Experience

Cinter Technology

• United States
• Computer and Network Security
• 1 - 100 Employee

• Jr. Systems Engineer

  • Dec 2022 - Present



Acadia Pharmaceuticals Inc.

• United States
• Pharmaceutical Manufacturing
• 400 - 500 Employee

• Desktop Support Analyst

  • Feb 2022 - Jul 2022

  Provided remote support to 500+ Employees. AD Account Administration - Provisioning / Deprovisioning Accounts, Group Policy management. Office 365 Administration - Distribution Groups management. Triage tickets and manage request using Service Now. Okta 2FA Administration - Multifactor resets. Provided remote support to 500+ Employees. AD Account Administration - Provisioning / Deprovisioning Accounts, Group Policy management. Office 365 Administration - Distribution Groups management. Triage tickets and manage request using Service Now. Okta 2FA Administration - Multifactor resets.



BNP Paribas

• France
• Banking
• 700 & Above Employee

• Windows 10 Migration Engineer

  • Jul 2019 - Dec 2019

  Migrated 1000+ End users from Windows 7 to Windows 10. (Desktop and laptop) Provided post support for various trading software including Bloomberg. AD Administration – Group policy management for user profiles and password resets SCCM 2019 software deployment. IT Personnel policy and procedure training. Migrated 1000+ End users from Windows 7 to Windows 10. (Desktop and laptop) Provided post support for various trading software including Bloomberg. AD Administration – Group policy management for user profiles and password resets SCCM 2019 software deployment. IT Personnel policy and procedure training.



Federal Home Loan Bank of New York

• United States
• Banking
• 200 - 300 Employee

• Help Desk Administrator L2

  • Dec 2018 - Apr 2019

  Daily in house and remote support responsibilities in a 1000+ end user environment. Triage tickets and manage requests using Service Now. Windows 7 Thin Client virtual Desktop infrastructure support including light troubleshooting for end user VDI on VMware Horizon. Managed Wi-Fi access via Meraki dashboard Daily in house and remote support responsibilities in a 1000+ end user environment. Triage tickets and manage requests using Service Now. Windows 7 Thin Client virtual Desktop infrastructure support including light troubleshooting for end user VDI on VMware Horizon. Managed Wi-Fi access via Meraki dashboard



Synchronoss Technologies

• United States
• Telecommunications
• 700 & Above Employee

• Desktop Support Specialist

  • Apr 2017 - Sep 2018

  Day to day user support in office and remote for 500+ employees for both Mac and PCs including executive white glove support. Assisted in migrating end users from Windows 7 to Windows 10. Trained and lead new IT support personnel and interns on corporate systems and procedures. Conference room configuration, support and management. Processed onboarding and offboarding requests in collaboration with the HR department and hiring managers. Partnered with software engineers to test and troubleshoot new tools, updates and security patches. Show less



DDB

• United States
• Advertising Services
• 700 & Above Employee

• Desktop Support Specialist

  • May 2016 - Feb 2017

  Planned out, configured and deployed Windows Deployment Server (WDS) for fast windows imaging and workstation refresh turnaround time including base software needs and domain joining deployment scripts. Day to day user support in a multi-location, 1000+ user environment with a 60/40 Mac to PC ratio. Hardware including HP, iMacs, MacBook Pros and OSes including Windows 7, Windows 10 as well as OSX Yosemite and El Capitan, Office365 in an Active Directory domain environment in person or with remotely using TeamViewer software. Daily asset management revision and updates for all equipment deployed or retrieved. Service desk Triage for all IT tickets ensuring quick communication and efficient resolution Show less



BaubleBar Inc.

• United States
• Retail
• 1 - 100 Employee

• IT Support Specialist

  • Dec 2014 - Feb 2016

  Assembled a complete Deskside Support infrastructure for Baublebar. Worked with server admin to migrate all workstations (Mac and PC) in both locations from workgroup to domain integrated. Created Image Server using Windows Server 2012, Windows Deployment Services and Microsoft Deployment Toolkit in which all computers were imaged by using a PXE Boot. Day to day user support for 60% Mac and 40% PC environment. Administered and supported Office365 Collaborated with HR and upper management to create a policy and plan for starters and leavers ensuring all accounts and hardware are properly setup/ disabled and retrieved in a timely fashion. Google Apps administration including email addresses, distribution lists, calendar configurations, etc.. Solely responsible for moving the headquarters from one office location to another including all physical servers and user equipment after network was prepared for move. Asset management including identifying and documenting all hardware equipment in both HQ and the warehouse into a structured spreadsheet and ensured it is always updated. IT service desk portal management using Jira to track user incident requests, respond and document resolutions. Setup and managed all Intercity Technology IP Phones for end users. Show less



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Lead Desktop Support Engineer

  • May 2012 - Oct 2014

  Assembled a complete desktop support infrastructure for Phillips Lighting headquarters NA including executives and remote users. PC refresh upgrading for all 350+ clients from DELL to latest HP products. Re-planned and executed new hire and off-boarding processes in collaboration with Phillips’ IT, HR and office staff to ensure all procedures and policies are kept. Maintained and enforced ITIL policies to ensure that users adhere to proper helpdesk incident reporting procedures while maintaining a high level SLA. Other responsibilities include but not limited to Asset Management, imaging, and day to day office break/ fix Show less



UNISYS CORPORATION

• Englewood Cliffs, nj

• Client Infrastructure Representative

  • Aug 2004 - Dec 2009

  Supported 1000+ users with a variety of IT requests on both client and server side. Performed hardware/ software and network support for various Dell desktops, laptops, servers as well as Personal Digital Assistant handheld devices, in a Windows XP and Server 2003 Environment. Prepared and imaged Dell laptops and desktops using Symantec Ghost 2003. Provided server administration on a Microsoft Server 2003 Active Directory environment including new user accounts, password resets, file sharing rights, and more. Utilized Microsoft Server Management System and VBS scripts to remotely install software applications. Troubleshot a wide range of issues with Microsoft Office 2003, 2007. Trained and supervised new Unisys employees on procedures and protocols. Show less



Diebold Incorporated

• Allentown, Pennsylvania Area

• Customer Support Engineer

  • Oct 2003 - Apr 2004

  Upgraded various Automated Teller Machines with encrypting hardware and software for various banks. Provided Level one and level two support to various banks. Upgraded workstations with Windows XP to various Diebold offices in New Jersey and Pennsylvania. Upgraded various Automated Teller Machines with encrypting hardware and software for various banks. Provided Level one and level two support to various banks. Upgraded workstations with Windows XP to various Diebold offices in New Jersey and Pennsylvania.



Fashion Marketing Inc.

• Carteret, NJ

• Desktop Support Engineer

  • Mar 2002 - Apr 2003

  Supported 500+ end users, providing them 2nd level support in a Windows 2000, Outlook 2000, and Office 2000 environment. Light administration on Windows 2000 Servers. Coordinated various projects including Windows 2000 rollout and Server upgrades. Utilized Veritas Win Install for software packaging and remote deployments. Installed Remote Access on various IBM ThinkPad laptops. Provided hardware maintenance for desktops, laptops and printers Supported 500+ end users, providing them 2nd level support in a Windows 2000, Outlook 2000, and Office 2000 environment. Light administration on Windows 2000 Servers. Coordinated various projects including Windows 2000 rollout and Server upgrades. Utilized Veritas Win Install for software packaging and remote deployments. Installed Remote Access on various IBM ThinkPad laptops. Provided hardware maintenance for desktops, laptops and printers



American Express

• United States
• Financial Services
• 700 & Above Employee

• Deskside Support Engineer

  • Feb 2001 - Nov 2001

  Supported 1000+ end users in a Windows 98/2000 and Lotus Notes environment. Hardware support for various IBM ThinkPad Laptops and Compaq desktops. Researched and thoroughly tested various computer products before they are put out into production. Supported 1000+ end users in a Windows 98/2000 and Lotus Notes environment. Hardware support for various IBM ThinkPad Laptops and Compaq desktops. Researched and thoroughly tested various computer products before they are put out into production.



GE Capital

• United States
• Financial Services
• 700 & Above Employee

• Technical Support Engineer

  • Aug 2000 - Dec 2000

  Repaired various Hewlett Packard LaserJet printers. Assisted end users with 2nd level software support in a Windows 95/NT 4.0 environment. Supported various GE Capital sites: Credit Lyonnais, Alliance Capitol, Seagram’s Beverage Company, and KPMG Repaired various Hewlett Packard LaserJet printers. Assisted end users with 2nd level software support in a Windows 95/NT 4.0 environment. Supported various GE Capital sites: Credit Lyonnais, Alliance Capitol, Seagram’s Beverage Company, and KPMG



CNBC

• United States
• Broadcast Media Production and Distribution
• 700 & Above Employee

• IT Support

  • May 2000 - Jul 2000

  Supported 200+ users (50% Local / 50% Remote). Desktop/Phone support for a Windows 98/NT 4.0, MS Office, and Exchange environment. Administered Windows NT Servers. Coordinated multiple projects including AS400 replacement system rollout, PC Rollouts, training room setups, NT Server rollouts. Supported 200+ users (50% Local / 50% Remote). Desktop/Phone support for a Windows 98/NT 4.0, MS Office, and Exchange environment. Administered Windows NT Servers. Coordinated multiple projects including AS400 replacement system rollout, PC Rollouts, training room setups, NT Server rollouts.



DecisionOne

• IT Services and IT Consulting
• 400 - 500 Employee

• Field Engineer

  • Mar 1998 - Mar 2000

  Repaired and upgraded various Hewlett Packard printers, Dell, Compaq, Gateway desktops. Supported an average of 1000+ users. Provided software support for a Windows 95/NT 4.0, Microsoft Office 97 and Microsoft Outlook environment. Repaired and upgraded various Hewlett Packard printers, Dell, Compaq, Gateway desktops. Supported an average of 1000+ users. Provided software support for a Windows 95/NT 4.0, Microsoft Office 97 and Microsoft Outlook environment.