Experience

Beach Rotana

• United Arab Emirates
• Hospitality
• 300 - 400 Employee

• Front Desk Manager

  • Aug 2022 - Present



Park Rotana and Park Arjaan

• Front Desk Manager

  • Jan 2018 - Aug 2022

  1.Assign tasks and ensure all staff positions are covered for the duration of shift2.Field complaints and address visitor concerns3.Answer phone inquiries, direct calls and provide basic information4.Oversee and manage support staff, receptionists, and security guards5.Address complaints and requests with quality customer service skills6.Recruit and train new employees7.Maintain office equipment such as photocopier, fax machine, etc.8.Monitor front desk and ensure all employees comply with all security procedures for visitors9.Oversee mail deliveries, packages, and couriers10.Purchase, track, and invoice office supplies11.Create, organize, and maintain schedules for all employees12.Ensure front desk is covered at all times13.Perform bookkeeping, reservations, and clerical duties14.Assist in planning company events, meetings, luncheons, and employee team building activities or special projects as needed. Show less

• Guest Experience Coordinator

  • Jan 2017 - Jan 2018

  To enhance the guest experience upon arrival, departure, and throughout the stay by streamlining the operation and communication between departments in order to reduce delays or service failures and to ultimately maximise the interaction between Front Office colleagues and the guests. My purpose is to Remove pressure from FDA's, Improve communication between departments, Improve coordination within the Front Office, Better guest experience, Improve emotional connection at the Front Desk, Greater colleague engagement and Remove calls to Front Desk Show less

• Guest Service Team Leader

  • Jan 2016 - Jan 2017

  I am responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving. I am also responsible for assisting the manager with development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.

• Front Desk Agent

  • Sep 2013 - Jan 2016



BEACH ROTANA HOTEL

• Abu Dhabi, United Arab Emirates

• Waiter

  • Feb 2012 - Sep 2013

  Take orders and serve food and beverages to patrons at tables in dining establishment. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Communicate with customers to resolve complaints or ensure satisfaction. Take orders and serve food and beverages to patrons at tables in dining establishment. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Communicate with customers to resolve complaints or ensure satisfaction.