Experience

C3 by sbe

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Multi Unit Operations Manager

  • Mar 2021 - Present



Specialty's Cafe & Bakery

• United States
• Restaurants
• 100 - 200 Employee

• Director Of Operations

  • Nov 2020 - Mar 2021



Global Franchise Group (GFG Management, LLC)

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Multi Unit Operations

  • Jan 2020 - Nov 2020



Specialty's Cafe & Bakery

• United States
• Restaurants
• 100 - 200 Employee

• Regional Manager

  • Jan 2013 - Nov 2019

  Responsible for setting & achieving Budgets with General Managers (GMs) for upcoming year - including Cost of Labor (COL), Cost of Materials (COM), Sales & Manager Controllables-Creating action plans to solve problems with GM’s-Ensuring all cafes are effectively executing any marketing promotions-Reviewing weekly financial information with GMsConducting periodic P & L reviews and present at Ops Meetings-During periodic visits, provide training & coaching on all areas of financial managementQuality of Operations – Product Quality, Cleanliness and Service-Ensuring all Product Related Systems are executed consistently-All cafes achieve 90% or higher on all Mystery Shops-Communicating with GMs and appropriate departments about Online Feedback-Creating actions steps for improvement as needed-Conducting Experience Evaluation audits as defined by VP of Ops-Setting action steps to achieve goals with GM-Responsible to Create the culture of Made from Scratch with recipe compliance-Supporting the roll out of new and featured productsPeople Development Responsibilities -Support training & provide coaching for all levels management per Specialty’s Key Skills-Maintain balanced management teams and communicate hiring needs to HR Recruiter-Achieve regional turnover percentage at or below the company goal-Encourage a culture of People Development by using Succession Planning-Conduct quarterly 1on1s with GMs-Complete Annual Performance Appraisals and complete the merit increase process-Ensure Management Teams are maintaining successful 1on1s with their Teams-Demonstrate and encourage communication in a manner consistent with company culture- Create an environment to motivate, teach, develop managers and encourage teamwork- Interview all potential Managers and/or approve for promotion