Project Manager

• Mar 2023 - Present

Project Manager

• Jun 2022 - Oct 2022

Worked as an independent contractor Helped sales team and factories to get quotations for projects, putting Bid package together to present to customers for potential purchase orders, managed existing project developing, and maintaining project excel spreadsheets and factory and client communications. Do quality inspections for model rooms and production of furniture items at factories in Mexico, Assist factories with all problem-solving pertaining to furniture development. Help factories with sourcing furniture components/raw materials that may be hard to find locally. Show less

Senior Customer Service Representative

• Jun 2021 - Jun 2022

Responsible for managing customer order activity through the order fulfillment cycle, confirm accurate delivery details to the customers, working closely with (Finance, Logistics, and Supply chain). Maintain customers and sales team updated on daily and weekly status of orders providing OOR, additionally, generating required reports for upper management such as forecast, available stock and incoming PO’s (international vendors). Coordinate returns assuring credits are applied as approved. Show less

Project Manager

• Nov 2014 - Jun 2021

Quoting specialist. Review proposal packages for completeness, quote custom pieces of furniture, sourcing materials per request both domestic and international (stone, glass, metal, wood) to obtain the lowest competitive pricing. Work in collaboration with design and engineering departments providing support and guidance to co-workers with the mutual goal of meeting or exceeding targeted sales plans and objectives. Perform final analysis of package and deliver proposal to customers. Claims. Negotiate disposition for damaged items returned from customer (end user) due to defects/ concealed damage in freight. Arrange transportation via internal / external (domestic & international) with logistics assistance, coordinate with engineering team and production to repair or replace/re-order and follow up to Credit/Debit Memo when applicable. Order management. Supervise and manage new and ongoing projects through direct reports from opportunity to project closure. Coordinate activities of multiple projects to ensure project meets requirements regarding safety, reliability, schedule, and cost. This may include item shuffling and availability in order to achieve customers’ needs / fulfillment dates. Address complex project issues and work with the design engineers to develop solutions to meet project performance, time, scope, and cost to reach customer satisfaction. Evaluate performance data on key metrics and provide continuous performance feedback to team, monitor individual workloads, and make adjustments to account coverage so that order volume is balanced across desks. Work actively with Inventory, to ensure efficient flow of customer orders within the Core Network Show less

Customer Service Representative

• Aug 2013 - Nov 2014

Oversee order entry in the parts division, coordinating with planning department to obtain best ESD for customers based on demand. Support with RMA entry and following up on the customers’ return as well as helping with approval or denials on customer claims & review claims and if applicable approve so customer will receive credit for any labor or parts used in an authorized repair. Oversee order entry in the parts division, coordinating with planning department to obtain best ESD for customers based on demand. Support with RMA entry and following up on the customers’ return as well as helping with approval or denials on customer claims & review claims and if applicable approve so customer will receive credit for any labor or parts used in an authorized repair.

Distributor Support Rep (DSR)

• Apr 2010 - Aug 2013

Provide distributor support; order entry, no charge orders, distributor credits and other sales and service functions as necessary for the assigned customers. Maintain strong communication with customers regarding order status, promotions, and updates. Responsible for minimizing service-related delivery delays. Process RGA requests, coordinates shipping requirements with distribution centers. Cross training as needed to provide depth of operations within the team. Upload purchases to contractor’s report to credit them for reward points. Assist customer calling our technical support line. Involved and aware of all projects that the call center was involved with, help implement or design new products and better the quality of existing products. Answered customer questions or process requests made via email to departments general inbox Show less

Customer Service Specialist

• Apr 2006 - Feb 2009

Customer service (phone operator), helped take escalated calls and special cases. Customer service (phone operator), helped take escalated calls and special cases.

Production Control

• 2004 - Apr 2006

Production assistant, kept control of inventories as well as oversaw claims department from our company to vendors. Production assistant, kept control of inventories as well as oversaw claims department from our company to vendors.