Experience

Public Surplus

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Support and Contact Specialist

  • Mar 2020 - Present

  Product support for online auctions posted by government agencies. • User remote assistance with requests, inquiries, or concerns regarding the product. • Identify, report, and follow up on the website/mobile bugs • CRM management. Product support for online auctions posted by government agencies. • User remote assistance with requests, inquiries, or concerns regarding the product. • Identify, report, and follow up on the website/mobile bugs • CRM management.



Avidbots Corp.

• Canada
• Automation Machinery Manufacturing
• 200 - 300 Employee

• Cleaning plan Designer

  • Nov 2019 - Mar 2020

  • Design, develop, and test cleaning plans for the Neo robot. • Investigate and respond to support requests via email, phone, and remote control software. • Design, develop, and test cleaning plans for the Neo robot. • Investigate and respond to support requests via email, phone, and remote control software.



Avidbots Corp.

• Canada
• Automation Machinery Manufacturing
• 200 - 300 Employee

• Monitoring Specialist

  • Jan 2018 - Sep 2019

  • Ticketing system management and reporting. • Investigate and respond to support requests via email, phone, and remote control software. • Enhance support processes and procedures. • Install, configure, and manage laptops, printers, and other devices. • Ticketing system management and reporting. • Investigate and respond to support requests via email, phone, and remote control software. • Enhance support processes and procedures. • Install, configure, and manage laptops, printers, and other devices.



GLT Logistics

• United States
• Truck Transportation
• 200 - 300 Employee

• Resolution Specialist

  • Jan 2016 - Sep 2018

  Provide assistance in reducing charges between customers and carriers for LTL freight in the USA. LTL freight damage and shortage claim counselor. • Users’ help via email, chat, or phone. • CRM and Office 365 management to update invoices and claims reports. • Investigation and resolution of liabilities, density fees, and insurance. • Install, configure, and manage laptops, printers, and other devices. Software used: Salesforce, Front, Teams, Accufrate, iOS, Windows. Provide assistance in reducing charges between customers and carriers for LTL freight in the USA. LTL freight damage and shortage claim counselor. • Users’ help via email, chat, or phone. • CRM and Office 365 management to update invoices and claims reports. • Investigation and resolution of liabilities, density fees, and insurance. • Install, configure, and manage laptops, printers, and other devices. Software used: Salesforce, Front, Teams, Accufrate, iOS, Windows.