Jose Gerardo Perez
Guest Services Supervisor at Commodore Perry Estate, Auberge Resorts Collection- Claim this Profile
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Español Native or bilingual proficiency
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Ingles Full professional proficiency
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Frances Limited working proficiency
Topline Score
Bio
Credentials
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Barista Skills Foundation
Specialty Coffee AssociationJan, 2021- Nov, 2024
Experience
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Commodore Perry Estate, Auberge Resorts Collection
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United States
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Hospitality
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1 - 100 Employee
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Guest Services Supervisor
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Dec 2022 - Present
Responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Call Center and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. Responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Call Center and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.
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Caffetio Co.
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Monterrey, Nuevo León, Mexico
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Owner / Barista
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Apr 2022 - Present
Empresa dedicada a venta de Café en diferentes presentaciones. También ofrece asesoría en temas en relación a Café y productos. Empresa dedicada a venta de Café en diferentes presentaciones. También ofrece asesoría en temas en relación a Café y productos.
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Grand Bohemian Hotel Mountain Brook, Autograph Collection
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Birmingham, Alabama, United States
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Front Office Agent / Trainer
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Jun 2021 - Jun 2022
Responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, Check-in/Out guests, answering any questions about stay, recommending activities and restaurants to guests, and answering any phone calls. Responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, Check-in/Out guests, answering any questions about stay, recommending activities and restaurants to guests, and answering any phone calls.
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The Westin Monterrey Valle
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San Pedro Garza García, Nuevo León, Mexico
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Bellman
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Jul 2020 - May 2021
Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests. Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation for guests/visitors, and record advance transportation request as needed. Show less
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Krystal Hotels & Resorts
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Monterrey Metropolitan Area
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Front Office Agent
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Feb 2020 - Jul 2020
Responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, Check-in/Out guests, answering any questions about stay, recommending activities and restaurants to guests, and answering any phone calls. Responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, Check-in/Out guests, answering any questions about stay, recommending activities and restaurants to guests, and answering any phone calls.
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Mandarin Oriental Hotel Group
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Hong Kong
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Hospitality
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700 & Above Employee
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F&B Internship Tranieé
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Jul 2017 - Jan 2018
Waiter at Restaurant Moments (2 Michelin Stars) and Restaurant Blanc Main tasks: Know the menu and give suggestions to customers, take orders and take care of the service, assist and control the accommodation of the clients. Waiter at Restaurant Moments (2 Michelin Stars) and Restaurant Blanc Main tasks: Know the menu and give suggestions to customers, take orders and take care of the service, assist and control the accommodation of the clients.
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Sheraton Ambssador Hotel Monterrey
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Miguel Hidalgo #310 Ote, Centro, 64000 Monterrey, NL
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Reservations Agent
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Sep 2016 - Jan 2017
Reservations Agent: Preparing daily Report about day in events, closely monitoring and updating reservations preparing hotel’s 7-day forecast, overlooking cancellations, no-shows and booking, and managed reservations requiring deposits and pre-payments. In addition preforming as -Telephone operator receving in and out calls from hotel, -Guest service attending requests, room amenites, schedule wake up calls and transportation service Reservations Agent: Preparing daily Report about day in events, closely monitoring and updating reservations preparing hotel’s 7-day forecast, overlooking cancellations, no-shows and booking, and managed reservations requiring deposits and pre-payments. In addition preforming as -Telephone operator receving in and out calls from hotel, -Guest service attending requests, room amenites, schedule wake up calls and transportation service
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Playa Hotels & Resorts
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United States
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Hospitality
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500 - 600 Employee
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Concierge-Front Desk Internship Traineé
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Oct 2015 - Dec 2015
I was Trainee in Front desk and Concierge; I learn the system management functions Opera (Micros), Check In/Out guests, complaints or requests, provide loyalty programs, sale upgrade rooms, provide a rich expericence to the guest and deliver them to atracctions and local tours in Cancun
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Management Assistant Internship Traineé
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Aug 2015 - Oct 2015
Trainee of the General Manager of the hotel. I was in several areas of the hotel as an assistant to each department managers.-Room Operations -Housekeeper-Laundry-Food and beverages-Wedding-Security-Quality Food and beverage-Human Resources-Night auditor-Spa
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Wyndham Garden Monterrey Norte
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San Nicolás de los Garzas y alrededores, México
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Internship Traineé
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Jan 2015 - Feb 2015
Room Division (Housekeeping, Front desk, Maintenance, Reservations) Room Division (Housekeeping, Front desk, Maintenance, Reservations)
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Education
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2014 - 2018
Universidad del Valle de México Campus Monterrey Cumbres
International Bachelor of Business Administration in Hospitality Management, Hospitality Administration/Management -
2020 - 2020
Florida Atlantic University
Hospitality & Tourism Management Certificate, Hospitality Administration/Management
Community
