Jose I Gonzalezlatorres

Help Desk Specialist / QA Tester at Edgesource
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Contact Information
us****@****om
(386) 825-5501
Location
Springfield, Virginia, United States, US
Languages
  • English Native or bilingual proficiency
  • Spanish Native or bilingual proficiency
  • Italian Elementary proficiency

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Credentials

  • PC Maintenance and Repair
    Penn Foster
    Jun, 2020
    - Nov, 2024
  • CompTIA IT Fundamentals Certification
    CompTIA
    Apr, 2016
    - Nov, 2024

Experience

  • Edgesource Corporation
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Help Desk Specialist / QA Tester
      • Sep 2016 - Present

      Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Provided measures for testing software solution, both functionally and technically, in order to meet the requirements and overall quality of the application. Isolated, replicated, and reported defects and verify defect fixes. Ensured that validated deliverable's meet functional and design specifications and requirements.

  • Integral
    • IT & Help Desk Support
      • Mar 2016 - Jul 2016

      Provided help desk support, Resolved technical issues via phone support, Support Windows environment, Answered, analyzed, and resolved technical issues via Heat ticketing system (average 30 daily), Utilize, set up, and troubleshoot Microsoft Office Suite 2013 (Excel, Word, Outlook), Applied diagnostic techniques to identify problems, investigate root cause analyses, and provided technical recommendations.

  • PD-AMIS
    • Information Technology Support Specialist
      • Mar 2002 - Oct 2015

      Author and creator of the Portable Deployment Kit (PDK) for transportation and logistics units and battalions at water ports, aerial ports and convoys. This system is widely used by the Armed Forces.

  • US Army HHD 382nd MP BN
    • Communication Chief/Information Management Officer/ IT Specialist and Support Systems Technician
      • Aug 2006 - Sep 2007

      Monitored Systems/Network Performance Systems for Vulnerabilities. Managed Active Directory. Performed system administration, maintenance, upgrades and supporting workstations. Performed forensic examinations on captured cell phones, laptops and hard drives from the enemy.

  • TC-AIMS II
    • AIT Team Leader
      • Feb 2002 - Jan 2006

      Author and creator of the Portable Deployment Kit (PDK) for transportation and logistics units and battalions at water ports, aerial ports and convoys. This system is widely used by the Armed Forces.

  • SDDC
    • Functional/Systems Administrator
      • Jun 1995 - Jan 2002

      Subject Matter Expert with Handhelds and RFID.

Education

  • Penn Foster Career School
    Associate’s in Science Degree, Computer Information Systems
    2015 - 2020

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