Experience

Imperial Beach Neighborhood Center

• United States
• 1 - 100 Employee

• Administrative Assistant

  • Dec 2015 - Present



Imperial Beach United Methodist Church

• United States
• Religious Institutions

• Church Secretary

  • Dec 2014 - Present

  PURPOSE OF POSITION:Primary function is to oversee all activities of the main church office as well as providing supervisory oversight to support church staff. This person would report directly to the Senior Pastor.JOB DUTIES INCLUDE, BUT ARE NOT LIMITED TO:1. Maintenance and organization of reception are.2. Ordering and maintenance of office supplies and equipment.3. Ordering and maintenance of church calendar.4. Pick up, distribution and dissemination of all mail and correspondence.5. Screening and routing all incoming calls.6. Answer mail – correspondence (letters, phone calls, etc.)7. Check e-mail and respond.8. Coordinate scheduling for baptisms, funerals, Fellowship Hall usage.9. Type, print, and fold weekly bulletins.10. Keep accurate membership records (new members, baptisms, deaths, etc).11. Process and prepare baby dedication certificates.12. Prepare Annual Reports.13. Routine filing of paperwork.14. Set up counseling meetings and other appointments.15. Notify all Pastoral Staff of member hospitalizations, deaths, etc.16. Prepare, proof, print, and disburse Sunday bulletins.17. Route incoming faxes to appropriate staff.18. Maintain and up-date all standard forms and ministry literature.OTHER GENERAL EXPECTATIONS INCLUDE:• Should always exhibit professionalism, conscientious work ethic, teaching ability and accountability.• Should be willing and able to work at a fast pace within a variety of settings and circumstances, with composure and flexibility.• Should be ever conscious of the need for confidentiality.• Should always exercise discernment and wise judgment.• Should be a person who gives extreme attention to details with an eye for excellence.• Should be willing to seek new information, training, and resources as needed.• Should be a self-starter, good at multi-tasking and prioritizing projects.• Should possess strong administration skills and the ability to work independently without supervision.



AT&T Mobility / ABS Enterprise Mobility Customer Care

• Business Customer Service Specialist 1

  • Jan 2008 - Jun 2013

  • Process High Level Adjustments with the highest revenue generating Business and Government segment of AT&T Mobility in multiple systems; including 5 billing systems, with requests, questions and concerns through research and resolution regarding how to use cellular devices and accessories, billing questions, rate plans, etc.• Have solid systems knowledge (e.g., such as but not limited to Telegence, Clarify CRM, etc.). Utilize business tools effectively and accurately, as well as enter and record customer information and maintains appropriate records, prepares required reports, and updates customer account via LAN PC. Performs other duties as assigned by management.• Focused on revenue impacting checkpoints capturing information relative to revenue assurance reporting for the Q1 & Q2 2011 Phoenix audits of equipment pricing overrides receiving priority as they have the highest potential to negatively impact revenue commenting on each failed checkpoint and crediting if adjustments were needed due to account being setup incorrectly at inception.• Extrapolated Customer Line Item Numbers (CLIN) data from the original Purchase Order (PO) contract via excel spreadsheet using from the Monthly Recurring Charges (MRC) from our biller system to the Wide Area Work Flow (WAWF) Invoice Agent for the (WAWF) online database for the Department of Defense and significantly contributed to reconciling the $13 million dollar outstanding balance from October 2009 – October 2010.



Aames Home Loan / Accredited Home Lenders

• Customer Service Representative / Welcome Call Representative

  • Nov 2000 - Dec 2006

  • Provided timely, accurate, and professional customer service for nationwide Mortgage customers with emphasis on First Call Resolution thereby building customer relationships as well as reported monthly customer service call volume, returned mail and late charge waivers to help reduce corporate expenditures.• Assisted with streamlining the “Welcome Call Process” by proactively contacting new Mortgage customers to review the terms of their mortgage loan and offered first payment options specifically Western Union Phone Pay to significantly reduce First Payment Defaults.• Made daily Auto Dialer Collection calls and answered customer collection inquiries, set up Western Union Phone Pay transactions and obtained reasonable commitments for mortgage payments with the goal of keeping Mortgagees out of Foreclosure.



IndyMac Bank FSB

• REO Department Clerk

  • Aug 2000 - Nov 2000

  Report monthly REO insurance and Accounts Payable invoice check requests. Scan appraisal photographs for active listing on www.IndyMacBank.com. Update mobile home dealer VIN and serial number and process settlement statements. Report monthly REO insurance and Accounts Payable invoice check requests. Scan appraisal photographs for active listing on www.IndyMacBank.com. Update mobile home dealer VIN and serial number and process settlement statements.



Bank One Mortgage Specialized Services

• Mortgage Specialist / Initial Certification Lead

  • Jun 1993 - Mar 2000

  Manage as Initial Certifications Team Lead / Account Administrator for Bank of America and other customers. Review and audit mortgage documents under GNMA, FNMA, FHLMC guidelines. Update monthly spreadsheets for Initial Certifications, reinstatements and fax volumes. Manage as Initial Certifications Team Lead / Account Administrator for Bank of America and other customers. Review and audit mortgage documents under GNMA, FNMA, FHLMC guidelines. Update monthly spreadsheets for Initial Certifications, reinstatements and fax volumes.