Jose Guerra

Student at ACI Learning
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Contact Information
us****@****om
(386) 825-5501
Location
Hoquiam, Washington, United States, US
Languages
  • English -

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Bio

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Credentials

  • CompTIA Network+
    ACI Learning
    Jun, 2023
    - Oct, 2024
  • CompTIA Security+
    ACI Learning
    Jun, 2023
    - Oct, 2024
  • Lean Six Sigma Yellow Belt
    Six Sigma Global Institute
    Sep, 2022
    - Oct, 2024
  • CompTIA A+ Core 1 (Pending) Exam Date August 2023
    CompTIA
  • CompTIA A+ Core 2 (Pending) Exam Date August 2023
    CompTIA
  • CompTIA Network+ (Pending) Exam Date August 2023
    CompTIA
  • CompTIA Security+ (Pending) Exam Date August 2023
    CompTIA
  • ITIL® Foundation (Pending) Exam Date Aug 2023
    PeopleCert

Experience

  • ACI Learning
    • United States
    • Professional Training and Coaching
    • 400 - 500 Employee
    • Student
      • Apr 2023 - Present

      ITIL 4 Foundations IT Infrastructure Library, Computer Literacy, PC Operating Systems Navigation, Internet Usage, IP Addressing CompTIA A+ Components of Desktop PC’s, Installations & Configuration of Operating Systems, Maintain & Troubleshoot Installations of Microsoft Windows & Windows Operating Systems, Network Connections, Network Technologies, Support Laptops, Portable Computing Devices, Printers & Scanners, Support PC Security, Replace Computer Hardware, Systems Components CompTIA Network+ TCP/IP, LAN, WAN, VLAN, Wi-Fi, VPN, VOIP, Install, Operate, Manage, Support & Troubleshoot Corporate Network CompTIA Security+ Identify Security Threats, Harden Internal Systems & Services, Secure Network Communications, Manage PKI’s, Enforce Organizational Security Policies & Monitor Security Infrastructure Show less

  • Coastal Community Action Program (Grays Harbor)
    • United States
    • Community Services
    • 1 - 100 Employee
    • Housing Services Administrative Specialist
      • May 2022 - Dec 2022

      • Consolidated the processing of purchase orders in accordance with Department of Commerce Guidelines. • Daily update and input of billing information in clients profile following all HIPPA protocols and guidance. • Monthly billing through third party software maintains a 90% first time approval rating for billing submissions. • Maintained multiple Google Docs and Excel spreadsheets allowing faster and easier reporting and client tracking. • Reconciled between fiscal and department managers to correct billing errors in a timely manner. Show less

  • US Army
    • United States
    • Law Enforcement
    • 1 - 100 Employee
    • First Sergeant , Master Sergeant
      • Aug 2018 - Jun 2021

      • Fostered communications between civilian support representatives and individual Army maintenance teams.• Lowered daily ordering of non-mission critical parts, resulting in increased budget by 80%.• Directed maintenance requests and technical issues to appropriate representatives.• Drafted weekly/monthly reports using Microsoft Office, created tracking systems to brief senior management and installation representatives. Virtual and in person briefings conducted weekly. • Crafted systems focused on tracking and reporting issues with downed equipment, thus facilitating cross-level support between agencies drastically reducing equipment downtime.• Trained, coached, and mentored 30 non-commissioned officers 80+ junior soldiers.• Planned and lead logistical supply and maintenance in support of five military companies. Show less

    • Platoon Sergeant
      • Aug 2013 - Aug 2018

      • Trained and transitioned over six hundred soldiers from advanced individual training in active and reserve army. • Conducted training for two hundred soldiers in multiple areas, including warrior tasks and battle drills; ensuring soldiers were prepared for military service. • Maintained accountability and training records for over six hundred Soldiers annually.• Maintained accountability of fifteen million dollars’ worth of equipment with no losses, by utilizing database and tracking systems. • Served as Sexual Harassment and Assault Response Coordinator for 460+ soldiers. Show less

Education

  • ACI Learning
    Computer User Support Specialist
    2023 - 2023
  • University of Management and Technology
    Bachelors of Science in information technology, Information Technology
    2022 - 2022
  • University of Management and Technology
    Associate's degree, General Studies
    2016 - 2017

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