Experience

Alegra Business Consultancy, Ltd. Co.

• Philippines
• Accounting
• 1 - 100 Employee

• Corporate Operations Manager

  • Sep 2020 - Present

  Handles day to day operations for the company Handles day to day operations for the company



eScience

• Philippines
• Information Technology & Services
• 1 - 100 Employee

• Project Manager

  • Oct 2017 - Jun 2020



Afusion Technology

• Senior Application Support Specialist

  • Sep 2014 - Nov 2016

  Afusion Technologies – Senior Application Support Specialist SEP 2014-NOV 2016- Make sure all games are up and running- Oversees the entire process for team- Monitor quality of the team- Monitor productivity of the team- Monitor attendance and workforce needs- Provides Training and Updates for the Team.- Provides Training and Updates for the Operations.- Provide System support for Operations and Clients- Project Management- System Administration- Vendor Management- Point of Contact for System Related Queries in the Philippines.- Oversee System Development- Provide System Updates



First Advantage

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Systems Specialist

  • 2012 - 2014

  - Provide System support for the whole Operations.- Project Management- System Development- System Administration- Point of Contact for System Related Queries in the Philippines.- Point of Contact for Australia Counterpart.- Oversee Overall System Development.- Provide System Updates.- Technical training for Clients

• Team Lead

  • 2011 - 2012

  - Oversees the entire process for Case Creation.- Oversees overall quality monitoring for the Team.- Monitors overall productivity of the Team.- Monitors attendance and overall workforce needs of the Team.- Direct point of contact of clients.- Provides Training and Updates for the Team.- Double check all monthly reports and invoices for the Clients of the Team.

• Acting Team Lead

  • 2010 - 2011

  - Oversees the entire process for Case Creation and Database Team.- Oversees overall quality monitoring for the Team.- Monitors overall productivity of the Team.- Monitors attendance and overall workforce needs of the Team.- Direct point of contact of clients.- Provides Training and Updates for the Team.- Double check all monthly reports and invoices for the Clients of the Team.

• Senior Associate

  • 2009 - 2010

  - Oversees the entire process for the Education Team, Database Team, and Employment Team.- Provides work allocation for the Education Team for the day.- Oversees overall quality monitoring for the Database Team, Education Team, and Employment Team.- Monitors overall productivity of the Database Team, Education Team, and Employment Team.- Monitors attendance and overall workforce needs of the Database Team, Education Team, and Employment Team.- Direct point of contact of clients for Database Team, Education Team, and Employment Team.- Provides Training and Updates for the Database Team, Education Team, and Employment Team.

• Process Control Associate

  • 2008 - 2009

  - Oversees the entire process for the Education Team and Database Team.- Provides work allocation for the Education Team for the day.- Oversees overall quality monitoring for the Database Team and Education Team.

• Screening Associate

  • 2007 - 2008

  - Frontline Associate who handles background screening for our client’s candidates.- Double checks Candidate’s Personal Details, Employment History, Educational Background, Criminal Convictions, Judicial Hearings, Bankruptcy statements, Directorship and Shareholding records.



Advanced Contact Solutions, Inc.

• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Level 3 Senior Technical Support Supervisor

  • 2006 - 2007

  - Assures that the operational targets set by the client are met for the duration of the day.- Handles support for Level 2 Team Leaders and Technical Support Agents. - Provides training for Level 2 Technical Support Agents regarding technical updates and process changes.- Creates metrics to be set to adhere to the demands of our clients.- Substitute for Level 2 Team Leaders, Escalation Agents, Trainer and Workforce Management when needed.

• Level 2 Technical Support

  • 2006 - 2007

  - Handles inbound calls for troubleshooting connection problems for our clients.- Verification for wired and wireless connections, Access Connections, Wireless Function, Wireless Security Function, and other Network items.- In charge of verifications, problem isolation and root cause identification for all supported software and hardware of our clients.

• Escalation Agent / Floor Walker

  • 2006 - 2007

  - Provides support for Team Leaders and Technical Support Agents in the operations floor.- Handles training in the development of Fundamental I.T. skills, Technical skills, Professional business attitude for the new hires.- Handles up-training for Technical support agents during system or process upgrades and revisions.



Level-up! Games

• On the Job Trainee - Youth Programs

  • 2005 - 2006

  - Worked as an assistant when doing field work in schools and events for promoting our products.- Hardware, Software, LAN, and Internet Setup during field work. - Worked as an assistant when doing field work in schools and events for promoting our products.- Hardware, Software, LAN, and Internet Setup during field work.