec 2003

Coordination of lan support teams and servers of Fiat-Chrysler Group Companies in South America (Brazil and Argentina).

TI Coordinator

• Jan 1985 - Aug 1999

Team Coordinator of Systems Analyst Team Coordinator of Systems Analyst