Jose Guerrero
Account Manager at Peak Insight- Claim this Profile
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Bio
Credentials
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Microsoft MD-101T00 - Managing Modern Desktops
DDLSAug, 2020- Sep, 2024
Experience
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Peak Insight
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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Account Manager
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Feb 2023 - Present
I am an Account Manager at Peak Insight, a renowned provider of Cisco Collaboration, Contact Centre, and Connectivity solutions. My role entails ensuring the growth and retention of a designated set of accounts. I explore innovative ways to identify new business prospects within the portfolio and pitch customized solutions that meet customers' requirements. As the main point of contact, I prioritize customer satisfaction by advocating for their needs, fostering improvement, and collaborating with the team to achieve their goals.
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Till Payments
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Australia
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Information Services
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100 - 200 Employee
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Business Development Executive
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Jun 2022 - Jan 2023
During my tenure in the FinTech industry, I specialized in B2B sales of payment solutions. My sales opportunities comprised a mix of cold and warm leads, which I diligently pursued to progress through the pipeline. My main responsibilities included building and managing a pipeline of leads through various channels, such as referrals and prospecting. I owned the complete sales cycle, demonstrated product value during competitive processes, and applied my in-depth technical knowledge to the suite of solutions in a consultative approach. I developed a keen understanding of the merchant's business goals and decision-making process to position our solutions as a value creator. I performed product demonstrations, drafted sales proposals, and collaborated with cross-functional teams to provide a seamless customer experience. My accomplishments during this role were many, including closing my first deal within five days of commencing employment. I also generated over $400K of gross revenue in just five months, which is a testament to my exceptional sales and relationship-building skills.
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Wurth Australia Pty Ltd
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Australia
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Wholesale
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200 - 300 Employee
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E-Commerce Sales Development
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Mar 2021 - Jul 2022
I provided market-oriented and customer-centric technology solutions to support organizations of all sizes with managing consumables parts. Our suite of solutions, including our Online Shop, App, and E-Procurement, aimed to streamline the procurement process for our customers.My objective in this position was to enhance our multi-channel sales through e-commerce solutions and systems by leveraging our sales force of over 500 sales representatives. Furthermore, I was responsible for expanding our B2B E-Procurement strategy to increase our market share.My key responsibilities included creating and developing training material for our sales force, managing the ongoing development and support of the Wurth Australia public App and online store, and collaborating with clients to develop custom configurations that automate the procurement process using Seeburger. Additionally, I oversaw order fulfilment to ensure a seamless customer experience.My achievements in this role were impressive. I led the team to achieve over $1,000,000 AUD in sales via our e-commerce channels in August 2021. This milestone was a testament to my innovative and persistent ability to drive sales through digital channels while providing excellent customer service to both customers and the sales force.
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IT Service Desk Manager
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Jan 2016 - Mar 2021
As an IT Service Desk Manager, my primary responsibility was to manage the performance of the team to meet the expectations of both internal and external clients while supporting the CTO with business projects and strategy. This involved ensuring adherence to agreed processes and procedures and implementing remedial actions when necessary.On a daily basis, I managed the Atlassian JIRA Service Desk and Confluence and provided technical support to my team. I supported my team with troubleshooting incidents with software like SAP, MS Office Suite, Citrix Desktop, Windows 2016 Server management, and iOS troubleshooting. Furthermore, I supported the marketing team with our E-Commerce platform and coached and developed my team to achieve not only the business goals but also their own.Other responsibilities included managing the roster of the team to ensure that 14 hours of daily support were covered, liaising with senior management to define priorities on their projects, and working with global teams to ensure that project deadlines were met.My key achievements in this role were significant. I implemented Atlassian Confluence to the business, doubled the team in 18 months, led a project of 1000+ iOS mobile fleet refresh from procurement to distribution to staff, and organized ITIL certifications for my whole team of 13. These achievements are a testament to my ability to lead and manage a team to deliver excellent results.
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IT Helpdesk Technician (Level 1-2)
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Nov 2011 - Jan 2016
As a Level 1-2 IT Helpdesk Technician, I provided technical support to over 400 staff members via the SysAid helpdesk system. My responsibilities involved supporting a range of operating systems, hardware, and software applications, such as Windows (XP, 7, Vista, W8, W10), User workstations, AV, laptops, desktops, desk phones, Apple iPhone/iPad, and Linux-based ERP systems. Additionally, I was responsible for:-Providing user desktop support in virtual multi-user Citrix environments-Supporting SAP Sales & Distribution module and User Management-Managing XenMobile MDM with over 1000 Apple devices-Configuring and troubleshooting the Windows server environment-Managing user accounts in Active Directory-Supporting AV equipment in boardrooms and meeting rooms-Creating documentation for processes and procedures for the Service DeskAchievements:-Successfully provided front-line support during the migration from the Linux-based ERP system to SAP-Supported the migration from a PC-based CRM to an in-house iOS CRM app
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Sports Coordinator and Manager
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Aug 2008 - Oct 2012
As the Manager of a sports venue, I was responsible for organising and managing 3 men’s soccer fixtures, 3 days a week. I managed teams, referees, and the sports bar on the night of the competition. Additionally, I managed functions in the venue. My daily responsibilities included: -Organising publicity to promote facilities and attract clients -Selecting, training, and supervising staff -Scheduling games and competitions -Ensuring facilities were properly maintained and conformed to safety standards -Planning and organising catering facilities when required Achievements: -Improved customer satisfaction by introducing a new point-of-sale system -Reduced costs by implementing more efficient inventory management practices
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Education
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2019 - 2023
Deakin University
Bachelor of Business Analytics, Information Technology Project Management and Business
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