Quality Assurance Auditor

• Jan 2023 - Present

Fulfillment Center Associate

• Mar 2022 - Jan 2023

Monitor warehouse stock inventories, organize stock shelves, and pick the correct shipment merchandise. check items for delivery, inspect the packages for any defects, operate warehouse equipment, update orders on the database, and perform a variety of administrative tasks as needed. Performed multidisciplinary roles in the chain supply industry: stowing, picking, packing, sorting, dispatching. Comply the quality standard to assure the clients and E-commerce participants satisfaction Collaborate with the general warehouse daily basis, making the inbound and outbound process an improved flow.

Quality Assurance Specialist

• Apr 2022 - Oct 2022

Provide a consistent and reliable data source for the merchandise process of our clients. Complete shipment audits through detailed data collection, surveys and submitting photos. Make visible the weak factors of the inbound/outbound process that affect the freight’s distribution between vendor and destination center. Impact on the distribution center’s shipment upload/download process by lowering its mistakes rate. Analyze to determine whether shipments meet requirements. Follow all company and distribution centers safety protocols.

Bilingual Customer Service Representative

• May 2019 - Apr 2022

Sears is an American chain of department stores. As a Bilingual Customer Service Representative, I administer all aspects of service delivery, data management & organization, and follow-through on mission-critical initiatives to maximize customer satisfaction while cultivating positive customer experiences. My responsibilities also include team collaboration, customer support, and other other administrative functions. Recognized as someone who strives in dynamic environments, I successfully achieved a 100% satisfaction rate at least 10 times in 2 years.

Housekeeping Supervisor

• Aug 2018 - May 2019

Cornerstone Solutions is a full-service political consulting and strategic communications firm that delivers smart solutions and proven results for political, corporate, issue-oriented and trade association clients nationwide. Throughout my career as a Housekeeping Supervisor, I oversaw hotel operations related to maintaining its cleanliness to meet hotel standards and provide optimum service quality to guests while managing employees to facilitate seamless work operations. I also manage front-desk and client-engaging activities to maintain seamless work operations. Additionally, I led employee training and development to improve employee performance and drive operational productivity. 7 times awarded as Supervisor of the month!

Housekeeping Supervisor

• Sep 2017 - Jul 2018

HOTREC is the umbrella association of Hotels, Restaurants, Pubs and Cafes, and similar establishments. During my role as a Housekeeping Supervisor, I maintained the hotel cleanliness in alignment with the hotel standards and served as the liaison between guests and housekeepers to coordinate the cleaning schedule and operational processes. I was also responsible for providing customer service and support to diverse guests, as well as coordinate housemen and laundry staff in cleaning public areas. Lastly, I nurtured the professional competencies of staff members through purpose-driven leadership and training to amplify employee performance.

User Data Specialist

• Oct 2014 - Jun 2017

Having served as a Cadaster Specialist, I I performed multidisciplinary operations and administrative functions to meet daily goals and objectives. Leveraging my keen attention to detail, I maintained data integrity and accuracy of all documents and information from the data collector company, as well as reviewed the communication campaign to analyze the community impact of the project purpose. Furthermore, my management consulting experience and knowledge had been instrumental in providing integral solutions to a hydrological company.

Commercial Engineering/Sales Management Supt

• Mar 2008 - May 2014

As a Commercial Engineering/Sales Management Supt, I spearheaded the strategy development and implementation of water public services to maximize business profitability and customer satisfaction. I also analyzed annual commercial objectives to identify growth opportunities, align requirements, and develop cutting-edge solutions that stimulate sustainability. My responsibilities also include managing the rational water consumption to minimize water loss, overseeing cadester and water meter installation plans to ensure quality service, and streamlining billing and customer service operations. With my exceptional leadership skills, I acted as the alternate commercial manager who garnered the Commercial Advisor of the Year award.

QA & User Data Leader

• Jul 2005 - Mar 2008

During my role as a QA & User Data Leader, I reviewed and validated data information of relevant company documents to ensure adherence to organizational protocols. I also led the digitalization team in managing cadaster data to maintain quality standards of the final product for the regional water company. By introducing new process improvements for billing routes and organizing commercial geographical areas, I contributed to the progressive advancement of tech-commercial management for the regional water company

Process Consultant

• Jan 2006 - Jun 2006

Planning and Systems Coordinator

• Feb 2004 - Jul 2005

Intern

• Jan 2001 - Jun 2001