Operations Chief - Remote Channels

• Jun 2021 - Present

Remote Channels Specialist

• Aug 2020 - May 2021

Consultor de gestión de proyectos de TI

• May 2020 - Aug 2020

Project Leader / operations

• May 2016 - May 2020

• Responsible for leading the organization's business unit and projects, developing human talent, managing financial, technological and intangible resources. • Lead business processes of the business unit, developing and strengthening business relationships with current customers and the approach and consolidation of new customers for the organization. • Lead negotiations with national and international suppliers with win-win negotiation strategies generating value for stakeholders. • Lead technological projects developed with agile Scrum and traditional methodologies, focused focused on continuous improvement, digital transformation and implementation of 4.0 technologies. • Design and lead the strategies for the development of human talent and teamwork of the administrative and operational staff of the business unit. Show less

Project Manager

• Apr 2016 - May 2016

Project Manganager - Renewable energy Project Project Manganager - Renewable energy Project

Project manager / operations manager

• May 2009 - Mar 2016

• Manage in all phases the technological projects of innovation in engineering, automation, monitoring, surveillance and control, developed to generate value and improve processes for the organization's clients at national and international level.• Manage the budgets and resources assigned to projects, including the supervision of contractors and suppliers, achieving synergy-generating relationships between the organization and its strategic allies.• Management of business processes for the preparation of quotes, contracts, offers and tenders at national and international level. • Execution of strategies for the development of human talent and teamwork for all staff in the business unit.• Development of standardized processes for compliance with ISO 9001, ISO 14000, ISO 45000, ISO 17025 and OHSAS 18000 standards in the company. Show less

Field Engineer

• May 2008 - Apr 2009

• Responsible for the execution of technological innovation projects in engineering, automation, monitoring, control surveillance, developed to generate value and improve processes for the organization's clients at national and international level.• Execute the budgets and resources assigned to the projects, including the supervision of contractors and suppliers, achieving synergy-generating relationships between the organization and its strategic allies.

Technical service representative

• Oct 2007 - Apr 2008

• Offer personalized customer service from the communications solutions portfolio. • Manage problem solving, incident logging and failure reporting. • Develop teamwork, assertive communication and service skills to the client. • Offer personalized customer service from the communications solutions portfolio. • Manage problem solving, incident logging and failure reporting. • Develop teamwork, assertive communication and service skills to the client.

ADSL Networks Technical Assistant

• Oct 2005 - Sep 2007

• Execute ADSL network installations for the Bogotá Telecommunications Company "ETB" and connectivity to customers. • Offer personalized customer service from the communications solutions portfolio. • Manage problem solving, incident logging and failure reporting. • Develop teamwork, assertive communication and service skills to the client. • Execute ADSL network installations for the Bogotá Telecommunications Company "ETB" and connectivity to customers. • Offer personalized customer service from the communications solutions portfolio. • Manage problem solving, incident logging and failure reporting. • Develop teamwork, assertive communication and service skills to the client.