José Díaz
Senior IT Technical Support Analyst at SMC Ltd- Claim this Profile
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English Native or bilingual proficiency
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Spanish Native or bilingual proficiency
Topline Score
Bio
Credentials
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CompTIA IT Operations Specialist
CompTIAJun, 2021- Nov, 2024 -
Internet Core Computing Certification (IC3)
-Jun, 2009- Nov, 2024 -
CompTIA A+
CompTIAOct, 2018- Nov, 2024 -
CompTIA Network+
CompTIAJun, 2021- Nov, 2024
Experience
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SMC Ltd
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United States
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Medical Device
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500 - 600 Employee
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Senior IT Technical Support Analyst
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Jan 2022 - Present
Tasked with supporting the badge and camera security software; defining system configurations for equipment deployments; and maintaining, troubleshooting, and fixing failures in the server backups. Collaborated with LAN/WAN IT Specialists to ensure efficient operation of the company’s infrastructure. Assisted as Lead IT liaison for other IT technical support personnel. Provided advanced support to fix, maintain, troubleshoot, and install computer systems, printers, phones, servers, networking hardware and all other IT related equipment. Show less
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IT Technical Support Analyst
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Jul 2019 - Dec 2021
Applied systems analysis techniques and procedures, including consulting with users to determine hardware, software or system functional specifications. Assisted with the design, development, documentation, analysis, creation, testing and modification of computer systems or programs, including prototypes, based on and related to user design specifications. Provided the initial support for helpdesk tickets to fix, maintain, troubleshoot, install computer systems, printers, phones, servers, networking hardware and all other IT related equipment. Show less
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Metrologist
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Aug 2016 - Jul 2019
Applied measurement techniques through the use of many tools to validate medical molds. Supported and advised Quality Assurance (QA) with any print or measurement related inquiry both on the molding floor and in the Metrology lab. Developed and programmed automatic user-friendly routines for In-Process Inspection, validation studies and provided vision system training to QA Inspectors during one on one sessions. Performed studies such as Gage Repeatability and Reproducibility, Machine Capability, Process Capability, First Article Inspections, and Preventative Mold Maintenance. Performed in-house calibration for various fixtures as required. Show less
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Quality Inspector
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Feb 2015 - Aug 2016
Monitored daily in-process production by performing visual, dimensional and functional inspections on medical equipment, referencing blueprint measurements to confirm dimensional data. Also collaborated with supervisors, process technicians, and process engineers on production floor to ensure highest level of quality, and verified that all QA equipment is in calibration and properly functioning.
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Spencer Technologies
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United States
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IT Services and IT Consulting
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200 - 300 Employee
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IT Support Technician
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Nov 2016 - Mar 2017
Contract - Provided remote 1st level support with the installation of POS Systems for Spencer Technologies clientele, applied updates to systems post installation, and configured software per the clients requirements. Multitasked efficiently during simultaneous remote desktop sessions between various clients, documenting all service provided to each system. Escalated issues to 2nd level IT support when required and assisted the IT support team with additional workload to meet weekly support quota. Show less
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Bemis Associates
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United States
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Plastics Manufacturing
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100 - 200 Employee
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IT Technician (Intern)
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Jun 2013 - Dec 2014
Assisted with key departmental projects; interfaced directly with end-users, developers, and other IT staff globally; and configured, setup, installed and supported end-user computing technology (such as Citrix, WebEx Connect, and Microsoft Outlook). Also managed internal IT ticketing system, supporting users with IT equipment and AT&T mobile devices; revised and composed work instructions; and handled IT equipment inventory on a monthly basis. Assisted with key departmental projects; interfaced directly with end-users, developers, and other IT staff globally; and configured, setup, installed and supported end-user computing technology (such as Citrix, WebEx Connect, and Microsoft Outlook). Also managed internal IT ticketing system, supporting users with IT equipment and AT&T mobile devices; revised and composed work instructions; and handled IT equipment inventory on a monthly basis.
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Montachusett Regional Vocational Technical School District
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United States
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Primary and Secondary Education
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100 - 200 Employee
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Cyber STEM Instructor
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Jul 2014 - Jul 2014
Taught MROTC students in three different states about Linux and Windows Security, basic networking, programming, and cryptography, and prepared them with information that will allow them to compete in the Air Force Association’s Cyber Patriot competition. Taught MROTC students in three different states about Linux and Windows Security, basic networking, programming, and cryptography, and prepared them with information that will allow them to compete in the Air Force Association’s Cyber Patriot competition.
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Vector Marketing
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United States
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Manufacturing
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700 & Above Employee
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Sales Representative
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Jun 2012 - Oct 2012
Showcased high-quality kitchen cutlery to the community on a day-to-day basis through appointments with those interested in learning more about the desired products, assisted with responsibilities that needed to be accomplished at the office (i.e. supervising and motivating others), and attended seminars to enhance job skills. Showcased high-quality kitchen cutlery to the community on a day-to-day basis through appointments with those interested in learning more about the desired products, assisted with responsibilities that needed to be accomplished at the office (i.e. supervising and motivating others), and attended seminars to enhance job skills.
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Montachusett Regional Vocational Technical School District
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United States
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Primary and Secondary Education
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100 - 200 Employee
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IT Tutor
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Dec 2011 - May 2012
Tutored a handicapped student unable to attend school, teaching her computer basics and guiding her through an online course aimed at having her receive her A+ Certification. Tutored a handicapped student unable to attend school, teaching her computer basics and guiding her through an online course aimed at having her receive her A+ Certification.
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Education
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Mount Wachusett Community College
Computer Information Systems, Information Technology -
2008 - 2012
Montachusett Regional Vocational Technical School
High School, Information Technology
Community
